Smart Communications

Role Description We are seeking a Senior Data Engineer to play a pivotal role in shaping the future of data at Smart Communications. As we continue our transformation toward a modern, data-driven organisation, you will help design, build, and scale the enterprise data platform that underpins analytics, reporting, automation, and AI initiatives across the business. Reporting to the Manager of Data Operations, you will take ownership of delivering robust, scalable data solutions within Databricks, helping establish a single source of truth and enabling trusted, self-service access to data across the organisation. Working closely with stakeholders across Finance, Product, Sales, Marketing, Customer Success, and Engineering, you will translate business challenges into technical solutions that drive measurable outcomes. This is a highly visible, hands-on role with the opportunity to influence data architecture, platform strategy, and engineering standards while helping mature a growing data capability. You will work alongside a Junior Data Engineer as part of a small, high-impact team responsible for bringing the company's data strategy to life and unlocking the full value of its data assets. Responsibilities - Design, build, and maintain scalable data pipelines and data products using Databricks, PySpark, Spark SQL, and Delta Lake. - Develop and optimise ETL/ELT processes to ingest, transform, and curate data from internal and external systems. - Design and evolve enterprise data architecture, ensuring scalability, performance, security, and maintainability. - Partner with business stakeholders to understand requirements, translate business challenges into technical solutions, and identify opportunities to leverage data more effectively. - Ensure data quality, governance, security, and access controls are embedded throughout the data lifecycle. - Monitor, troubleshoot, and optimise data platform performance, reliability, and cost efficiency. - Enable analytics, reporting, AI, and self-service BI initiatives through trusted and accessible datasets. - Maintain engineering standards, CI/CD processes, technical documentation, and operational procedures. - Mentor junior team members and contribute to continuous improvement across the data function. Qualifications - 8+ years of experience in Data Engineering or a related field. - Strong hands-on experience with Databricks, including PySpark, Spark SQL, Delta Lake, Unity Catalog, and Lakehouse architecture. - Advanced SQL and Python development skills. - Proven experience building and optimising enterprise-scale data pipelines and ETL/ELT solutions. - Strong understanding of data architecture, data modelling, data warehousing, and modern data platform design. - Experience working with cloud platforms, preferably AWS. - Experience implementing data governance, security controls, and role-based access models. - Experience with source control, CI/CD, and software engineering best practices. - Excellent problem-solving, communication, and stakeholder management skills. Advantageous Skills/Experience - Experience with Databricks AI/BI, Genie, Genie Spaces, and Databricks Apps. - Experience designing enterprise data solutions and architecture roadmaps. - Experience supporting BI, analytics, or self-service reporting capabilities. - Experience within SaaS or subscription-based businesses. - Experience with SQL Server and SSIS. - Exposure to AI, machine learning, or advanced analytics solutions. - Experience mentoring or leading other engineers. SMART Values - S peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. - M ake a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. - A gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. - R esults-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. - T eamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! Benefits - Tools, equipment, and support to achieve your goals. - Highly competitive salary based on experience. - Friendly and fun working environment. - Extensive health insurance. - Income protection and life assurance. - Subsidised gym membership. - Leisure travel insurance. - Pension contribution. - 25 days' holiday allowance plus an additional day off for your birthday! - Comfortable, flexible office located in Covent Garden, stocked with free beverages and fresh fruit. - Remote role with occasional visits to the office as required.

Role Description We are looking for a Senior Business Intelligence Developer to establish and grow our enterprise BI capability within the Data Operations function of a growing SaaS business. This is a hands-on role focused on delivering dashboards and analytical solutions, defining BI standards and governance, and partnering with stakeholders across the business to drive data-informed decision-making. As the company's central BI specialist, you will: - Build and own critical dashboards for Senior Leadership, Executives, and the Board. - Establish governance, best practices, and an operating model for trusted self-service analytics. - Operate a hub-and-spoke BI model, supporting teams in creating their own reporting solutions. - Work closely with the Head of Data Operations to mature the organisation's BI capability. - Deliver scalable, automated analytics solutions that support key business decisions. - Drive the next phase of our data journey, innovating how the business leverages data. Qualifications - 5+ years' experience in Business Intelligence, Analytics, or a related field. - Strong SQL skills and experience developing dashboards and analytics solutions in Databricks AI/BI; Python experience preferred. - Experience designing intuitive, user-centric dashboards that support business processes. - Strong understanding of data modelling, semantic layers, KPI design, and metric definition. - Strong stakeholder management and communication skills. - Experience working with Databricks AI/BI or other modern enterprise BI platforms. - Experience managing work using Jira or similar delivery management tools. - Experience establishing BI governance, standards, or Centres of Excellence. Requirements - Exposure to AI-enabled analytics or advanced BI capabilities. - Experience working with Sales, Finance, Customer Success, or SaaS operational data. - Familiarity with Salesforce, NetSuite, usage, and AWS cost data. - Experience supporting Executive Leadership or Board-level reporting. - Experience operating within a hub-and-spoke or self-service BI environment. - Experience working with executive stakeholders and translating strategic business questions into reporting solutions. Benefits - Highly competitive salary based on experience. - Annual bonus based on the company's performance. - Extensive health insurance. - Income protection and life assurance. - Subsidised gym membership. - Leisure travel insurance. - Pension contribution. - Cycle2Work and childcare vouchers. - 25 days' holiday allowance plus an additional day off for your birthday. - Comfortable, flexible office environment stocked with free beverages and fresh fruit.

Role Description Smart Communications is looking for a talented Player Coach who will be responsible for developing the existing sales team shape and to sell our vertical market offerings across Germany, Switzerland and Austria. This role is a growth focused role that is seeking to re-vision how large, complex enterprise organisations capitalise on our innovate and World leading SaaS solutions across the customer communications and customer engagement areas of their businesses. - Coach and mentor the existing sales team providing upskilling and development to transform activity into revenue - Creation of a strong pipeline of new business opportunities in net new logos - Maximising revenue generation from existing accounts via cross-sell and up-sell opportunities - Lead revenue expansion within the Financial Services sector to include Retail Banking, Investment Banking and Wealth Management, Insurance, Healthcare and Government - Working with partners as necessary including Salesforce, Pega, Guidewire and global/regional Systems Integration partners - Working with the local marketing and demand generation teams to develop effective marketing campaigns across the DACH region Candidates should be comfortable with and evidence previous success managing €500,000+ complex SaaS sales and 6-9 month sales cycles. They should also be able to demonstrate a track record of engaging and navigating high level business and IT executives within both customer and prospect accounts. - Deliver revenue, and develop and manage your team and territory/sector to: - Exceed quota in annual software SaaS revenue, producing consistent quarter by quarter revenue growth through new business opportunities. - Further develop Smart Communication's value propositions in defined sector(s). - Build understanding and knowledge of Smart Communication's competitive advantage within the sector and be fully confident presenting and demonstrating this to prospects and partners, as well as internally within Smart Communications. - Develop new business opportunities through specific marketing campaigns/seminars using extensive market knowledge and leveraging our partner network. - Demonstrate strong communication and collaborative working skills by being able to: - Contribute to Smart Communication's partner strategy in the sector, communicating the value proposition and building productive relationships to develop revenue generating opportunities. - Map and build senior level relationships across the sector and partner organisations. - Partner effectively with internal teams, such as pre-sales, professional services, alliances, and support to ensure that the needs of prospects and customers are met, both during the sales cycle and through their lifetime as a Smart Communications customer. - Ensure Smart Communications remains ahead of the competition by staying up to date on the competitive landscape. - Effectively manage sales processes to mitigate risk to Smart Communications, including: - The commercial & legal negotiation process in partnership with Smart Communication's legal representatives. - All stages of the bid process, using Smart Communications' resources in the most effective way. - Maintaining accurate account, contact and opportunity records in Salesforce.com on a weekly basis, using Solution Selling methodology on major opportunities and providing accurate forecasts. - Be an active team member of the global Smart Communications team by: - Participating in Smart Communications company initiatives. - Familiarising yourself and complying with company procedures. - Always being an advocate for Smart Communications. Qualifications - Proven track record selling high value SaaS solutions and/or software licenses in DACH - It would be highly advantageous to have a good understanding of: - CCM, ECM & BPM Solutions - Document Composition Solutions and general CCM market drivers - Web and Mobile Content Management - CRM (One to One marketing, 360' view of a customer etc.) - Proven success in building relationships with key influencers and the ability to leverage his/her sector network in both the Partner and Prospect communities. - Proven ability to interpret client's business requirements into a Smart Communications solution using ROI to create compelling events that will drive buying decisions. - A track record in building and growing business in the aforementioned regions quickly. - An experienced sales leader managing, growing and coaching teams in similar business environments. - Excellent presentation, verbal and written communication skills. - Sound technical understanding of the Smart Communications solution and how it fits into SOA architecture. - Ability to demonstrate solutions and talk through highlights of the systems architecture. - Resilient during competitive evaluations, demonstrating robust commercial decision-making and negotiating skills. - Consultative sales approach with an inspirational 'Can do / Will do' attitude. - Comfortable with Salesforce.com and solution selling, Target Account Selling (TAS) and/or other sales methodologies. - Bounce-back-ability. - Ability to travel regularly. - Fluent in English and German. Benefits - We will provide you with the tools, equipment and support to give you the best possible chance of success and the over-achievement of your goals. - Salary will depend on your experience and will be highly competitive. - All our packages include an annual bonus based on the Company's performance, or commissions based on your achievement against quota. - 30 days paid holiday per year plus an additional day off for your Birthday! - This is a remote home-based role with travel required to accommodate both customer and internal meetings and business reviews.

Role Description Are you looking to sink your teeth into a pivotal role within a growing Sales team? Are you excited by the tech space and want to join an innovative, market leading organization? Do you want to work for a fast-paced global company? If the answer to these questions is yes, then we want to hear from you! Smart Communications changes the way companies engage with their customers, empowering business users to drive personalized communications with an organization's customers. Our innovative SaaS offering, The Conversation Cloud™ delivers new levels of personalization, context and compliance with the lowest cost of ownership in the CCM industry. The Smart Communications cloud platform leverages the latest and most contemporary technological approaches. Smart Communications is looking for an experienced Sales Executive who will be responsible for selling into the Financial Services vertical. Quota attainment will be realized by creating a strong pipeline of direct business opportunities as well as identifying and cultivating business partners to drive revenue. Candidates should be comfortable with complex SaaS sales and enterprise sales cycles. Working with senior business and technology contacts within customers, prospects and partners is required. Experience with Customer Communications Management (CCM) and Retail Banking is preferred. Responsibilities - Delivering revenue, and developing and managing territory to exceed quota in annual SaaS targets, producing consistent quarter-by-quarter revenue through new business opportunities. - Build an understanding and knowledge of Smart Communications' competitive advantage within the sector and be fully confident presenting and demonstrating this to prospects and partners. - Work with internal teams to develop new business opportunities through specific marketing activities including conferences, campaigns and seminars using extensive market knowledge and leveraging our partner network. - Map and build senior level relationships across the sector and partner organizations. - Partner effectively with internal teams, including pre-sales, business development, customer success, professional services, alliances, and support to ensure that prospects' and customers' needs are met. - Share any competitive knowledge acquired to ensure that Smart Communications remains ahead of the competition. - Manage the commercial & legal negotiation process in partnership with Smart Communications' legal representatives. - Manage all stages of the sales process to utilize Smart Communications' resources in the most effective way. - Maintain accurate account, contact and opportunity records in Salesforce.com on a weekly basis. - Participate in Smart Communications company initiatives. - Familiarize self and comply with company procedures. - Always be an advocate for Smart Communications. Qualifications - 4-year college degree - 5 years (minimum) experience in a direct selling environment - Experience selling to Enterprise Accounts in the Financial Services Vertical - Consistently meets and exceeds revenue targets Requirements - Ability to demonstrate experience building and developing a sales pipeline - Significant Customer Communications Management (CCM) software sales - Candidates from the Southeast region Benefits - Tools, equipment, and support to give you the best possible chance of success and over-achieving your goals. - Highly competitive salary based on experience. - Annual bonus based on the Company's performance. - Friendly, flexible, and fun working environment. - Extensive health, dental and vision insurance. - Employer-funded health savings account and flexible spending plan. - Life and AD&D insurance, short-term and long-term disability insurance. - Gym membership reimbursement. - 401K contribution. - 18 days' holiday allowance.

Role Description We're looking for an experienced partner professional, to drive strategic partnerships, primarily supporting the United Kingdom and Ireland (UKI) as well as across the EMEA market. The core focus of this role will be to develop and execute partnerships that significantly contribute to Smart Communication's revenue goals and expand our market reach. The successful candidate will be responsible for identifying, negotiating, and managing high-value partnerships that integrate Smart Communication solutions into strategic ecosystems, driving mutual success for Smart Comms and our partners. - Strategic Partnership Development: - Identify, evaluate, and prioritize opportunities for partnerships with System Integrators, technology partners, and tech integration ecosystem players that align with Smart Communication's growth objectives. - Build a robust pipeline of potential partners by understanding market trends, competitor activity, and areas of opportunity within the tech, cloud, and customer and digital experience ecosystems. - Define a clear partnership strategy and execution roadmap, ensuring alignment with Smart Communication's broader business goals. - Revenue Generation: - Drive partnership initiatives that lead to direct and measurable revenue growth for Smart Communication, such as through co-selling, solution integrations, bundled offerings, and joint go-to-market initiatives. - Collaborative Deal Structuring: - Work closely with internal teams (Sales, Commercial, Product, Marketing, etc.) to structure win-win partnership agreements that align with Smart Communication's goals, while delivering value to partners. - Integration Ecosystem Expansion: - Cultivate relationships with key tech partners to expand Smart Communication's integration opportunities and drive product adoption across insurance, financial services, healthcare, government, and other markets focusing on revenue growth. - Go-to-Market Strategy: - Collaborate with partners on joint marketing, sales, and customer success initiatives, ensuring Smart Communication's solutions are well-positioned in the marketplace through collaborative efforts. - Performance Tracking: - Set KPIs and regularly report on the performance of partnerships, ensuring consistent tracking of partnership-driven revenue, product integration success, and overall impact on Smart Communication's business objectives. Qualifications - Minimum of 10 years in a senior partnerships role, ideally within related tech or SaaS industry, with a track record of driving revenue through strategic partnerships. - Strong understanding of the UKI and EMEA markets; SI and tech ecosystem partners, particularly within customer communications management, customer and digital experience solutions, and digital archiving solutions. - Demonstrated ability to build and scale partnerships that drive business growth and market expansion. - Exceptional negotiation and communication skills, with experience managing complex deals and cross-functional collaboration. - Analytical mindset with the ability to track, measure, and optimize partnership performance against business goals. - A deep network within the tech, cloud, and systems integrator ecosystems is a plus. - Ability to think strategically and execute tactically, balancing short-term results with long-term value creation. Benefits - Extensive health insurance. - Income protection. - Life assurance. - Subsidised gym membership. - Leisure travel insurance. - Pension contribution. - 25 days' holiday allowance plus an additional day off for your birthday. - Comfortable, flexible office environment stocked with free beverages and fresh fruit.

Role Description We are seeking a skilled Software Engineer to work in close partnership with our Australia based Core Engineering team. You'll join a small cross functional engineering team of around a dozen engineers that operates as part of a larger organisation-small enough for your work to have real impact yet backed by the scale and support of a broader business. This role plays a critical part in providing follow the sun engineering coverage, ensuring system reliability and progress during Australian off hours, while also contributing to ongoing feature development. The successful candidate will split their time between building product features and delivering high quality technical support, including investigation of production issues, system health monitoring, and incident remediation. This role requires strong collaboration skills, a solid grasp of cloud native systems, and comfort operating in a live production environment. Responsibilities - Feature Development - Design, develop, and deliver high quality software features in alignment with roadmap priorities. - Collaborate with the Australian Core Engineering team on architecture, design reviews, and implementation plans. - Write clean, maintainable, and well tested code following engineering best practices. - Technical Support & Operations - Act as the primary engineering contact during Australian off hours, providing on call coverage within standard working hours. - Investigate production issues using logs, metrics, and monitoring tools to identify root causes. - Perform incident triage, remediation, and clear handover documentation to the Australian team. - Work with Kubernetes based workloads, diagnosing deployment, scaling, and runtime issues. - Support AWS hosted systems, with a strong focus on SQS and SES. - Collaboration & Communication - Provide clear and concise handover notes, incident reports, and technical updates. - Participate in incident post mortems and contribute to long term reliability improvements. - Work closely with product, platform, and engineering stakeholders to balance feature delivery with operational excellence. Qualifications - Strong frontend engineering experience, ideally with modern frameworks and libraries such as React, GraphQL, and solid proficiency in TypeScript and modern JavaScript. - Demonstrated interest in diving into core application logic, including contributing to backend or shared services written in Go. - Experience designing and supporting distributed, event driven systems, including asynchronous processing and message based architectures. - Deep practical knowledge of AWS hosted production systems, with demonstrated experience operating, debugging, and optimising services that rely on Amazon SQS and SES. - Hands on experience running workloads with Kubernetes on Amazon EKS. - Strong observability and diagnostics expertise, including log aggregation and querying, metrics analysis, and root cause analysis in distributed systems. - Familiarity with production support workflows, such as incident triage, escalation, handover documentation, and post incident reviews. - Experience balancing feature delivery with operational excellence, making pragmatic trade offs to maintain system stability while continuing to ship. - Comfort working with legacy codebases alongside greenfield development. Core Competencies - Comfortable balancing feature development with live system support responsibilities. - Strong problem solving skills and a calm, methodical approach to incidents. - Excellent written and verbal communication skills, especially for cross time zone collaboration. - A sense of ownership and accountability for system reliability and customer impact. - Confidence to complete development tasks independently while being able to ask for help when needed. Benefits - Extensive health, dental and vision insurance. - Employer-funded health savings account. - Flexible spending plan. - Life and AD&D insurance. - Short and long term disability insurance. - Gym membership reimbursement. - 401K contribution. - 18 days' holiday allowance plus an additional day off on your birthday. Working Model & Collaboration This role will consist of two main parts: - Building and maintaining product features based on a planned roadmap. - Provide on call support during their normal working hours while the Australian team is offline. There will be a daily overlap in working hours with the Australian Core Engineering team to support: - Handover of ongoing work and incidents. - Initial and ongoing knowledge transfer. - Sprint planning, prioritisation, and technical alignment. This model ensures continuity of delivery and system support across time zones. Why Join Us - Work closely with a highly capable engineering team. - Help build a product used by large, established organisations. - Play a key role in improving system reliability and customer experience. - Enjoy a role that offers both deep technical challenges and meaningful product impact. - Be part of a collaborative, globally distributed engineering culture.

Role Description Are you looking to sink your teeth into a pivotal role within a growing HR team and have a passion for talent acquisition? Are you excited by the tech space and want to join an innovative, market leading organization? Do you want to work for a fast-paced global company? If the answer to these questions is yes, then we want to hear from you! We are seeking a driven and self-motivated Talent Business Partner to join our growing team. You will drive the company's growth plans forward using your expertise in talent acquisition, working across all business functions and regions globally. Proven experience managing the recruitment process and establishing a high-quality talent pipeline is essential to be successful in this role, with expertise within a SaaS environment being highly desirable. You will work across the global business, partnering with hiring managers to lead talent acquisition activities whilst also contributing to the wider talent acquisition strategy, initiatives, and projects, influencing business stakeholders at all levels. The responsibilities of the role include: - Execute the overall team recruitment strategy and manage all recruitment activity for the full recruitment lifecycle. - Build relationships with managers, candidates, selected job boards, and preferred agencies, partnering with the wider HR team and internal stakeholders. - Work with hiring managers to understand the business need, develop role specifications, carry out intake calls, and lead the recruitment processes in line with best practice, focusing on candidate experience. - Build a talent pipeline through the use of LinkedIn, job boards, and specialist agencies where required. - Manage the companies PSL framework and negotiate associated terms of business ensuring compliance with internal processes. - Lead recruitment updates for your roles weekly with the wider recruitment and HR team. - Manage candidate communications, coordinating interviews and manager schedules. - Manage systems and processes accurately for the full recruitment lifecycle to deliver monthly data and analytics. - Negotiate and manage the offer process and ensure a positive candidate experience through the candidate lifecycle to onboarding. - Initiate and enhance the recruitment experience, advocating for the business, its strategy, vision, and values. Qualifications - A proven track record of talent acquisition in software or technology, validated through metrics of previous successes. - Experience in establishing and managing candidate pipeline, sourcing candidates through multiple channels, owning and creating recruitment campaigns. - Analytical experience, comfortable driving and analysing data to support decisions. - Excellent negotiation skills and the ability to influence across all levels. - High levels of personal energy, initiative, motivation, drive to succeed, team spirit. - Strong technology skills to support the hiring process; Applicant Tracking Systems (ATS), Microsoft Office packages (especially Excel). - Detail-oriented problem solver with a burning desire to generate new solutions to the recruitment challenge. - Ability to develop relationships at all levels and adapt quickly. - Previous experience advising and supporting business stakeholders on the recruitment process and effective hiring and selection methods. - Ability to manage operational short-term demands with a need to deliver longer-term projects. - Excellent organizational skills and a methodical and efficient approach. Requirements - This role is a global role and although overseas travel is not required, the successful candidate will be expected to adapt to coordinate with business functions globally as and when required. Benefits - Salary will depend on your experience and will be highly competitive. - Extensive health, dental, and vision insurance. - Employer-funded health savings account. - Flexible spending plan. - Life and AD&D insurance. - Short and long-term disability insurance. - Gym membership reimbursement. - 401K contribution. - 18 days' holiday allowance plus an additional day off on your birthday. - This role is fully remote.