St. Luke's University Health Network

Role Description The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. - Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. - Verifies patient demographic information and accurately enters the updated information into electronic health record. - Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. - Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. - Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. - Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. - Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. - Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. - Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. - Other duties as assigned. Qualifications - Graduate of an accredited nursing program. - Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. Requirements - Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. - Strong communication skills. - Focused on compliance. - Demonstrates continuous growth. - Quality-driven. - Service-oriented. - Excels at time management. - Strong problem-solving skills. - Ability to work from home in accordance with the Network Work from Home Policy if needed. Company Description St. Luke's University Health Network is an Equal Opportunity Employer.

• Codes and abstracts professional fee hospital services performed by SLPG physicians from medical records according to ICD-9/ICD-10, CPT-4, HCPCS II, and CMS guidelines. • Utilizes 3M Encoder for validation of RVUs and CPT-4 procedure unbundling. • Maintains a 95% coding accuracy rate as measured through quality reviews. • Performs data entry of abstracted physician information into specialty-specific databases. • Conducts educational sessions to the medical staff for coding and documentation compliance.

• Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames • Determines how requests should be handled using expert questioning techniques • Verifies and updates patient demographic and insurance information • Creates a positive patient experience at every encounter • Manages and works referral work queues when assigned • Actively participates as a team member in resolution of problems as they are identified

Title: Senior Financial Analyst Location: Allentown United States time type: Full time job requisition id: R140320 Job Description: St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. HOURS: Mon-Fri, 40 hours/ week, flexible hours, core hours are 9- 3:30. No nights, weekends, or holidays. Based out of St. Luke's Center, Allentown PA with opportunity to work remotely after training, at the manager's discretion for PA and NJ based candidates. The Senior Financial Analyst SLPG is responsible for maintaining financial records and the general ledger as well as preparing monthly financial statements. JOB DUTIES AND RESPONSIBILITIES: - Prepares various allocation-based journal entries for the Physician Group monthly financial close process. - Reviews, as needed, entries prepared by the Senior Accountant and Financial Analyst for Physician Accounting and Reporting month end close. - Acts as a back-up to the Coordinator, Physician Accounting and Reporting during month-end closing for entry approval and allocations. - Reviews Physician Group monthly financial statements for accuracy prior to Manager approval. - Maintains the accuracy of the General Ledger. - Utilizes various information systems to develop forecast vs. actual analysis reporting. - Performs financial analysis of existing and proposed programs as requested. - Assists, as needed, with the Physician Group Administration rolling forecast process under the direction of the Vice President of Physician Group Finance. - Performs reconciliation of various balance sheet accounts as well as reviews, as needed, the reconciliations prepared by the Physician Group Senior Accountant and Financial Analyst. - Maintains appropriate supporting documents and workpapers for all financial transactions and analyses. PHYSICAL AND SENSORY REQUIREMENTS: Sitting for up to 7 hours per day, 3 hours at a time. Continuously uses fingers and hands for typing, data entry, etc. Uses upper extremities to lift up to 30 pounds. Frequently stoops, bends, and reaches above shoulder level. Hearing as it relates to normal conversation and telephone. Seeing as it relates to general vision, near vision, and peripheral vision. Visual monotony when reading reports and viewing computer screen. EDUCATION: Bachelor's Degree in Accounting. TRAINING AND EXPERIENCE: Minimum of five (5) years of experience performing Accounting and/or Financial Analysis work, as well as preparation of financial statements required. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

• Answers incoming calls and performs scheduling, rescheduling, or canceling appointments • Determines how requests should be handled using expert questioning techniques • Verifies and updates patient demographic and insurance information • Creates a positive patient experience at every encounter • Manages and works referral work queues when assigned • Actively participates as a team member in resolution of problems • Escalates any scheduling or insurance issue as needed

• Provides specialized talent acquisition support through refined sourcing processes to support identified service lines within the Network • Supports and works closely with Talent Acquisition Specialists to collaborate and execute on innovative strategies to identify active candidates and create candidate pools for passive candidates • Provides concierge customer service during the initial screening process to assess candidate fit factors and promote the St. Luke’s (SLUHN) brand and culture • Responsible for sourcing of leads by maintaining and updating job postings on the St. Luke’s career website, recruitment websites/platforms and journal/ad placement sites for specific service line(s) • Reviews service line(s) open positions daily and contacts qualified candidates within 24 hours of applying • Builds strong relationships with internal and external stakeholders to strengthen SLUHN’s ability to attract talent • Conducts pre-screening interviews with applicants and schedules interviews with recruitment and service line leadership accordingly • Understands service line dynamics for all campuses including but not limited to: specialty, campus vacancy rate, shift availability and location • Builds candidate pipelines through applicant referrals and passive candidate pools • Assists the recruitment team in the development of unique recruitment initiatives • Meets with recruitment team regularly to evaluate applicants, sourcing techniques, results, and additional sourcing options • Represents and coordinates event participation at various recruitment events and other activities to attract qualified applicants • Manages and develops reporting processes on a monthly, quarterly, and annual basis centered around ROI and effectiveness of all sourcing strategies, campaigns and initiatives • Maintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information • Complies with Network and departmental policies regarding safety

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: - Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. - Verifies patient demographic information and accurately enters the updated information into electronic health record. - Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. - Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. - Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. - Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. - Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. - Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. - Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. - Other duties as assigned. EDUCATION: Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: - Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. - Strong communication skills - Focused on compliance - Demonstrates continuous growth - Quality-driven - Service-oriented - Excels at time management - Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Trauma Registrar is responsible for data abstraction and validation of all data entered into the Trauma Registry at St. Luke's Adult Level I Trauma Center. The Trauma Registrar is responsible for the validation and timely submission of all pertinent data to the Pennsylvania Trauma Systems Foundation. JOB DUTIES AND RESPONSIBILITIES: - Ensures that the trauma registry includes information on all patients admitted to or seen by the Trauma Service and all Non-Trauma Service patients meeting the trauma registry inclusion criteria. - Abstracts all data elements from the medical record required for participation in the Pennsylvania Trauma Outcomes Study (PTOS) and the National Trauma Data Bank (NTDB) as well as customized data elements needed to support trauma program functions for all patients accessioned into the trauma registry. - Ensures accuracy of data abstracted as evidenced by inter-rater reliability scores of greater than 90%. - Maintains average daily productivity as follows: Inpatient 3-4 charts per hour, Outpatient 8-10 charts per hour. - Responsible for maintaining up-to-date knowledge of PTSF Standards (registry related), PTOS definitions, collector data definitions, and ICD-9 and other coding definitions. - Meet or exceed the performance standards below: Demonstrate proficiency in utilizing all work-related applications including Horizon Patient Folder (HPF), Collector, Citrix, Microsoft Office including Word, Outlook, and Excel. - Meet department productivity standards. - Not have any level of Corrective Action issued or pending. - Have available remote network connectivity in their area of residence. - Demonstrate the ability to work independently and take initiative to problem solve when faced with challenges. - Works in conjunction with Registry Coordinator(s) to submits data within the mandated six-week time frame for all patients meeting inclusion criteria for the Pennsylvania Trauma Outcome Study and within the quarterly time frame for all patients meeting inclusion criteria for the National Trauma Data Bank (NTDB) and Trauma (TQIP). - Completes initial data abstraction within forty-eight hours of patient admission. - Identifies and reports problematic areas related to trauma registry functions and medical record documentation to the Registry Coordinator(s) or Trauma Program Manager in a timely manner. - Participates in trauma education activities to include attendance at trauma seminars and conferences, and training of personnel in the use of the trauma registry. - Complies with established chain of command for work-related problems. - If approved for remote access/work from home, the following are required: Provide a home office (desk, chair, etc.) in a confined and safe work area in the home to achieve confidentiality of patient information and security of equipment to preventdamage, Provide required electrical outlets and pay for required electrical service and other household services such as heating, Establish and keep paid up and in effect a homeowner’s insurance policy at the coder/abstractor’s expense to cover against loss, destruction, theft and/or damage to the Hospital’s equipment. The coder/abstractor, upon request, will timely produce written proof of insurance, such as an insurance binder, Report any injury occurring during at-home work hours immediately to the Director, Network Coding Services. St. Luke’s Hospital shall have reasonable access to the coder/abstractor’s home to conduct accident investigation or job-site evaluation. - Attendance at meetings as requested. Remote access to meetings will be made available if necessary. Any mandatory meeting will be paid as worked hours excluding travel time to and from the St. Luke's Hospital Coding department. PHYSICAL AND SENSORY REQUIREMENTS: Sit up to 8 hours per day, 1-2 hours per day, 1-2 hours at a time. Stand for up to 2 hours per day. Walk 1 hour per day. Consistently lift, carry, and/or push objects up to 20 pounds. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation, and high and low frequencies. Must be able to see as it relates to general, near, far, color and peripheral vision. EDUCATION: Associate Degree in Health Information or related field preferred. RHIT, RHIA or CPC preferred. TRAINING AND EXPERIENCE: Minimum two years experience in database management is preferred. Previous two to three years experience with use of medical records required. Advanced skills in computer applications such as Microsoft Office, Word, ACCESS and Excel. Use of laptop computer, audiovisual equipment, printers, fax machines is required. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. JOB DUTIES AND RESPONSIBILITIES: - Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. - Verifies patient demographic information and accurately enters the updated information into electronic health record. - Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. - Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. - Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. - Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. - Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. - Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. - Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. - Other duties as assigned. EDUCATION: Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. TRAINING AND EXPERIENCE: - Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. - Strong communication skills - Focused on compliance - Demonstrates continuous growth - Quality-driven - Service-oriented - Excels at time management - Strong problem-solving skills Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer.

Role Description The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource. The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. - Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. - Verifies patient demographic information and accurately enters the updated information into electronic health record. - Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. - Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. - Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. - Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. - Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. - Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. - Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. - Other duties as assigned. Qualifications - Graduate of an accredited nursing program. - Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. Requirements - Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. - Strong communication skills. - Focused on compliance. - Demonstrates continuous growth. - Quality-driven. - Service-oriented. - Excels at time management. - Strong problem-solving skills. - Ability to work from home in accordance with the Network Work from Home Policy if needed. Company Description St. Luke's University Health Network is an Equal Opportunity Employer.