VusionGroup

• Define and own product requirements, user stories, and acceptance criteria for new features, enhancements, and ongoing improvements • Collaborate closely with engineering, design, and data teams to ensure smooth delivery and high-quality outcomes • Translate customer and business requirements into clear, actionable specifications for development teams • Work within defined product direction and constraints to support delivery, ensuring alignment with customer needs and business priorities • Ensure UI/UX designs are intuitive and aligned with requirements, working with UX teams when required • Act as a key point of contact for internal stakeholders (engineering, commercial, support, operations), helping to clarify requirements and resolve issues efficiently • Track product performance through KPIs and analytics, using insights to support continuous improvement • Develop strong product and domain knowledge to act as a subject matter expert for internal teams.

• Prospect new clients in the independent distributor market • Maintain relationships with local decision-makers • Work in synergy with Key Account Managers • Ensure client follow-up after the sale • Maintain and manage VusionGroup's CRM

• Actively prospect a portfolio of key account prospects (Tier 1) to expand the customer base • Follow up on and develop a portfolio of key accounts (Tier 1), deploying innovations to existing customers • Prepare responses to tenders and draft commercial proposals, working closely with internal departments • Grow revenue within the commercial scope and meet established targets • Build and maintain strong relationships with senior decision-makers • Participate in customer events and trade shows • Support marketing in developing business cases, communications, and customer stories • Regularly update CRM tools with opportunities and maintain the customer and prospect database • Provide competitive feedback to management and the marketing department

• As part of our Level 2 Technical Customer Support team—responsible for supporting our IoT, network, and SaaS solutions—you will play a key role in assisting our DACH customers through the following responsibilities: • Collaboration with customers and partners to identify and resolve potential issues • Independent handling of support tickets and coordination of fixes with 3rd level support • Responding to inquiries via phone, Email, and ticketing tool • Support with the installation and configuration of the VusionGroup solution • Troubleshooting system, network, and software issues • Targeted follow-up and analysis of inquiries • Process documentation and preparation of relevant reports