Senior Flexonics GmbH

• Communicate product offerings to refinery, petrochemical, power generation and light industrial customer base • Respond to sales inquiries with accuracy, speed and effectiveness • Review contracts, address design and technical questions, project status updates • Maintain communication and expedite others for quote and order fulfillment • Develop knowledge of product lines, pricing, delivery time and other data as required • Maintain ownership and oversight of all customer requests and concerns until completed

• Leads and owns deliverables with customer specific projects • Identify strategic opportunities for Senior to create value with new customers • Creates, cultivates and maintains strong customer relationships throughout all levels of the organization • Participates in the resolution of customer concerns, contract enforcement and analyzes operational processes • Acts as liaison between customers and company departments • Manages the customer RFP process from beginning to end • Ensures Senior is on any relevant customer incoming RFP • Presents opportunities to applicable Senior businesses • Coordinates, participates in and submits RFP responses • Maintains an RFP log • Manages customer expectations regarding production capabilities, quality and OTD • Establishes and develops relationships with key stakeholders • Liaises between customers and leaders at applicable Senior businesses • Coordinates and supports in-person customer visits and engagement sessions • Aides in supporting Senior businesses with the creation/execution of a tactical and strategic plan • Attends required cross-functional meetings to align company obligations with customer contractual lead times • Coordinates customer inquiries and replies for information pertaining to modifications of existing or potential contracts • May determine the best method to resolve problems to ensure customer satisfaction

• Communicate product offerings to refinery, petrochemical, power generation and light industrial customer base • Respond to sales inquiries with accuracy, speed and effectiveness • Review contracts, address design and technical questions, project status updates • Maintain communication and expedite others for quote and order fulfillment • Develop knowledge of product lines, pricing, delivery time and other data as required • Maintain ownership and oversight of all customer requests and concerns until completed