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Customer Support Consultant
Location
Croatia
Posted
65 days ago
Salary
€2K / month
Seniority
Senior
Job Description
Customer Support Consultant
Sendcloud
• As a Customer Support Consultant at Sendcloud, you’re more than a problem-solver; you’re a guide, a coach, and sometimes even a tech magician 🪄 for our customers. • You’ll interact with customers across multiple channels; calls, chats, and tickets, and ensure every interaction is professional, helpful, and human. • You don’t like to just give answers; you empower customers to make confident decisions on their own, transforming them into true shipping experts. • We love ideas, and you’ll be encouraged to spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences. • Based on your interests, you’ll also get opportunities to grow, develop new skills and when you’re ready; explore areas like process optimization, product knowledge, or areas like training and quality assurance.
Job Requirements
- You have full professional proficiency in English and French, in speaking and writing
- Previous CS experience is a bonus, but we care more about curiosity and mindset
- People tell you you’re a great communicator; whether it’s friends, family, or random strangers
- You thrive on learning, take ownership of your mistakes, and love growing from them
- You can think on your feet, juggle multiple things at once, and stay cool under pressure
- You tackle every challenge with positivity and energy, helping customers, teammates, or processes, and never settle for a simple no
- You’re ready to jump in full-time for 40 hours a week. Your days Mon-Fri start at 8:45 and wrap at 17:30; plenty of time for evening plans 🍻
- You’re based in Zagreb 🌍
Benefits
- A competitive salary (€2,000 gross/month)
- 28 days of holiday + your birthday off - because who wants to spend their special day at the office?
- Mini-sabbatical of 4 weeks every three years on top of your holiday days; are you already dreaming of that trip? 🏝
- €2,000 study budget to develop those skills you’ve always wanted to explore 🎓
- €500 Work From Home budget to create your perfect setup
- Pension plan + health insurance discounts to keep your future secure
- Access to discount programs for shopping, lifestyle, and more
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