Smart Data Solutions

• Meets or exceeds sales objectives as assigned. • Develop relationships with C and VP level executives within assigned accounts and clearly articulate the Smart Data Solutions value proposition to address their business needs. • Consult with customer stakeholders to prepare, implement, and execute strategic business plans for each account based upon information acquired through periodic business reviews and customer meetings. • Work with SDS Technical Partner team to ensure that the customer business needs are being addressed and open communication with SDS and the customer is maintained. • Develop a business plan and sales strategy for each account that measures attainment of sales and customer goals. • Work strategically with the SVP of Sales to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions. • Utilize CRM solution to provide timely and accurate sales activity tracking and status updates along with predictable and precise sales forecasts. • Keep informed of product line, competition and industry trends that may impact client business activities. • Keep informed of industry trends and feed this information to the relevant company stakeholders. • Delivery of on-site and online sales presentations and product demos. • Preparation and delivery of presentations, proposals, and quotes. • Actively build product knowledge to ensure a high level of understanding of the Smart Data Solutions product line including any new functionality. • Travel as needed for client, prospect and sales meetings, travel is projected to average 50%. • Perform other duties as assigned.

• Conduct advanced quality audits of claims, EOBs, mail intake, data capture, and clearinghouse outputs to verify accuracy, correct benefit application, contract compliance, and processing integrity. • Identify, document, and track defects or discrepancies found during audits or quality reviews and ensure issues are resolved through appropriate corrective and preventive actions. • Investigate complex or escalated issues to understand end-to-end workflows, determine root causes, and recommend actions that prevent recurrence. • Monitor and triage quality issues submitted through internal systems such as Salesforce and ensure timely research, documentation, and resolution. • Analyze audit outcomes, trends, and quality performance metrics to identify risks, recurring issues, and systemic gaps that require improvement. • Develop clear and actionable quality reports, dashboards, and summaries that communicate quality health, risks, and improvement progress to leadership and stakeholders. • Partner with Operations to embed quality controls into daily workflows, reduce rework, and improve first-pass accuracy. • Collaborate with Product, Engineering, Implementation, Automation, and Compliance teams to ensure quality requirements are incorporated into system design, configuration, enhancements, and change initiatives. • Support internal and external audit readiness by maintaining clear documentation, audit trails, and evidence that meet client, regulatory, and SOC-related expectations. • Support client implementations and operational changes by defining quality requirements, acceptance criteria, and validation steps. • Serve as a liaison between Quality Assurance and cross-functional partners to ensure alignment, transparency, and consistent execution of quality standards. • Provide mentorship, guidance, and calibration support to junior QA staff and operational teams and contribute to training materials, SOPs, and job aids. • Maintain quality documentation, policies, procedures, and artifacts to support operational readiness and compliance. • Promote a culture of quality, continuous improvement, and accountability throughout the organization. • Perform other duties as assigned to support the Quality Assurance program.