Satsuma Technology Ltd

• Source, qualify, and close net-new retail accounts with no inbound dependency. • Run multi-threaded deals across commerce, digital, and technical stakeholders. • Build and manage your own pipeline in CRM with disciplined forecasting. • Collaborate with our technical team to scope proofs of concept and translate merchant requirements into clear SOWs. • Represent Satsuma at industry events and use your network as an asset from day one.

• Own infrastructure across AWS, GCP, and Azure environments • Build and maintain CI/CD pipelines, observability stacks, and incident response workflows • Define and enforce SLOs/SLIs; lead postmortems • Author and maintain IaC (Terraform preferred) • Write internal tooling and automation using AI-assisted development workflows • Partner closely with engineering on reliability reviews and architecture decisions

About Satsuma Satsuma is a commerce iPaaS that builds merchant-specific APIs, MCP Servers, and MCP Apps, enabling retailers to connect their full commerce stack once and deploy branded shopping experiences across every AI channel. We work with enterprise retailers and move fast. Our infra has to match. The role We're looking for a Senior SRE to own the reliability, scalability, and operational posture of Satsuma's multi-cloud infrastructure. You'll be the person who keeps things running, builds the systems that prevent fires, and makes on-call not terrible. This is an infra-first role. But we're an AI-native company, and we expect you to use AI-assisted development (Claude Code) as a core part of your workflow — writing tooling, automating runbooks, building internal utilities. What you'll do - Own infrastructure across AWS, GCP, and Azure environments - Build and maintain CI/CD pipelines, observability stacks, and incident response workflows - Define and enforce SLOs/SLIs; lead postmortems - Author and maintain IaC (Terraform preferred) - Write internal tooling and automation using AI-assisted development workflows - Partner closely with engineering on reliability reviews and architecture decisions

• Build, deploy, and maintain MCP-based applications • Develop and optimize ChatGPT Apps using tools, structured outputs, and workflows • Design AI-native product experiences from the ground up • Rapidly prototype and test new ideas using MCP and ChatGPT environments • Use Claude Code as part of your development workflow • Improve performance, reliability, and usability of AI-driven features • Collaborate on product direction and technical architecture

About the Role We’re hiring a developer with deep, hands-on experience building with MCP and ChatGPT Apps. This is not a general AI role. You should already be comfortable working inside these ecosystems, even if that experience comes from building, testing, or experimenting with your own projects. This is a remote or in-person role (Austin, TX). You’ll be responsible for creating production-grade AI applications, iterating quickly, and pushing the boundaries of what MCP and ChatGPT Apps can do. What You’ll Do - Build, deploy, and maintain MCP-based applications - Develop and optimize ChatGPT Apps using tools, structured outputs, and workflows - Design AI-native product experiences from the ground up - Rapidly prototype and test new ideas using MCP and ChatGPT environments - Use Claude Code as part of your development workflow - Improve performance, reliability, and usability of AI-driven features - Collaborate on product direction and technical architecture What We’re Looking For - Someone who has already spent serious time inside MCP + ChatGPT App environments - Builders who experiment, ship quickly, and learn by doing - Developers who understand both the technical and product side of AI apps - People who can operate with high ownership and minimal oversight