Satcom Direct

• Responsible for managing the existing Civil Government book of business, including contract management, renewals, activations and upgrades • Undertake regular customer account reviews and upsell where possible • Support the Sales Director with new opportunities, including quote generation and back-office support, where applicable • Manage the pipeline and CRM database for the allocated area • Partner with various internal groups (e.g., Engineering, pricing, marketing) when developing new proposals and commercial offers • Work autonomously with minimal supervision (post initial onboarding training and familiarisation period) while maintaining good communication with the wider team • Maintain CRM and provide regular and accurate opportunity and pipeline status’

• Provide telephone and onsite technical support to customers, dealers, and OEMs regarding Gogo Business Aviation and Satcom Direct systems, services, and network performance • Troubleshoot complex technical issues related to connectivity, network performance, system installations, and aircraft compatibility • Collaborate with Customer Support, Aircraft Application Engineers, and Technical Support teams to resolve escalated cases efficiently • Conduct Entry into Service (EIS) training for customers and dealers on system usage, hardware operations, and service compatibility • Provide support with regression testing, verification of software/hardware fixes, and contribute to process improvement initiatives • Perform root cause investigations, document findings, and provide recommendations to enhance product support • Assist with reviewing and preparing technical documentation, including user manuals and installation guides • Adhere to case management standards for data collection, traceability, and issue resolution • Represent the company at trade shows, workshops, and customer meetings to promote products and services • Work closely with the Sales team to conduct customer demonstrations and provide technical expertise during client engagements • Maintain knowledge of regulatory changes affecting aviation connectivity systems and installations

• Responsible for developing a go-to-market plan in the United States, specifically to address the sale of SATCOM equipment and airtime into large US defense primes, involved with Mil/Gov aircraft • Build and develop a pipeline, to support the closing of near to medium term new business, in accordance with the company financial targets • Schedule and attend on-site customer demos in partnership with the pre-sales engineering team • Use entrepreneurial 'flair' to create compelling and innovative commercial proposals • Partner with various internal groups (e.g., Engineering, pricing, marketing) when developing new proposals and commercial offers • Represent SDG at various regional events, trade shows and conferences to promote our products, increase market awareness and develop new relationships • Work autonomously with minimal supervision (post initial onboarding training and familiarisation period) while maintaining good communication with the wider team • Maintain CRM and provide regular and accurate opportunity and pipeline status’

• Responsible for developing a go-to-market plan in the United States • Develop a pipeline and close near to medium term new business • Schedule and attend on-site customer demos in partnership with the pre-sales engineering team • Create compelling and innovative commercial proposals • Represent SDG at various regional events, trade shows and conferences

• Support the development and execution of sales and marketing strategies for the introduction and promotion of Gogo’s inflight internet products and services • Develop programs, promos, and a formal pipeline in support of the region • Provide key support for airport event activities with on-site presence when required • Be an active influence within the local aviation community • Engage with the OEM and Dealer support team • Partner with various internal groups when developing and executing marketing communications elements • Recommend product feature improvements and upgrades to product development and engineering team • Assist other Regional Sales Managers in reaching company sales goals • Deliver professional sales service to new and existing customers • Attend industry and OEM trade shows and regional events • Collaborate with Manager to analyze program/campaign performance data and present findings and recommendations to team