SanMar Employee Board

What's the Short Version? The Program Manager, Sales Operations plays a key role in how the Sales organization plans, launches, and scales critical initiatives. This role partners closely with cross‑functional stakeholders to design and deliver programs that improve operational efficiency, increase adoption of sales tools and processes, and ensure the success of the Sales team. The roll will translate complex business needs into clear, actionable plans and guide initiatives from early discovery through execution and successful rollout. What Will You Be Doing? - Oversee and drive long-term program strategy, delivery, and outcomes while anticipating risks and proactively removing blockers - Lead cross-functional programs from intake through delivery, managing scope, timelines, budget, quality, and risk - Partner closely with Sales, Sales Ops, and other cross-functional teams to align on program strategy, goals, requirements, and priorities - Build and maintain program and project plans, roadmap, milestones, and dependencies - Facilitate working sessions and program meetings to drive clarity, accountability, and progress - Translate complex business needs into actionable plans, clear documentation, and effective communication - Analyze workflows to identify inefficiencies and opportunities for improvement - Define and document program structures, standards, and best practices to ensure consistency across initiatives - Coordinate multiple initiatives simultaneously while maintaining focus on quality and outcomes - Allocate resources across projects to optimize efficiency and effectiveness - Provide clear, reliable status updates and insights that support informed decision-making - Measure success through operational improvements such as efficiency gains, adoption, and readiness of the Sales organization - Perform other duties as assigned. - Comply with all policies and standards. What Are We Looking For? - Bachelor's Degree or equivalent experience - 4-6 years of project management experience - Strong working knowledge of project management tools (e.g., Asana or equivalent) - Proficiency with Microsoft Office tools (Excel, Word, PowerPoint) - Ability to quickly learn new systems, tools, and processes - Strong organizational skills with the ability to manage multiple priorities - Excellent written and verbal communication skills - Collaborative and stakeholder-focused - Comfortable leading without authority - Detail‑oriented with the ability to maintain a big‑picture perspective - Confident prioritizing work in a fast-paced environment - Curious, adaptable, and motivated by continuous improvement - Positive, professional, and solutions-oriented - Commitment to customer service What's Our Offer? Salary Range: You`ll earn between $100,000 - $140,000 annually, depending on experience. Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary. Paid Time Off: You`ll accrue paid time off on a bi-weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. Additional Benefits: - Comprehensive medical, dental, and vision benefits - 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle - Life insurance - Short/long-term disability coverage - Paid maternity/paternity leave - Pet insurance What Should You Expect? Remote: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to work on computer for multiple hours with frequent interruptions. SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.

What's the Short Version? The Supervisor, Inside Sales directly supervises and coaches employees to help each individual team member meet the requirements of the job. They carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. What Will You Be Doing? - Responsible for aligning their team with the department, functional and company goals and guiding principles. - Supervise a team that performs closely related tasks along with performing individual tasks alongside the team. - Use seasoned professional concepts and company objectives to resolve complex issues in creative and effective ways. - Meet goals and objectives in which the process is defined as assigned. - Delegate work to their team according to established procedures. - Tailor coaching style to their individual team members using the different methods, techniques and evaluation criteria for obtaining results as trained. - Monitor daily operations of team including but not limited to productivity, accuracy, service level offered to customers, attendance, and call monitoring. - Ensure team members are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions. - Prepare performance evaluations and meets with team members by scheduled deadlines. - Work closely with Inside Sales Managers to participate in decisions that guide the direction of the department. - Continuously monitor and evaluate Inside Sales policies, procedures and systems leading to improvements. - Responsible for aligning the team with the department, functional and company goals and guiding principles - Work closely with Inside Sales Managers to participate in decisions that guide the direction of the department - Continuously monitor and evaluate Inside Sales policies, procedures and systems leading to improvements - Perform other duties as assigned - Comply with all policies and standards What Are We Looking For? - Bachelor's Degree or equivalent experience - 4-6 years as an account manager, leading or supervising sales teams, or related experience - Ability to act independently to determine methods and procedures on assignments for their team - Can administer people and resource management through others - Ability to work with others to complete department deliverables - Displays a high level of business acumen - Works well in a team environment and contributes to building a positive team spirit - Ability to multi-task and handle numerous assignments simultaneously - Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers - Identifies and resolves problems in a timely manner - Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification - Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists What's Our Offer? Salary Range: You`ll earn between $32.56 - $43.27 (WA, NJ); $29.79 - $39.59 (MN, NV, TX, VA); $28.65 - $38.08 (AZ, ID, FL MT, OH) on an hourly basis, depending on experience. Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary. Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. Additional Benefits: - Comprehensive medical, dental, and vision benefits - 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle - Life insurance - Short/long-term disability coverage - Paid maternity/paternity leave - Pet insurance What Should You Expect? Remote: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to work on computer for multiple hours with frequent interruptions. SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.

What's the Short Version? The Data Analyst, Sales Operations directly supports the Sales Leadership team by producing and maintaining both ad-hoc analysis and day-to-day reporting. They collaborate with internal partners to mine and analyze quantitative and qualitative operational and sales data to generate reports and reveal insights that lead to informed business decisions. What Will You Be Doing? - Gather and analyze internal and external sales data to help guide strategic decision making. - Create basic to sophisticated ad hoc report requests; use insights from data exploration to prepare basic visualizations and PowerPoint reports. - Download required data and create pre-defined reports on set schedule. - Support in exploring data files to determine trends and relationships between variables. - Assist with qualitative strategic projects by conducting independent research and collaborating with internal stakeholders. - Analyze large datasets, draw valid inferences, and present findings to leaders across the Sales Leadership team. - Provide input on how critical data and KPIs are addressed in new systems or feature development and build analytics requirements into core systems to ensure comprehensive metrics are supported. - Identify data patterns and trends, and provide insights to enhance business decision making capability in business planning, process improvement, solution assessment etc. - Gather operational data from various cross functional stakeholders to examine past business performance. - Provide documentation and write business requirements to assist with the automation of reporting and data tools. - Contribute to periodic audits of data within business systems/platforms. - Work with other reporting teams across the organization to ensure data quality and accuracy. - Send out reports to stakeholder group and answers basic questions pertaining to the report. - Communicate with stakeholders to understand data content and business requirements. - Perform other duties as assigned. - Comply with all policies and standards. What Are We Looking For? - Bachelor's Degree in Statistics or equivalent experience - 1-3 years or related experience in data analysis - Expert knowledge of Microsoft Excel Macros and advance formulas - Experience working with disparate data sets, data mining, data/text visualization tools, and creation of dashboards - Experience working within CRMs specifically SalesForce - Basic knowledge or interest about apps support procedures, concepts and other technical areas - Strong oral, written and interpersonal communication skills, must be capable of telling a story that is based on complex data/information to others - Recommend solutions to improve performance based on analysis - Must have excellent organizational and time management skills - Ability and willingness to learn new technologies and methodologies What's Our Offer? Salary Range: You`ll earn between $32.56 - $43.27 on an hourly basis, depending on experience. Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary. Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. Additional Benefits: - Comprehensive medical, dental, and vision benefits - 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle - Life insurance - Short/long-term disability coverage - Paid maternity/paternity leave - Pet insurance What Should You Expect? Remote: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to work on computer for multiple hours with frequent interruptions. SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.