Samhammer AG

• You understand where the issue lies and always keep a cool head • You respond promptly, ask the right questions, and your enthusiasm is contagious • You take care of customers' inquiries • Receive customer inquiries by phone or email • Record customer and device information and perform fault diagnosis • Schedule technician appointments to resolve device malfunctions • Coordinate between technicians and customers • Advise on troubleshooting or ordering spare parts • Document the inquiry and case closure in the systems • Handle any inquiries related to the customer's household appliances

• Do you enjoy working with technology and interacting directly with customers? • Do you want to work in a structured service environment and develop your technical skills? • Then join our team as a Field Service Technician in the Greater Baden-Württemberg area (postal code regions 70–79). • Your responsibilities include the installation, maintenance and repair of IT and POS systems as well as E-Health solutions on-site at pharmacies, medical practices and retail locations. • Carrying out service calls according to predefined processes and checklists. • Documenting work using digital checklists on a tablet provided by us. • Assisting with fault analysis and resolution both on-site and via remote support. • Integrating hardware and software components into existing IT environments according to specifications.

• Installation, Wartung und Instandhaltung von IT- und Kassensystemen sowie E-Health-Lösungen vor Ort in Apotheken, Arztpraxen und im Einzelhandel • Durchführung von Serviceeinsätzen nach vorgegebenen Prozessen und Checklisten • Dokumentation der Arbeiten über digitale Checklisten auf einem von uns zur Verfügung gestelltem Tablet • Unterstützung bei der Fehleranalyse und -behebung vor Ort und per Remote-Support • Einbindung von Hard- und Softwarekomponenten in bestehende IT-Umgebungen nach Vorgabe

• Handle international customer inquiries via phone, email, and chat • Quickly identify customer needs and provide professional advice • Document interactions and cases in ticketing and CRM systems • Monitor and coordinate open issues • Work closely with the team and specialist departments • Contribute feedback to continuously improve processes