Safe Streets

Role Description The SafeStreets Field Ops Team is searching for an SSP with current or prior Team Captain experience to pioneer a new position within the Captain program. Lead Captains will be working closely with Field Ops Leadership, Business Performance Leaders, Team Captains, and SSPs. - Lead by example using every performance tool provided by the company. - Continuously broadcast through communication channels how the use of these tools creates more success in the Field. - Responsible for the performance of 2 assigned regions. - 4 hours per day for 5 days of the week from a remote position to focus on increasing performance metrics within 2 assigned regions. - Perform 1 install per day for 5 days of the week. - Work closely with Team Captain & BPLs on agenda objectives to increase performance in assigned regions. - Track each install for assigned regions and work with the Team Captain and SSPs to coach, train, and motivate. - Host weekly meetings to review performance with the Business Performance Manager and progress made by the Team Captain and SSPs. - Conduct weekly national training calls with other Lead Captains to cover performance-focused goals and agendas. - Drive contest agendas from start to finish. Qualifications - Ability to communicate effectively and to be an influential role model. - Can adapt to changes within the Company with a positive attitude. - Has 6 months of experience in the Captain role. - Must meet minimum required performance metrics per company average over a 90-day period: - 1,000 Partner PEA - 800 Overall PEA - Average of 1 installed referral/SGN per month in 2024 - No inventory discrepancies or outstanding issues in the last 90 days - Ability to multitask, create clear and attainable goals, and follow through with daily actions to achieve these goals. - Be Accountable: Acknowledge failure, find reasons for it, create action plans to reverse it, and regain desired performance. - Will be Pro-U Trainer certified (preferred but not required to be currently). Requirements - Ability to communicate effectively and to be an influential role model. - Can adapt to changes within the Company with a positive attitude. - Has 6 months of experience in the Captain role. - Must meet minimum required performance metrics per company average over a 90-day period: - 1,000 Partner PEA - 800 Overall PEA - Average of 1 installed referral/SGN per month in 2024 - No inventory discrepancies or outstanding issues in the last 90 days - Ability to multitask, create clear and attainable goals, and follow through with daily actions to achieve these goals. - Be Accountable: Acknowledge failure, find reasons for it, create action plans to reverse it, and regain desired performance. - Will be Pro-U Trainer certified (preferred but not required to be currently). Benefits - Competitive commission structure tied directly to assigned Regions’ performance: $30,172 - $35,549 yearly earnings target. - Dynamic, collaborative, and remote work environment. - Opportunity for professional leadership growth and development. - The opportunity to help others change their lives.

Role Description The Inside Sales Professional is responsible for handling inbound and outbound sales calls and converting qualified leads into home security customers. This role focuses on consistent execution of the sales process, urgency in scheduling installations, and collecting activation at the point of sale. Inside Sales Professionals are measured by conversion, installation outcomes, efficiency, and install speed. This is a full-time, performance-driven role. Essential Functions and Responsibilities - Handle inbound and outbound sales calls in a professional and compliant manner - Present home security solutions clearly and confidently to prospective customers - Convert qualified leads into completed sales following approved scripts and processes - Schedule customer installations with a target baseline of 10 days or fewer from sale to install - Collect activation payments at the time of sale whenever possible (Charge Today) - Accurately document customer information and sales activity in CRM systems - Manage call flow efficiently to maximize talk time and sales opportunities - Participate in coaching sessions, call reviews, and ongoing training - Maintain compliance with company policies, quality standards, and regulatory requirements - Consistently meet or exceed individual performance goals Competencies & KPI’s - Conversion Percentage: Lead to sale - In-Ground Percentage: Sale to install - Efficiency Percentage: Sales or revenue per hour worked - Charge Today Percentage: Activation collected at point of sale - Days to Install: Average days from sale to installation (10-day baseline expectation) - Call Activity: Calls handled per hour and schedule adherence Skills, Physical Demands & Work Environment - Must be able to lift up to 25 lbs and sit or stand for periods throughout the work day - Work is performed in a remote or office-based inside sales environment - Minimal travel required (if applicable) Licenses, Certifications, & Educational Requirements - All SafeStreets employees must be 18 years of age or older. - Education Required: High school diploma or GED Preferred - Experience Required: - Strong verbal communication and active listening skills - Ability to follow structured sales processes and accept coaching - Basic computer proficiency and comfort using CRM systems - Certifications/Licenses Required: None required for this role Preferred Qualifications - Previous inside sales, call center, or customer-facing experience - Experience selling home security, telecom, or subscription-based services - Demonstrated ability to consistently meet or exceed sales goals Compensation SafeStreets compensation may include base pay and, for eligible roles, variable compensation or bonuses. Variable and bonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal, state, and local wage laws, including applicable minimum wage and overtime requirements. Variable pay is defined as commission-based compensation tied to completed sales and performance metrics and will be shared in a separate compensation plan.