RJW Logistics Group

Role Description The Business Implementation Specialist plays a key role in ensuring a seamless transition for new customers into RJW's Consolidation Programs. This position is responsible for guiding customers through the onboarding process, serving as a liaison between internal teams and the customer to ensure accurate setup, clear expectations, and operational excellence from day one. This role focuses on delivering a white-glove onboarding experience that mitigates common start-up errors, ensures knowledge continuity, and lays a strong foundation for long-term success. The Specialist acts as the customer's advocate during onboarding, ensuring that all relevant internal departments are aligned to support the customer's unique needs. - Lead discussions with customers to provide accurate and timely feedback on best practices for working with various retailers to reduce chargebacks for new customers. - Set clear expectations for customers to avoid common pitfalls reducing operational delays, or unplanned labor. - Ensure customers understand the non-negotiables RJW has within our operating procedures, such as order receipt cutoffs and inventory allocations. - Serve as a centralized point of contact during onboarding, proactively identifying and resolving potential service or compliance issues. - Work closely with the Account Management team to develop customized handoff plans that preserve institutional knowledge and ensure smooth transitions post-onboarding. - Maintain and update centralized documentation in Azure, SharePoint, and CRM systems to track onboarding progress and ensure cross-team transparency. Qualifications - 2 years related experience. - High School education required; college or some college preferred. - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, and customers. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Ability to determine "root cause" of problems and determine corrective action. - Knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software. Requirements - Excellent verbal and written skills. - Knowledge and ability to enter data in Logistics software. - Excellent problem solving and resolution skills. - Ability to work under pressure situations. - Ability to multi-task. - Detail oriented. - General office management experience. Benefits - Must be able to occasionally lift and/or move up to 25 pounds. - Must be able to activate phone systems utilizing keyboards and buttons. - Must be articulate and comfortable speaking in front of others. - Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion. - Frequently required to talk, hear, stand and walk. - Must be able to work in excess of continuous 8 hours when required. - Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time. - Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision. - Must be able to speak and communicate clearly over telephones. - Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Title: Consolidation Scheduler Location: Woodridge United States Job Description: Job Purpose: We are seeking a Consolidation Planner to join a high-performing, business-critical team in RJW's Logistics department. This role is responsible for the successful planning of our customers' orders to meet and exceed both customer and major retailer standards. Our Retail Consolidation team sits at the center of all planning and decision-making at the order and load level. Our team utilizes technology every day to enable the best possible service outcomes. Essential Duties and Responsibilities: Consolidation Schedulers are responsible for setting appointments for our most critical, complex shipments. This role has ownership over balancing outbound volume from RJW cross docks, schedules inbound shipments from our full-size warehouses to our cross docks and appoints complex final mile LTL. Consolidation Schedulers will collaborate closely with RJW Account Managers, IT teams, Warehouse teams, and Carrier teams. Professional communication always is a must. Consistently meet or exceed KPIs for appointment tasks assigned. Problem-Solve: - Identify gaps in our existing processes and systems and work to develop and implement solutions. - Provide feedback to your manager often; know when to escalate issues and/or feedback. - Present your decision-making processes around shipments, etc. to a manager-level audience. - Take full ownership of all high-complexity scheduling activities. Knowledge, Skills, and Abilities: - Completed bachelor's degree is strongly preferred for this role - we welcome recent college graduates to apply regardless of area of study. - Our ideal candidate will approach obstacles as opportunities to develop stronger, smarter processes and will possess a high-level of ownership towards career and professional growth. - Must be available to work on occasion in-office in Lockport, IL or Romeoville, IL when requested in advance (1-week notice) - Excellent verbal, written, organizational, and time management skills Detail oriented, able to multitask, and meet deadlines. Strong analytical, problem-solving, and conceptual skills; Exceptional teamwork and interpersonal skills. Highly adaptable to evolving strategies Qualifications - Strongly preferred: Completed Bachelor's degree - Required: Reliable transportation to and from Joliet/Romeoville, IL - Physical Requirements & Work Environment: This is a HYBRID-based opportunity. Applicants should be effective in both remote and onsite environments. Prolonged sitting/desk work. Use of hands for computer tasks. Ability to stand or walk for short periods. Good vision and hearing.