RheoSense

Position: Technical Sales Representative (Remote) Location: East Coast. REQUIRED Home Base - New Jersey or Pennsylvania Qualified Candidates Corporate Office: San Ramon, California Relocation Assistance: No Closing: Continuous Recruitment. We are accepting and reviewing all qualified and experienced applicants who meet the minimum requirements which are listed in this announcement for consideration on an ongoing basis. Application: A detailed cover letter and resume are required for the application screening process. Salary: On-Target-Earning (OTE) includes a starting range of $105,000 - $146,000; it could be higher depending on individual effort and contribution. The successful candidate's starting base will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. It is not typical for an individual to be hired at or near the top of the base range for this role. The OTE will include a competitive base, commission, and bonus structure. Who You Are You relate comfortably with individuals across various levels, functions, cultures, and geographies, demonstrating a strong understanding of interpersonal and group dynamics while engaging effectively. You skillfully analyze diverse sources of information, readily distinguishing what is relevant from what is not, enabling you to accurately define complex problems before transitioning to solutions. With a deep understanding of technical sales, you leverage product knowledge and customer insights to craft tailored solutions, drive value, and build lasting partnerships. You consistently maintain a positive attitude and a forward-thinking approach. Minimum Qualifications - BA, MS, or Ph.D. Degree in Engineering or Life Science discipline is preferred. - A minimum of 2 - 5 years of customer-facing, instrumentation sales, or related industry sales experience. - Must have the technical ability to learn our products, applications, and services. - Proven experience in cross-selling, and competence in various sales activities - lead generation, sales negotiation, and closing techniques. - Ability to influence decision-makers at all levels. - Must be proficient in using Microsoft Office, and familiar with CRM platforms. - Customer-focused: Fast, accurate response to customer questions and needs is critical; effectively communicate solution offerings and position RheoSense as a choice provider. - Accuracy and attention to detail: Ability to define problems, collect data, establish facts, and draw valid conclusions. - Multi-tasking: Able to manage and coordinate multiple projects and priorities; self-motivated to continuously accomplish goals. - Excellent communication skills: Ability to read and analyze common documents; respond to common inquiries or complaints from customers and effectively present information to team members and management. - Ability to handle and lift (up to 50 lbs.) heavy equipment for field demonstrations. - Ability to travel at any time, customer base. - A valid driver's license and acceptable motor vehicle record are required when duties require the use of a motor vehicle. Other Preferred Essentials - Viscometry or Rheometry background and experience are a strong plus! - Experience and ability to speak in public. Job Responsibilities and Expectations This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. - Be an enthusiastic promoter and representative of RheoSense products and services. - Reach established goals, including KPIs. - Manage customers in assigned territories so that their needs are identified and met with utmost priority. - Make sales presentations of products and services and demonstrate products as needed. - Accurately forecast, track, and report the monthly, quarterly, and annual revenue streams. - Identify new clients and/or markets that could benefit from the company’s products or services to maximize customer potential. - Diligently update and maintain CRM without error. Who We Are RheoSense is a global high-tech company based in Silicon Valley. Our innovative m-VROC™ & microVISC™ instruments feature patented Viscometer/Rheometer-on-a-Chip (VROC®) technology. Utilizing state-of-the-art MEMS and microfluidics breakthroughs that redefine the viscometry industry, our instruments offer the smallest sample volume per measurement coupled with exceptional ease of use and accuracy. We are the leader in the biotechnology, pharmaceutical, and emerging protein therapeutics industries. RheoSense instruments have been rigorously tested, approved, and adopted worldwide by Fortune Global 500 companies and leading research universities. What We Offer At RheoSense, you can have an excellent job that can grow into a great career. We offer: - Financial security through competitive compensation, incentives, and retirement plans. - Training and professional career development opportunities. - Health and welfare programs include medical, dental, vision, life, and wellness programs. - Paid Time Off (PTO) Program. - Paid parental Leave (Maternity and Paternity). - 401(k) retirement savings with company match, up to 4%. - Employee share ownership (ISO). - Collaborative, creative, inclusive, and fun team environment. RheoSense is an equal-opportunity employer and is committed to a diverse and inclusive workplace.

Position: Senior Field Service Engineer Location Option A: San Ramon, California (Corporate/On-Site) Location Option B: Massachusetts or Surrounding Area (Remote) Relocation Assistance: No Closing: Continuous Recruitment. We are accepting and reviewing all qualified applicants who meet the minimum requirements which are listed in this announcement for consideration on an ongoing basis. Application: A detailed cover letter and resume are required for the application screening process. Salary: $100,000 – $130,000 annually, adjusted based on candidate’s skills, experience, and geographic location. It is not typical for an individual to be hired at or near the top of the base range for this role. The Senior Field Service Engineer plays a critical role in delivering advanced technical support and strategic customer engagement across pre-sales and post-sales activities. This position leads complex installations, diagnostics, and service operations while mentoring junior engineers and contributing to continuous improvement initiatives. The ideal candidate brings deep technical expertise, strong customer-facing experience, and the ability to drive operational excellence in a dynamic, high-growth environment. This role also collaborates cross-functionally with the Research and Development (R&D) team to relay field insights and influence product innovation. The ideal candidate is a seasoned technical expert with strong customer-facing skills, capable of leading complex field service operations and collaborating cross-functionally with R&D to drive product excellence. Minimum Qualifications - Bachelor’s degree in engineering, life sciences, or a related technical field; advanced certifications or graduate coursework preferred. - 5+ years of experience in field service engineering, preferably in life sciences, biomedical, or instrumentation industries. - Proven expertise in troubleshooting, repairing, and calibrating complex technical systems and instruments. - Strong proficiency in Windows OS, networking, electronics, mechanical systems, and chemistry-related technologies. - Demonstrated leadership in customer-facing roles, with the ability to manage escalations and mentor junior staff. - Excellent analytical, organizational, and communication skills. - Ability to work independently in a fast-paced, remote environment and adapt to evolving priorities. - Valid driver’s license with a clean driving record. - Willingness to travel domestically 20%–40% overnight; ability to drive up to 4–5 hours and travel by air as needed. Preferred Qualifications - Master’s degree in engineering, life sciences, or a related technical discipline - 7+ years of field service experience in precision instrumentation or life science technologies - Prior experience supporting R&D teams or contributing to product development cycles - Familiarity with ISO standards, GMP compliance, and regulated environments - Experience with CRM platforms (e.g., HubSpot) - Strong project management skills and ability to lead cross-functional initiatives - Certifications in electronics, mechanical systems, or technical training programs (e.g., IPC, Six Sigma, Lean) Job Responsibilities and Expectations This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Operational attributes for this role include tasks of basic complexity that affect operational outcomes. - Lead and execute complex on-site installations, diagnostics, and repairs of precision instruments and systems, ensuring minimal disruption and maximum customer satisfaction. - Serve as a technical advisor to customers and internal teams, providing expert guidance on system performance, optimization, and troubleshooting. - Collaborate cross-functionally with the R&D team to share field feedback, support product development, and contribute to technical enhancements. - Deliver high-impact training and onboarding for customers and junior field engineers, promoting best practices and technical excellence. - Maintain rigorous documentation and compliance with internal policies, including service reports, inventory tracking, and quality standards. - Performs other duties as assigned. About US RheoSense is a global high-tech innovator headquartered in Silicon Valley, redefining the viscometry industry with our patented Viscometer/Rheometer-on-a-Chip (VROC®) technology. Our m-VROC™ and microVISC™ instruments leverage cutting-edge MEMS and microfluidics to deliver ultra-precise measurements with the smallest sample volumes—offering unmatched accuracy and ease of use. Trusted by Fortune Global 500 companies and leading research institutions, RheoSense leads the way in biotechnology, pharmaceuticals, and emerging protein therapeutics. Our culture thrives on intellectual curiosity, cognitive diversity, and authenticity. We challenge convention and pursue the impossible—because our people aren’t just witnessing innovation, they’re driving it. RheoSense is an equal-opportunity employer and is committed to a diverse and inclusive workplace.