Rhapsody

• Identify Net New leads and develop opportunities within the Healthcare IT vendor space • Manage and strategically grow assigned accounts by developing and executing account plans that drive expansion and cross-sell opportunities • Cultivate and maintain C-level relationships with prospects through a consultative, trusted adviser approach to drive new business opportunities • Achieve sales targets through disciplined pipeline and forecast management • Use key business insights to elevate customer priorities and learnings • Act as the opportunity owner by managing the virtual selling team and all necessary resources to maximize business opportunity • Maintain current knowledge of healthcare IT industry technology and business trends • Execute and apply sales process fundamentals including needs/pains analysis, solution building, product presentation, proposal development and refinement • Build, maintain and apply knowledge of the competitive environment • Conduct consistent outreach to prospects • Document all prospect-related activities leveraging our CRM system (Salesforce) • Embeds AI into repeatable, systemized workflows (e.g., reporting, analysis, planning), using it by default to improve efficiency, consistency, and decision-making. • Develops reusable prompts, templates, and simple automations that combine AI with internal data to drive ongoing productivity gains across multiple workstreams.

• Serve as technical and project management lead for assigned Professional Services projects • Lead integration strategy architecture, design, and implementation across complex client environments • Develop, test, and implement application integrations in alignment with defined scope and client requirements • Manage project scope, timeline, and client communication with minimal supervision • Identify and mitigate technical risks and delivery issues proactively • Ensure smooth transition to support at project completion • Serve as a technical resource for support, sales, marketing, training, and product management teams on an as-assigned basis • Act as liaison between the sales accounts team and product end-users, ensuring awareness of opportunities, risks, and overall customer satisfaction • Participate in product QA testing and feedback cycles to support continuous product improvement • Contribute to Professional Services Continuous Improvement initiatives as requested • Participate in formal education program curriculum development, content creation, training delivery, and certification evaluations as needed • Demonstrate advanced and consistent use of AI tools to improve personal delivery efficiency, including integration design, technical documentation, risk identification, and client communications • Actively share AI best practices, workflows, and lessons learned with peers and junior staff • Identify opportunities where AI-assisted approaches can improve integration design, testing, or implementation workflows and bring recommendations to PS leadership • Contribute proven AI-driven efficiency improvements to the PS knowledge base

• Pipeline Partnership & Sales Alignment: Partner with Sales and BDR leaders to translate GTM priorities into structured field-ready activation plans that drive awareness, meetings, and qualified pipeline. • Field Events & Webinar Leadership: Lead planning and execution for field events and webinars, ensuring high-quality delivery, strong attendance, and meaningful engagement with target accounts. • GTM Activation & Launch Support: Bring launches and integrated campaigns to life in the field by coordinating rollout, tailoring messaging, and ensuring cross-functional alignment. • Program Management & Execution Excellence: Deliver programs on time and on budget while maintaining high standards for organization, communication, and stakeholder alignment. • Performance Tracking & Optimization: Track and report on field marketing performance, including pipeline contribution and sales engagement.