Resourceful Talent Group

• Build and maintain a full stack web application using React • Develop and integrate REST APIs, webhooks, and third party services such as Stripe • Design and manage PostgreSQL databases • Implement secure authentication and authorization systems • Ensure high performance for live, transaction based applications • Sync data seamlessly between web and mobile platforms • Maintain strong security practices around financial and sensitive user data • Collaborate in a startup environment with a small, fast moving team

• Serve as the primary contact for customer accounts, building relationships and supporting client needs. • Conduct outbound outreach to existing and potential customers to maintain engagement and identify sales opportunities. • Handle inbound inquiries including order status, pricing requests, product questions, and general support. • Process orders, provide tracking information, and assist customers using internal systems. • Use tools such as Salesforce, Zendesk, and internal systems to manage customer interactions and support tickets. • Balance account management, customer support, and sales outreach while working toward performance goals.

• Serve as the primary contact for customer accounts, building relationships and supporting client needs. • Conduct outbound outreach to existing and potential customers to maintain engagement and identify sales opportunities. • Handle inbound inquiries including order status, pricing requests, product questions, and general support. • Process orders, provide tracking information, and assist customers using internal systems. • Use tools such as Salesforce, Zendesk, and internal systems to manage customer interactions and support tickets. • Balance account management, customer support, and sales outreach while working toward performance goals.

• Design, build, and maintain automated testing frameworks • Develop and execute unit, integration, regression, and end-to-end automated test suites • Create and maintain automated tests for complex workflows • Integrate and manage automated testing within CI/CD pipelines • Conduct performance, scalability, and load testing • Identify, document, and track bugs and system weaknesses

• Design, build, and maintain automated testing frameworks across web applications, APIs, backend services, and integrations. • Develop and execute unit, integration, regression, and end-to-end automated test suites to ensure system reliability and stability. • Create and maintain automated tests for complex workflows, edge cases, and data/state transitions across services. • Integrate and manage automated testing within CI/CD pipelines using tools such as GitHub Actions, GitLab CI, or Jenkins. • Conduct performance, scalability, and load testing across core services and infrastructure. • Identify, document, and track bugs and system weaknesses, partnering with engineering teams to improve QA processes, automation coverage, and testing standards.

• Collaborate with hiring managers to understand hiring needs and help shape job descriptions • Source potential candidates through job boards, social media, and referrals • Conduct initial conversations to assess skills, communication, and overall fit • Coordinate interviews, scheduling, and follow-ups • Build and maintain a strong pipeline of talent for current and future roles • Ensure a professional and positive candidate experience throughout the hiring process

• Collaborate with hiring managers to understand hiring needs and help shape job descriptions • Source potential candidates through job boards, social media, and referrals • Conduct initial conversations to assess skills, communication, and overall fit • Coordinate interviews, scheduling, and follow-ups • Build and maintain a strong pipeline of talent for current and future roles • Ensure a professional and positive candidate experience throughout the hiring process

• Upload and manage product listings on Shopify (titles, descriptions, SKUs, variants, images, categories) • Format and crop product images to match website standards • Process daily online orders and prepare them for shipping • Work with ShippingEasy or similar shipping platforms • Enter and maintain product, order, and inventory data in SAP Business One • Support basic administrative and customer service tasks as needed