Reply S.p.A.

Job Description: Role: Content Designer Location: London/Hybrid Clearances: Internal Background Check (DBS) / Eligible for Security Clearance   About Us:  Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact. Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors. Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact. About You: You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach, you’re comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. Requirements - You’re experienced at designing content that meets user needs and makes complex concepts, processes and language easy to understand and use. - You’re able to work collaboratively with user-centred design colleagues and stakeholders through the agile service design phases from discovery to live. - You’re able to participate in user research activities and use both qualitative and quantitative  research evidence to inform the design of content and user journeys. - You contribute to prototype development and take part in user testing to improve content interactions. - You’re experienced at working with and guiding senior stakeholders to produce user-centred content and can influence decision-making with a strong evidence base of user needs. - You ensure content meets statutory or legal requirements, while remaining accessible and usable to the broadest audiences. - You’re able to support and coach teams and stakeholders in the use of user-centred design and agile methodologies. - You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services, keeping up to date with best practice for inclusive design and how we can support universal access. - You're able to contribute to our clients’ design systems, setting standards for content design. - You have a detailed understanding and experience of working to the Government Service Standard and the role of content designers within this. Communications and productivity - You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels. - You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints. - You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users. - You’re keen to support the development of Solirius’ internal culture, tools, processes and growth opportunities. Company development - You’re able to support the development of the Design practice and contribute to the Content Design community of practice. - You will be able to contribute to the development of thought leadership content and development of the content calendar to support Solirius marketing activities. - You will be able to contribute to client proposals and presentations that will help Solirius win new projects. Candidates should be open to working in different locations for different clients. Although most of our work is remote, candidates should be happy to meet frequently in our London office and travel as client needs dictate. What We Offer: - Competitive Salary - Bonus Scheme - Private Healthcare Insurance - 25 Days Annual Leave + Bank Holidays - Up to 10 days allocated for development training per year - Enhanced Parental Leave - Paid Fertility Leave (5 Days) - Statutory & Contributory Pension - EAP with Help@Hand - Gym Membership Benefits - Cycle to Work and Electric Vehicle schemes - Flexible Working - Annual Away Days/Company Socials Diversity and Inclusion As an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encourages and respects all individuals, where all processes are based on merit, competence and business needs. Encouraging high social mobility is really important to us. We foster an inclusive culture by welcoming different perspectives, enabling equitable opportunities and promoting open dialogue. This commitment is reflected in initiatives such as our gender diversity group and our focus on mental health and wellbeing. Whatever stage you are at, you will find an environment where you can thrive. Should you require further assistance or require any reasonable adjustments to be put in place to better support your application process, please do not hesitate to raise this with us.