Rapido Solutions Group

Role Description At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent. From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry. We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth. Location: León, Guanajuato Schedules: - Friday to Sunday 17:00-05:00 - Monday to Wednesday 06:00-15:00 - Wednesday to Friday 06:00-15:00 English Level: B2 Intermediate Salary: $13,000 MXN / month gross About the position What You’ll Do: - Monitor active shipments, ensuring real-time tracking updates are accurate and visible in the system. - Serve as the main point of contact for customers, carriers, and partners during afterhours support. - Respond promptly to inquiries via phone, email, or chat, providing clear and professional communication. - Troubleshoot transportation, tracking, or delivery issues and provide timely solutions. - Escalate urgent or complex cases to the appropriate team when necessary. - Document all interactions and ensure accurate follow-up for the next business day. - Maintain service-level agreements (SLAs) and communicate delays or exceptions proactively. - Collaborate with carriers to ensure on-time delivery and proactive resolution of disruptions. - Support special projects or emergency situations as needed. Qualifications - 6 months of experience in customer service, logistics, transportation, or related fields (afterhours or dispatch preferred). - Strong English and Spanish communication skills (verbal and written). - Excellent problem-solving and critical-thinking abilities. - Ability to work independently and stay calm under pressure. - Proficiency in tracking tools, CRM systems, and Microsoft Office / Google Workspace. - Reliable internet and phone connection if working remotely. Requirements - Customer-focused: Delivers exceptional service with empathy and clarity. - Detail-oriented: Ensures accuracy in tracking and documentation. - Proactive: Anticipates potential issues and takes action quickly. - Reliable: Dependable during afterhours coverage, ensuring operational continuity. - Team player: Communicates effectively with internal teams during handoffs. Benefits - Opportunity to grow within a dynamic and fast-paced logistics environment. - Multicultural and bilingual team. - Competitive salary and performance-based growth. - Career development and ongoing training. - Savings fund: 4% net - Grocery vouchers: $1,000 MXN - Attendance bonus: $500 MXN - Insurance Benefits: - Major and minor medical insurance - Life insurance - Dental insurance - Vision insurance - Funeral expense coverage

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry. We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth. Scrum Master 📍 Location: Remote 🕒 Schedule: Monday to Friday 07:00-16:00🌐 English Level: Advanced / Fluent 💼 Position: Scrum Master (EOR) About the Role The Scrum Master is a servant-leader and Agile coach responsible for guiding delivery teams to peak performance. This role goes beyond running ceremonies — it’s about embedding Agile values, removing impediments, and ensuring every sprint delivers real value. You will bring structure without rigidity and momentum without chaos. What You’ll Do Facilitate Scrum Events - Lead all Scrum ceremonies: Sprint Planning, Daily Scrum, Sprint Review, and Retrospective - Ensure meetings are productive, focused, and time-boxed Remove Impediments - Identify and resolve blockers impacting team performance - Escalate issues and collaborate with stakeholders when needed Promote Agile Practices - Coach teams and stakeholders on Agile principles and Scrum frameworks - Ensure teams follow best practices with purpose (not just process) Support the Product Owner - Assist with backlog refinement and prioritization - Ensure stories are clear, defined, and ready for sprint execution Improve Team Performance - Track metrics such as velocity, Sprint Goal success, and quality - Drive continuous improvement through retrospectives and feedback Foster Collaboration - Promote transparency, communication, and team alignment - Protect the team from distractions and scope creep - Build a culture of trust, accountability, and psychological safety What We’re Looking For - 5+ years of experience as a Scrum Master - Experience supporting multiple teams simultaneously - Certified Scrum Master (CSM) preferred - Strong knowledge of Agile and Scrum frameworks - Excellent facilitation and leadership skills - Strong problem-solving and conflict resolution abilities - Experience working with Product Owners and backlog management - Comfortable analyzing team metrics (velocity, quality, delivery) - Strong communication skills (technical and non-technical audiences) - Passion for coaching, mentoring, and team growth Compensation & Benefits Effective after 3 months of employment Benefits and Allowances - Savings fund: 8% net - Work-from-home allowance: $500 MXN - Grocery vouchers: $1,000 MXN - Attendance bonus: $500 MXN Insurance Benefits - Major and minor medical insurance - Life insurance - Dental insurance - Vision insurance - Funeral expense coverage Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, será la Responsable y por ende, quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba, utiliza, almacena o transfiere sus datos personales, con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante, para la ejecución de ejercicios, pruebas y actividades de evaluación en general, envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección, resguardo de la información de los candidatos para oportunidades laborales futuras, registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección, asimismo, una vez que el candidato pasa a ser empleado, para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group, se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados, se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico privacy@rapidosolutionsgroup.com.