Raintree Systems, Inc

Client Relationship Manager (RCM) Remote U.S. (designated states) This position may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, VA. Department: RCM The Client Relationship Manager role includes managing customer satisfaction for the RCM Division customer base. This position encompasses all aspects of customer contact and facilitates relations between the customer and the company. They serve as the point of contact for clients, ensure client retention and satisfaction and help manage customer expectations. Duties and Responsibilities: - Responsibilities include the exercise of financial discretion and financial independent judgment with respect to matters of financial significance, the exercise of discretion and independent judgment involves the comparison and the evaluation of possible courses of conduct, and acting or making a decision after the various possibilities have been considered and to the level of importance or consequence of the work. - Customer contact in handling a question or problem, keep the customer updated with timely and frequent information about progress towards resolving the issue. - Facilitate a resolution by bringing together the appropriate staff members. Implement a procedure that ensures the problem does not occur again. - Continue to maintain assigned clients, by providing the best possible service - First line support on the phone, answering 90% of all inbound customer support calls. - Visit customers that would benefit / appreciate a site visit (with the aim of improving customer relations, service, and improving the image of the company to customers. - Build customer trust by following through with promises, and presenting the company in a positive light. - Look at and assist the customer journey through the company, from start to finish. - Suggest and implement changes that will positively affect the customer and improve the relationship we have with them - Attend Transition calls (all) - Attend Kick off calls (some) - Work with the Department Supervisor to deal with complaints, and find solutions for customers’ problems. - Be available to assist CSA’s in customer relations issues and in contacting customers – Help manage customer expectations. - Attend training seminars, workshops, and conferences with the aim of improving customer relations, service, and improve image of the company to customers Identify sales opportunities for current and potential clients, and sell the product or service, or forward the information to a sales representative. - Weekly call campaigns to contact customers - minimum 2 scheduled times per week - Act as the main point of contact for clients and ensure retention and satisfaction in order to build long lasting relationships. - Act as primary contact for clients when handling issues or problems and facilitate a resolution by bringing together the appropriate staff members. - Quickly contact and establish relationships with new contacts when there is existing client turnover. - Help manage the end of relationship process when existing clients notify Raintree, they’re terminating their agreement. Be prepared to address any client satisfaction problem identified. Position Proficiencies and Requirements - College BA or BS, Masters; Other certifications and/or related experience or equivalent combination of education and experience. - Proven work experience in client relationship management with at least 5 years and /or training; or equivalent combination of education and experience, preferred in healthcare. Excellent client-facing and internal communication skills - Excellent written and verbal communication skills - Solid organizational skills, including attention to detail and multitasking - Skilled in using computer applications for payment posting and an understanding of A/R follow up - Team player being supportive of Department and Company goals, policies, and HIPAA compliance Competencies to Drive Success - Well-developed verbal, listening and phone communication skills - Good written communication skills with the ability to write routine correspondence - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Ability to define problems, collect data, establish facts, and identify trends. - Ability to exercise good judgment and escalate issues appropriately - Strong organizational skills and ability to execute manual detailed tasks. - Strong customer service focus and commitment. - Ability to establish and maintain effective working relationships within the team. - Ability to work well with diverse personalities. - Tactful, mature and flexible. - Ability to work remotely. Strong video conferencing etiquette. Our Perks - Remote Work/Work From Home - Paid Time Off/11 Paid Holidays/Year-End Holiday Break - Health, Dental, Vision, HSA/FSA - 401K with Company Match - Disability & Life Insurance - Employee Assistance Program - Paid Parental Leave About Raintree Systems​ Raintree is the preeminent provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry. Founded in 1983 and headquartered in Chandler, AZ, Raintree serves enterprise and mid-sized organizations across physical therapy, occupational therapy, speech-language pathology, and ABA specialties. Our award-winning, all-in-one platform empowers therapy professionals to deliver superior patient care through innovative clinical documentation, automated billing, and actionable business intelligence. With over 2,500 implementations and a commitment to "Software-as-a-Relationship," we are a mission-driven team dedicated to transforming healthcare technology and improving outcomes for everyone. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Client Relationship Manager Remote U.S. (designated states) This position may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, VA. Department: RCM The Client Relationship Manager role includes managing customer satisfaction for the RCM Division customer base. This position encompasses all aspects of customer contact and facilitates relations between the customer and the company. They serve as the point of contact for clients, ensure client retention and satisfaction and help manage customer expectations. Duties and Responsibilities: - Responsibilities include the exercise of financial discretion and financial independent judgment with respect to matters of financial significance, the exercise of discretion and independent judgment involves the comparison and the evaluation of possible courses of conduct, and acting or making a decision after the various possibilities have been considered and to the level of importance or consequence of the work. - Customer contact in handling a question or problem, keep the customer updated with timely and frequent information about progress towards resolving the issue. - Facilitate a resolution by bringing together the appropriate staff members. Implement a procedure that ensures the problem does not occur again. - Continue to maintain assigned clients, by providing the best possible service - First line support on the phone, answering 90% of all inbound customer support calls. - Visit customers that would benefit / appreciate a site visit (with the aim of improving customer relations, service, and improving the image of the company to customers. - Build customer trust by following through with promises, and presenting the company in a positive light. - Look at and assist the customer journey through the company, from start to finish. - Suggest and implement changes that will positively affect the customer and improve the relationship we have with them - Attend Transition calls (all) - Attend Kick off calls (some) - Work with the Department Supervisor to deal with complaints, and find solutions for customers’ problems. - Be available to assist CSA’s in customer relations issues and in contacting customers – Help manage customer expectations. - Attend training seminars, workshops, and conferences with the aim of improving customer relations, service, and improve image of the company to customers Identify sales opportunities for current and potential clients, and sell the product or service, or forward the information to a sales representative. - Weekly call campaigns to contact customers - minimum 2 scheduled times per week - Act as the main point of contact for clients and ensure retention and satisfaction in order to build long lasting relationships. - Act as primary contact for clients when handling issues or problems and facilitate a resolution by bringing together the appropriate staff members. - Quickly contact and establish relationships with new contacts when there is existing client turnover. - Help manage the end of relationship process when existing clients notify Raintree, they’re terminating their agreement. Be prepared to address any client satisfaction problem identified. Position Proficiencies and Requirements - College BA or BS, Masters; Other certifications and/or related experience or equivalent combination of education and experience. - Proven work experience in client relationship management with at least 5 years and /or training; or equivalent combination of education and experience, preferred in healthcare. Excellent client-facing and internal communication skills - Excellent written and verbal communication skills - Solid organizational skills, including attention to detail and multitasking - Skilled in using computer applications for payment posting and an understanding of A/R follow up - Team player being supportive of Department and Company goals, policies, and HIPAA compliance Competencies to Drive Success - Well-developed verbal, listening and phone communication skills - Good written communication skills with the ability to write routine correspondence - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Ability to define problems, collect data, establish facts, and identify trends. - Ability to exercise good judgment and escalate issues appropriately - Strong organizational skills and ability to execute manual detailed tasks. - Strong customer service focus and commitment. - Ability to establish and maintain effective working relationships within the team. - Ability to work well with diverse personalities. - Tactful, mature and flexible. - Ability to work remotely. Strong video conferencing etiquette. Our Perks - Remote Work/Work From Home - Paid Time Off/11 Paid Holidays/Year-End Holiday Break - Health, Dental, Vision, HSA/FSA - 401K with Company Match - Disability & Life Insurance - Employee Assistance Program - Paid Parental Leave About Raintree Systems​ Raintree is the preeminent provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry. Founded in 1983 and headquartered in Chandler, AZ, Raintree serves enterprise and mid-sized organizations across physical therapy, occupational therapy, speech-language pathology, and ABA specialties. Our award-winning, all-in-one platform empowers therapy professionals to deliver superior patient care through innovative clinical documentation, automated billing, and actionable business intelligence. With over 2,500 implementations and a commitment to "Software-as-a-Relationship," we are a mission-driven team dedicated to transforming healthcare technology and improving outcomes for everyone. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sales Enablement/GTM Manager Remote U.S. (designated states) This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, CT, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX. Department: Sales About the Role We are seeking a dynamic and results-driven Sales Enablement/GTM Manager. This role will be instrumental in driving the success of our product launches and market strategies by equipping our sales teams with the tools, training, and insights they need to excel. The ideal candidate will have a passion for collaboration, data-driven decision-making, and empowering teams to achieve revenue and performance goals. KEY RESPONSIBILITIES Sales Enablement - Collaborate with sales leadership to identify needs and create tailored enablement programs to support product launches and ongoing initiatives. - Work cross-functionally with marketing and rev ops to develop and manage a repository of sales tools, including training materials, product sheets, competitive intelligence, demo scripts, pitch decks and proposals. - Coordinate and deliver sales training sessions and administer sales certification programs to ensure the team understands product features, value propositions, and competitive positioning. - Partner with marketing to ensure alignment on messaging, lead generation strategies, and sales campaign support. Performance Optimization - Define and track key performance indicators (KPIs) for sales and GTM success, such as sales process and productivity, deal velocity, win rates, and revenue impact. - Partner with sales leadership to conduct quarterly performance reviews, analyzing sales data to identify trends, gaps, and areas for improvement. - Work with revenue operations to optimize CRM tools and processes that enhance sales effectiveness and streamline workflows. - Lead post-launch assessments, gathering feedback from sales teams to refine GTM strategies and future enablement initiatives. GTM Program Management - Drive cross-functional alignment between sales, marketing, product, and customer success teams to ensure seamless execution of GTM strategies. - Develop detailed project plans, timelines, and milestones for product launches, keeping stakeholders informed of progress and risks. - Manage the end-to-end lifecycle of GTM initiatives and incentives, from planning and execution to measurement and optimization. - Facilitate regular meetings and communication channels to ensure alignment across teams and resolve any roadblocks. Customer-Centric Approach - Stay informed about customer needs, market trends, and competitor movements to provide actionable insights to sales teams. - Incorporate customer feedback into sales strategies, tools, and messaging to enhance relevance and effectiveness. - Collaborate with customer success teams to understand post-sale challenges and opportunities, driving continuous improvement. Budget and Resource Management - Allocate resources effectively to ensure high-impact enablement and performance programs. - Manage budgets for sales enablement tools, training programs, sales meetings, and GTM initiatives, optimizing for cost-effectiveness and ROI. QUALIFICATIONS - Bachelor’s degree in Business, Marketing, or related field (MBA preferred). - 5+ years of experience in sales enablement, GTM strategy, program management, or a related role. - Proven ability to create and execute successful sales enablement programs that drive measurable results. - Strong analytical skills with experience in using data to inform decisions and improve performance. - Excellent communication and presentation skills, with the ability to influence and inspire cross-functional teams. - Proficiency in CRM tools (e.g., Salesforce), sales enablement platforms (e.g., Highspot, Seismic), and project management software (e.g., Asana, Jira). WHAT WE OFFER - A collaborative and innovative environment where your contributions directly impact company success. - Opportunities for professional growth and development. - Competitive salary, benefits, and performance-based incentives. If you are passionate about empowering sales teams, optimizing performance, and driving successful product launches, we encourage you to apply and join our mission to deliver exceptional value to our customers. Our Perks Remote Work/Work From Home Paid Time Off/11 Paid Holidays/Year-End Holiday Break Health, Dental, Vision, HSA/FSA, 401K with Company Match Disability & Life Insurance Employee Assistance Program Paid Parental Leave About Raintree Systems​ Raintree is the preeminent provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry. Founded in 1983 and headquartered in Chandler, AZ, Raintree serves enterprise and mid-sized organizations across physical therapy, occupational therapy, speech-language pathology, and ABA specialties. Our award-winning, all-in-one platform empowers therapy professionals to deliver superior patient care through innovative clinical documentation, automated billing, and actionable business intelligence. With over 2,500 implementations and a commitment to "Software-as-a-Relationship," we are a mission-driven team dedicated to transforming healthcare technology and improving outcomes for everyone. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Associate Product Support Representative - Tier 1 (Patient/Front Office Domain) Location: Greater Phoenix, AZ Department: Customer Support At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people, and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary. An Associate Product Support Representative plays a critical role in the overall client experience. This person is often the face of the company for users experiencing issues or questions with Raintree software. Great support is about earning trust through urgency, consistency, follow-through, and the delivery of high-quality answers. Responsibilities of the role focus on responsiveness, troubleshooting, problem-solving, case management, and client service/communication. They will work closely with clients and other support team members to efficiently identify and solve basic issues. The ideal candidate is skilled at troubleshooting/problem-solving, has a curiosity to learn, and can juggle multiple priorities while putting the client’s needs first. Role responsibilities include but are not limited to the following: Duties and Responsibilities - Provide support, technical solutions, and basic how-to guidance to clients on Raintree’s EMR platforms - Focus your efforts on quickly developing your knowledge and skills in 1 of 3 core domains (Practice Management, Clinical or Billing/RCM) - Provide exceptional customer service – always remain positive and respectful, taking a phone-first approach. - Demonstrate top-notch communication skills through empathy and active listening. Use these skills to help gather relevant information and validate to remove ambiguity. - Demonstrate exceptional troubleshooting skills to isolate the cause of basic issues and steps to recreate the problem. - Expedite Problem-solving by leveraging all tools at your disposal (KB, documentation, screen sharing, test systems, etc.) - Leverage critical thinking skills to aid with prioritization, independent decision making, and problem deconstruction abilities. - Effectively Manage your cases - Document, Document, Document. Set specific follow-up dates/times w/ the client and meet those commitments. Do what is right, and don’t let your cases get stale. - Leverage priority and aging to guide follow-ups and when issues should be escalated. - Identify client needs quickly and successfully implement solutions - Close the required minimum number of client cases and follow-up on escalated issues - Perform new Raintree software upgrades and related tasks as needed - Provide timely updates to management on all high priority, high impact issues - Identify common challenges and proactively inform ways to improve our product/processes - Contribute to Raintree’s knowledge base content, documentation, and training materials - Link knowledge articles used to resolve issues to all relevant cases - Ensure compliance with company policies, maintaining data security and confidentiality. - Client first - own it and figure it out internally. Avoid transferring customers, calls or cases. - Beyond great service, your job is to be a top notch Raintree troubleshooter/problem solver. Position Proficiencies and Requirements - Bachelor’s degree or relevant experience - At least 2 years of software application support experience in a SaaS environment - High technical aptitude - Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment - Medical Practice / Patient Front Office experience preferred - Previous SaaS or Healthcare IT company experience preferred - Working knowledge of EMR/EHR medical software applications is a plus - Must be able to work on a Pacific Time Zone schedule (8am-5pm PT preferred) - This position will require a HIPAA compliant environment. A controlled and dedicated workspace will be necessary to be successful. Our Perks Remote Work/Work From Home Paid Time Off/11 Paid Holidays/Year-End Holiday Break Health, Dental, Vision, HSA/FSA 401K with Company Match Disability & Life Insurance Employee Assistance Program Paid Parental Leave About Raintree Systems​ Raintree is the preeminent provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry. Founded in 1983 and headquartered in Chandler, AZ, Raintree serves enterprise and mid-sized organizations across physical therapy, occupational therapy, speech-language pathology, and ABA specialties. Our award-winning, all-in-one platform empowers therapy professionals to deliver superior patient care through innovative clinical documentation, automated billing, and actionable business intelligence. With over 2,500 implementations and a commitment to "Software-as-a-Relationship," we are a mission-driven team dedicated to transforming healthcare technology and improving outcomes for everyone. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Assistant Controller (CPA) Remote U.S. (designated states) Department: Finance Reports to: Corporate Controller This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, VA. At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people, and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary. We are currently seeking an exceptional Assistant Controller to join our Finance leadership team. Reporting to the Corporate Controller, this individual will be responsible for managing the daily operations of the finance department for our fast-growing, PE-backed software company. This role is designed for a lead-by-example professional who possesses the technical sophistication to manage the financial audit and the operational willingness to support the team’s foundational work as we scale our department. As a lead-by-example working manager, you will ensure our financial records are flawless, our reporting is efficient, and our annual audits are seamless. During your first year, you will serve as a key functional stakeholder in our digital transformation, helping to implement our new ERP, billing, and AP software systems to support our rapid expansion. You will be a working manager, providing both strategic oversight and direct execution to ensure our department's success. Duties and Responsibilities: Financial Operations - Close Management: Lead the end-to-end month-end close process, serving as the primary project lead to ensure a timely and accurate ledger. You will be responsible for maintaining the close calendar, monitoring progress against key milestones, and providing transparent status updates to the Controller. Your goal is to compress the close cycle while ensuring all key deliverables —including departmental P&Ls and variance analyses— are ready for executive review. - Accounting Support: While this is a leadership role, you will be expected to support the team by performing select reconciliations, preparing complex journal entries, and assisting with data entry as needed. As the manager, you will set the standard for documentation, ensuring all reconciliations meet rigorous criteria for completeness and accuracy. You don't just review the work; you define what "audit-ready" looks like through hands-on leadership and a "roll-up-your-sleeves" mentality. - Treasury & AP: Oversee daily cash positioning and the Accounts Payable function, balancing vendor relationships with strategic liquidity management. Audit & Reporting: - Audit Liaison: Serve as a key internal lead for the external auditors, ensuring all PBC (Provided by Client) requests and supporting schedules are delivered with high integrity. - Financial Reporting: Collaborate with the external audit firm to draft annual financial statements, ensuring all footnote disclosures are accurate and GAAP-compliant. - GAAP: Serve as the internal lead for GAAP inquiries. You will research and document accounting treatments for complex areas—such as revenue recognition and capitalization—to ensure our financial reporting remains accurate and compliant as the business evolves. Systems Transformation (Year 1 Focus): - Functional Stakeholder: Act as a key contributor in the implementation of a new ERP, Billing System, and AP platforms. - Process Design: Leverage your hands-on work with the current ledger to help map and configure the new tech stack for maximum efficiency and ASC 606 compliance. Professional Credentials - CPA required. - Bachelor’s degree in Accounting or Finance Experience & Background - Experience: 6–10 years of progressive accounting experience, ideally starting in Public Accounting (Big 4 or Mid-Tier). Experience in the Software/SaaS industry is preferred - Operational Willingness: You are a seasoned professional who understands that in a fast growing company, no task is too small if it ensures a clean close. You are comfortable navigating an ERP and entering data when the situation requires it. - PE Environment: You are comfortable with high-velocity reporting and managing through change. Competencies to Drive Success: Technical Skills - Deep expertise in U.S. GAAP (specifically ASC 606). - Advanced Excel skills; high comfort level learning and "power-using" new accounting software. - Experience with SaaS billing engines (e.g., Rillet, Sage Intacct, NetSuite) and automated collection/AP tools (Ramp, Bill.com, Stampli, Tipalti). The "Soft" Skills - Resilience: You thrive in the "building phase" where processes aren't yet perfect. - Detail-Obsessed: You catch the outlier in the spreadsheet that everyone else missed. - Communicator: You can translate complex accounting treatments into plain English for non-finance stakeholders. Our Perks Remote Work/Work From Home Paid Time Off/11 Paid Holidays/Year-End Holiday Break Health, Dental, Vision, HSA/FSA, 401K with Company Match Disability & Life Insurance Employee Assistance Program Paid Parental Leave About Raintree Systems​ Raintree is the preeminent provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry. Founded in 1983 and headquartered in Chandler, AZ, Raintree serves enterprise and mid-sized organizations across physical therapy, occupational therapy, speech-language pathology, and ABA specialties. Our award-winning, all-in-one platform empowers therapy professionals to deliver superior patient care through innovative clinical documentation, automated billing, and actionable business intelligence. With over 2,500 implementations and a commitment to "Software-as-a-Relationship," we are a mission-driven team dedicated to transforming healthcare technology and improving outcomes for everyone. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Associate Product Support Representative - Tier 1 (Patient/Front Office Domain) Location: Greater Phoenix, AZ Department: Customer Support At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people, and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary. An Associate Product Support Representative plays a critical role in the overall client experience. This person is often the face of the company for users experiencing issues or questions with Raintree software. Great support is about earning trust through urgency, consistency, follow-through, and the delivery of high-quality answers. Responsibilities of the role focus on responsiveness, troubleshooting, problem-solving, case management, and client service/communication. They will work closely with clients and other support team members to efficiently identify and solve basic issues. The ideal candidate is skilled at troubleshooting/problem-solving, has a curiosity to learn, and can juggle multiple priorities while putting the client’s needs first. Role responsibilities include but are not limited to the following: Duties and Responsibilities - Provide support, technical solutions, and basic how-to guidance to clients on Raintree’s EMR platforms - Focus your efforts on quickly developing your knowledge and skills in 1 of 3 core domains (Practice Management, Clinical or Billing/RCM) - Provide exceptional customer service – always remain positive and respectful, taking a phone-first approach. - Demonstrate top-notch communication skills through empathy and active listening. Use these skills to help gather relevant information and validate to remove ambiguity. - Demonstrate exceptional troubleshooting skills to isolate the cause of basic issues and steps to recreate the problem. - Expedite Problem-solving by leveraging all tools at your disposal (KB, documentation, screen sharing, test systems, etc.) - Leverage critical thinking skills to aid with prioritization, independent decision making, and problem deconstruction abilities. - Effectively Manage your cases - Document, Document, Document. Set specific follow-up dates/times w/ the client and meet those commitments. Do what is right, and don’t let your cases get stale. - Leverage priority and aging to guide follow-ups and when issues should be escalated. - Identify client needs quickly and successfully implement solutions - Close the required minimum number of client cases and follow-up on escalated issues - Perform new Raintree software upgrades and related tasks as needed - Provide timely updates to management on all high priority, high impact issues - Identify common challenges and proactively inform ways to improve our product/processes - Contribute to Raintree’s knowledge base content, documentation, and training materials - Link knowledge articles used to resolve issues to all relevant cases - Ensure compliance with company policies, maintaining data security and confidentiality. - Client first - own it and figure it out internally. Avoid transferring customers, calls or cases. - Beyond great service, your job is to be a top notch Raintree troubleshooter/problem solver. Position Proficiencies and Requirements - Bachelor’s degree or relevant experience - At least 2 years of software application support experience in a SaaS environment - High technical aptitude - Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment - Medical Practice / Patient Front Office experience preferred - Previous SaaS or Healthcare IT company experience preferred - Working knowledge of EMR/EHR medical software applications is a plus - Must be able to work on a Pacific Time Zone schedule (8am-5pm PT preferred) - This position will require a HIPAA compliant environment. A controlled and dedicated workspace will be necessary to be successful. Our Perks Remote Work/Work From Home Paid Time Off/11 Paid Holidays/Year-End Holiday Break Health, Dental, Vision, HSA/FSA 401K with Company Match Disability & Life Insurance Employee Assistance Program Paid Parental Leave About Raintree Systems​ Raintree is the preeminent provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry. Founded in 1983 and headquartered in Chandler, AZ, Raintree serves enterprise and mid-sized organizations across physical therapy, occupational therapy, speech-language pathology, and ABA specialties. Our award-winning, all-in-one platform empowers therapy professionals to deliver superior patient care through innovative clinical documentation, automated billing, and actionable business intelligence. With over 2,500 implementations and a commitment to "Software-as-a-Relationship," we are a mission-driven team dedicated to transforming healthcare technology and improving outcomes for everyone. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Contract Technical Writer *No Recruiting Agencies Please* Location: US (designated states) Department: Center of Learning Excellence Reports to: Manager, Product Learning This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, CT, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX. At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people, and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary. Raintree is currently seeking a high-velocity Contract Technical Writer with deep clinical and / or RCM knowledge to join our documentation team for a 6-month contract, with possibility for extension. In this role, you will bridge the gap between complex therapy workflows and cutting edge client-facing software documentation. This is not a traditional "blank page" writing role; you will leverage specialized AI agents in conjunction with technical requirements and your healthcare expertise to produce informative, accurate, user-centric content. Your mission is to ensure our clients have the "source of truth" they need for success across both our classic platform and our new AI-powered products and features as we collectively work to build our industry’s first “invisible EMR”. Reporting to the Manager, Product Learning, this individual will be responsible for: - AI-Augmented Content Creation: Utilize custom AI Assistants to generate and iterate on first-draft documentation for modules and features based on technical specifications. - Subject Matter Expertise: Apply professional healthcare experience to ensure all documentation is accurate, compliant, and useful for therapy practices. - Knowledge Base Management: Author, format, and publish articles directly into our new WYSIWYG Knowledge Management System (KMS). - Agile Collaboration: Partner closely with Product Managers to validate complex clinical logic and "hunt down" details to fill gaps in legacy documentation. - Backlog Execution: Maintain a consistent sprint velocity to resolve high-priority documentation gaps and reduce documentation backlog by 70%+. - Style and Quality Stewardship: Contribute to the evolution of the Raintree Knowledge Style Guide and formatting standards, ensuring all documentation remains consistent, professional, and optimized for provider readability across both classic and NewGen platforms. Required Qualifications: - EMR / EHR Experience: 3+ years experience utilizing or supporting an EMR or EHR platform, with deep understanding of clinical and/or RCM workflows and regulatory requirements. - Technical Writing Experience: 3+ years of professional technical writing experience, ideally within a SaaS or software environment. - AI Literacy: High comfort level using AI tools (e.g., Gemini, ChatGPT) to assist in the drafting and editing process, with a track record of embracing AI technologies and AI-enabled processes. - Proven Quality: A portfolio of writing samples that demonstrate an ability to translate robust software functionality into clear, concise, and skimmable user documentation. - KMS Experience: Familiarity with modern Knowledge Management Systems as an end user. - Agile Proficiency: Experience working within an Agile environment and a bias for action in a 2-week sprint cadence. Preferred Qualifications: - Hands-On Healthcare Experience: Professional clinical and / or RCM experience, ideally in rehab therapy or a related medical specialty. - Enterprise Level Software Skills: Experience utilizing or supporting enterprise-level software, ideally EMR / EHR platforms, ideally as a Technical Writer or in a similar role. - KMS Experience: Experience with modern Knowledge Management Systems as a content author and / or system administrator. About Raintree Systems​ Raintree is the preeminent provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry. Founded in 1983 and headquartered in Chandler, AZ, Raintree serves enterprise and mid-sized organizations across physical therapy, occupational therapy, speech-language pathology, and ABA specialties. Our award-winning, all-in-one platform empowers therapy professionals to deliver superior patient care through innovative clinical documentation, automated billing, and actionable business intelligence. With over 2,500 implementations and a commitment to "Software-as-a-Relationship," we are a mission-driven team dedicated to transforming healthcare technology and improving outcomes for everyone. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sr/Staff Application & AI Engineer (AI Center of Excellence) Location: Remote (U.S. Based) This position may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX, VA. Department: Engineering – AI Center of Excellence Reports to: Director of AI Engineering About Raintree Systems At Raintree, our mission is to help therapy professionals provide better care and achieve superior outcomes for everyone. As the leading clinical and business platform for physical, occupational, and speech therapy, we manage over 50 million patient visits annually. With our new AI Center of Excellence (CoE), we are going "all-in" on artificial intelligence to transform the EMR from a documentation burden into an "invisible" partner that empowers clinicians. The Mission As a Sr/Staff Application & AI Engineer in our AI Center of Excellence, you will be a foundational member of the team responsible for architecting, building, and scaling our Scribe platform (ScribeIQ™). You will bridge the gap between core software engineering, generative AI, and complex healthcare data structures. This is a high-impact role where you will lead the technical implementation of LLMs, autonomous agents, and AI-driven user experiences. Using your expertise in TypeScript, microservices, and modern frontend frameworks, you will help set the "gold standard" for how Raintree deploys scalable AI applications across the entire organization. Key Outcomes - Architectural Strategy: Perform a comprehensive review of the Scribe platform, mapping current data flows and identifying at least two high-impact opportunities for new AI agent or workflow integrations. - Production Delivery: Architect, build, and deploy production-ready enhancements to the Scribe AI platform using modern TypeScript and Node.js. - Engineering Excellence: Help establish and document the “gold standard” for AI engineering, including testing frameworks for LLM outputs, prompt versioning/management, and microservice CI/CD pipelines. - Innovation: Transform complex AI concepts into seamless, intuitive features that reduce clinician burnout and evaluation times (e.g., reducing evaluation completion from 17 minutes to under 90 seconds). What You Bring (Competencies) - Mastery of TypeScript & Modern Web: Unrivaled proficiency in TypeScript, Node.js, and modern frontend frameworks (React, Vue, or Next.js). You write clean, scalable, and highly maintainable code. - AI & Agentic Engineering: Proven experience integrating LLMs, orchestrating autonomous AI agents, and building complex prompt workflows (e.g., using LangChain, LlamaIndex, or Semantic Kernel). - Distributed Systems: Deep understanding of microservices architecture, API design (REST/GraphQL), and event-driven systems to support scalable AI workloads. - Bias for Action & Innovation: You thrive in ambiguity and are comfortable prototyping new ideas quickly in a rapidly evolving AI landscape. - Strategic Communication: The ability to translate complex AI architectural decisions to non-technical stakeholders and cross-functional teams. Bonus Points - ML Fluency: Strong working knowledge of foundational ML concepts, MLOps, and Python. - Data Expertise: Experience with vector databases (e.g., Pinecone, Weaviate) and building Retrieval-Augmented Generation (RAG) pipelines. - Healthcare Domain: Familiarity with clinical workflows, SOAP notes, or EMR integration. Educational Background - Preferred: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Computer Engineering, or a related quantitative field (e.g., Mathematics or Physics). - Alternative: Equivalent professional experience (8+ years in software engineering) with a proven track record of shipping complex, high-traffic applications. Technical Skills Matrix Category Core Requirements Backend & Runtime Node.js, Express/Fastify, Python (FastAPI/Flask), Go (optional). Frontend React.js, Next.js, Tailwind CSS, State Management (Redux/Zustand), WebSockets for real-time AI streaming. AI/ML Orchestration LangChain, LlamaIndex, AutoGPT, OpenAI SDKs, Anthropic API, Hugging Face Transformers. Database & Search PostgreSQL, Redis, Vector Databases (Pinecone, Milvus, Weaviate, or pgvector), Elasticsearch. Cloud & DevOps AWS (Lambda, ECS/EKS, S3, Bedrock), Docker, Kubernetes, Terraform/IaC, GitHub Actions (CI/CD). Data Engineering Kafka/RabbitMQ (Event-driven architecture), ETL pipelines, SQL optimization, JSON Schema validation. Testing & Quality Jest/Cypress, Promptfoo (for LLM evaluation), LangSmith or Arize Phoenix (for AI observability). Why Join Raintree’s AI CoE? - Ground Floor Opportunity: You aren't just maintaining legacy code; you are writing the playbook for how Raintree leverages AI for our next generation of products. - Immediate Impact: Working on the Scribe platform means your code will have a visible, daily impact on thousands of providers and millions of patients. - Massive Runway: As a foundational member of an emerging team, success in this role naturally paves the way toward Principal Architect or Engineering Leadership roles as the AI CoE scales. Innovative Culture: We are a remote-first company that values transparency, problem-solving, and "Greatness." You’ll have the freedom to work with the latest AI models while solving fascinating engineering problems. About Raintree Systems​ Raintree is the preeminent provider of electronic health records (EHR) and revenue cycle management (RCM) software for the therapy and rehabilitation industry. Founded in 1983 and headquartered in Chandler, AZ, Raintree serves enterprise and mid-sized organizations across physical therapy, occupational therapy, speech-language pathology, and ABA specialties. Our award-winning, all-in-one platform empowers therapy professionals to deliver superior patient care through innovative clinical documentation, automated billing, and actionable business intelligence. With over 2,500 implementations and a commitment to "Software-as-a-Relationship," we are a mission-driven team dedicated to transforming healthcare technology and improving outcomes for everyone. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.