Rackspace

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Benefits Specialist – Americas supports the delivery, governance, and ongoing management of Rackspace’s benefits programs across the United States, Canada, Mexico, and Colombia. This role supports a multi-country employee population within a fast-paced, global environment and combines light administrative work with significant vendor, broker, and carrier management responsibilities. This position requires a dedicated benefits professional with strong technical expertise, sound judgment, and the ability to operate within established governance frameworks. The role partners closely with Global Benefits leadership and cross-functional teams to ensure aligned execution of benefits strategy. This is not a transactional or generalist HR role. - Provide operational support for health, welfare, retirement, leave, and statutory benefits programs across the Americas region. - Manage employee benefits inquiries and escalations through the SNOW ticketing system, ensuring timely triage, resolution, and clear communication. - Serve as a primary point of contact for brokers, carriers, TPAs, PBMs, COBRA administrators, and leave vendors; actively manage escalations and hold vendors accountable to SLAs. - Support annual renewals by coordinating census data, reviewing pricing, validating assumptions, and partnering with leadership on recommendations. - Review vendor invoices, eligibility files, and claims reports for accuracy; coordinate corrections with Payroll and Finance as needed. - Ensure compliance with applicable legislation, including U.S. federal and state requirements (ERISA, ACA, COBRA, HIPAA, FMLA), Canadian provincial frameworks, and statutory programs in Mexico and Colombia. - Maintain compliance calendars and support audits, regulatory filings, and documentation standards. - Process limited benefits transactions in Workday and ensure data integrity across systems. - Collaborate closely with HRBPs, Payroll, Finance, Legal, AskHR, and Global Benefits leadership to support onboarding, terminations, mobility cases, and organizational changes. - Exercise sound judgment within established governance frameworks and seek leadership alignment before implementing policy or strategic changes. - Identify recurring service issues or process gaps and recommend improvements in coordination with leadership. - Stay current on evolving benefits legislation and market practices across the Americas through ongoing professional development and broker engagement. Qualifications - 7+ years of progressive, dedicated benefits experience (not generalist HR). - Demonstrated experience managing vendors, renewals, escalations, and compliance-related activities. - Strong working knowledge of U.S. benefits legislation; exposure to Canada, Mexico, and Colombia preferred. - Experience supporting audits, regulatory filings, or compliance oversight activities. - Proven ability to collaborate effectively and operate within leadership-directed governance structures. - Strong communication skills and consistent follow-through. - Experience with Workday and ticketing systems (SNOW preferred). - High level of professionalism, discretion, and attention to detail. - CEBS, SHRM-SCP, CBP, or related professional certifications preferred. Requirements - $75,000 - $130,000 a year - Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $75,000/year in our lowest geographic market up to $130,000/year in our highest geographic market. - Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. - Your recruiter can share more about the specific salary range for your preferred location during the hiring process. - The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Benefits - Learn more about the benefits at Rackspace. Company Description We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Partner Sales Manager – North America (Microsoft Partnership) at Rackspace is the go-to leader for driving co-sell and joint sales success across the Americas. You will own the relationship with Microsoft sales and partner teams, turning alliance strategy into real pipeline, deals, and revenue growth. This role is all about connecting Rackspace solutions with Microsoft’s ecosystem, aligning teams, and executing joint motions that deliver measurable business impact across North America. Joint Offerings: Define and promote Rackspace-Microsoft solutions that solve key customer challenges in North America. Collaborate with solution and product teams to ensure offerings are sales-ready, market-ready, and positioned for success. Define and promote Rackspace-Microsoft solutions that solve key customer challenges in North America. Collaborate with solution and product teams to ensure offerings are sales-ready, market-ready, and positioned for success. Joint Go-To-Market (GTM): Drive co-selling opportunities with Microsoft field and partner teams across the region. Lead account mapping to align Rackspace and Microsoft coverage, ensuring top accounts are jointly targeted. Facilitate rep-to-rep interlocks to coordinate day-to-day sales motions and uncover cross-sell/upsell opportunities. Conduct account planning and strategy workshops with joint sales teams to define engagement plans and win strategies. Manage proactive opportunity tracking, identifying and prioritizing joint pursuits to maximize pipeline and accelerate deals. Drive co-selling opportunities with Microsoft field and partner teams across the region. Lead account mapping to align Rackspace and Microsoft coverage, ensuring top accounts are jointly targeted. Facilitate rep-to-rep interlocks to coordinate day-to-day sales motions and uncover cross-sell/upsell opportunities. Conduct account planning and strategy workshops with joint sales teams to define engagement plans and win strategies. Manage proactive opportunity tracking, identifying and prioritizing joint pursuits to maximize pipeline and accelerate deals. Partner Incentives: Leverage Microsoft co-sell programs and partner incentives to accelerate deals and maximize financial impact. Track, optimize, and report incentive performance to ensure measurable results and compliance. Leverage Microsoft co-sell programs and partner incentives to accelerate deals and maximize financial impact. Track, optimize, and report incentive performance to ensure measurable results and compliance. Co-Marketing: Collaborate on regional campaigns, events, and demand-generation activities that fuel joint sales. Highlight customer success stories and the impact of Rackspace-Microsoft solutions to drive awareness and adoption. Collaborate on regional campaigns, events, and demand-generation activities that fuel joint sales. Highlight customer success stories and the impact of Rackspace-Microsoft solutions to drive awareness and adoption. Enablement: Equip Rackspace sellers and technical teams with the tools, playbooks, and training needed to win with Microsoft. Share best practices and insights from joint deals to continually improve sales effectiveness. Equip Rackspace sellers and technical teams with the tools, playbooks, and training needed to win with Microsoft. Share best practices and insights from joint deals to continually improve sales effectiveness. Governance: Maintain strong executive alignment with Microsoft counterparts across North America. Lead quarterly business reviews, track KPIs, and ensure the alliance delivers on revenue and strategic objectives. Maintain strong executive alignment with Microsoft counterparts across North America. Lead quarterly business reviews, track KPIs, and ensure the alliance delivers on revenue and strategic objectives.

Strategic Leadership & Opportunity Development Drive top-of-funnel opportunity creation through two parallel tracks: engaging C-level stakeholders with generative AI demonstrations (Amazon Q, Amazon Bedrock) and identifying data modernization needs for Lakehouse transformations. Lead the design and architecture of dual solution portfolios: Generative AI Solutions: Amazon Bedrock implementations, Amazon Q deployments, QuickSight with Q capabilities, RAG architectures, and custom LLM solutions. Data Modernization: Enterprise Lakehouse architectures using AWS Glue, SageMaker Unified Studio, Databricks on AWS, and Snowflake on AWS. Act as the trusted advisor, positioning generative AI as the transformational vision while grounding delivery in robust data platform modernization. Develop compelling business cases that connect AI aspirations with practical data foundation requirements, demonstrating ROI across both portfolios. Stay current with advancements in generative AI (foundation models, LLMs) and modern data architectures (Lakehouse patterns, data mesh, unified analytics). Contribute to Rackspace's intellectual property through reference architectures covering both generative AI implementations and Lakehouse design patterns. Mentor and provide leadership to Solution Architects by guiding technical development and fostering skill growth across both generative AI and data modernization solution areas. Customer Engagement & Solution Delivery Serve as the primary technical lead orchestrating both generative AI discussions and data modernization programs for strategic accounts. Build strategic relationships using two engagement models: Executive Level: Amazon Q demonstrations, QuickSight analytics with generative BI, art-of-the-possible sessions. Technical Level: Lakehouse architecture workshops, platform assessments (Databricks vs Snowflake vs AWS-native), migration planning. Lead comprehensive consultative engagements that begin with generative AI vision (Amazon Q, Bedrock) and translate into concrete data modernization roadmaps. Develop proposals that balance innovative AI capabilities with foundational data platform requirements. Guide customers through parallel journeys: generative AI adoption (POCs to production) and data platform modernization (legacy to Lakehouse). Collaborate with sales teams to position both solution portfolios strategically based on customer maturity and needs. Technical Excellence & Market Awareness Maintain deep expertise across both solution domains: Generative AI **: Amazon Bedrock, Amazon Q, QuickSight Q, SageMaker JumpStart, prompt engineering, RAG architectures, vector databases. Data Platforms **: AWS Glue, SageMaker Unified Studio, Databricks on AWS, Snowflake on AWS, Redshift, EMR, Apache Iceberg, Delta Lake. Position AWS solutions effectively against other cloud platforms' offerings in both generative AI (Azure OpenAI, Vertex AI) and data platforms (Azure Synapse, BigQuery) Guide architectural decisions on build vs. buy for both Al capabilities and data platform components Dual Expertise Required: Deep experience with generative AI technologies: Amazon Bedrock, Amazon Q, LLM architectures, RAG implementations. Proven track record delivering data modernization: Lakehouse architectures, Databricks and/or Snowflake implementations, AWS Glue/EMR deployments A bachelor's degree in computer science, Data Science, Engineering, Mathematics, or a related technical field is required. At the manager’s discretion, additional relevant experience may substitute for the degree requirement. A minimum of 15 years of enterprise solution architecture experience. A minimum of 8 years of public cloud experience. A minimum of 5 years as a senior-level architect or solutions leader with hands-on experience in both AI/ML and data platform modernization. Proven Presales/Sales Engineering experience. Demonstrated success in engaging C-level executives using generative AI demonstrations while delivering complex data platform transformations. Strong understanding across the full spectrum: AI/ML: Generative AI, foundation models, LLMs, traditional ML, prompt engineering, fine-tuning. Data Platforms **: Lakehouse architectures, data mesh, ETL/ELT, streaming, data governance, data quality. Proficiency in Python, SQL, and Spark with hands-on experience in: Generative AI: LangChain, vector databases, embedding models. Data Engineering: PySpark, Apache Iceberg/Delta Lake, orchestration tools. A proven ability to articulate both visionary AI possibilities and practical data platform requirements to diverse audiences. An advanced degree (Master's or PhD) in a relevant field Experience with AWS professional services or AWS partner ecosystem across both Al and data domains Hands-on experience with: Multiple Lakehouse platforms: Databricks, Snowflake, AWS-native (Glue + Athena + Redshift) Multiple Al platforms: AWS Bedrock, Azure OpenAI, Google Vertex Al Industry certifications: AWS: Solutions Architect Professional, Machine Learning Specialty, Data Analytics Specialty Platform specific: Databricks Certified, Snowflake SnowPro Experience with regulated industries requiring governance for both AI and data platforms Track record building practices that deliver both generative AI solutions and data modernization programs Published thought leadership in generative AI applications and/or modern data architectures

We are looking for a Senior Cloud Architect specializing in Azure who is experienced at leading application migration assessments, cloud readiness evaluations, and delivering high-quality architectural designs. The successful candidate will have expertise in Azure, networking, security, IAM, Kubernetes (AKS), containers, Azure App Service, DevOps practices, and GitHub Actions. This role requires strong analytical abilities, proactive communication, and outstanding soft skills to effectively engage with stakeholders and teams. Work Location: United States of America If located near a Rackspace office, you’ll work a hybrid schedule… two days in the office and three days work from home. If not located near an office, you may work 100% remotely. Conduct comprehensive application migration and cloud readiness assessments. Lead high-level and detailed architectural designs covering Azure Well Architected Framework pillars and application modernization requirements. Facilitate requirement-gathering workshops, clearly translating business and technical requirements into actionable design documents. Develop and present Total Cost of Ownership (TCO) calculations and migration cost analyses to stakeholders. Provide expert guidance and leadership throughout cloud migration and modernization projects, ensuring alignment with architectural best practices. Collaborate proactively with cross-functional teams, including engineers, developers, project managers, and business stakeholders. Ensure clear, concise, and proactive communication across all levels of the organization. Travel up to 15% domestically.