R3 LLC

Role Description As a IT Service Desk I/Help Desk I, you serve as a primary point of contact for clients seeking technical support. This role blends strong customer service with foundational technical skills to deliver timely, accurate, and professional assistance across a variety of technologies. You play a key role in supporting client operations, meeting service-level commitments, and collaborating with internal teams to resolve issues effectively. This position is designed as a growth-oriented role, with opportunities to expand technical depth, ownership, and client responsibility at higher levels or within client-specific environments. Position is Contingent on Award of Contract Late August/Sept Start Responsibilities - Serve as the first point of contact for technical support requests - Provide support through phone, chat, ticketing systems, remote desktop tools, and onsite visits when necessary - Troubleshoot laptops, desktops, Macs, printers, mobile devices, peripherals, and common business applications - Support Windows, macOS, iOS, and Android environments - Support Microsoft 365 applications and services, including Office 365, SharePoint, and Exchange Online - Perform Active Directory user and account administration - Troubleshoot VPN and remote-access technologies such as Cisco AnyConnect and RSA SecurID - Assist users with software installation, configuration, and usage - Support mobile device management platforms such as JAMF, Apple Business Manager, Workspace ONE, and Intune - Document, update, and maintain support tickets and knowledge-base documentation - Meet established service-level and quality standards - Escalate more complex issues when appropriate - Communicate clearly and professionally with technical and non-technical users, including executive-level staff Qualifications - 3+ years of experience in an IT call center, service desk, or similar technical support environment - 3+ years supporting: Active Directory/Microsoft Windows/Microsoft 365/Office 365/iOS and Android devices/SharePoint and Exchange Online - 1+ year supporting macOS - 1+ year supporting remote-access and VPN technologies - Experience troubleshooting PCs, Macs, mobile devices, printers, peripherals, and COTS software - Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Intune - Foundational understanding of networking concepts including TCP/IP, IP addressing, DHCP, and DNS - Strong customer service and communication skills - Ability to work effectively in a fast-paced, high-volume support environment Preferred Qualifications - MSP experience - CompTIA A+ or other relevant IT certification - ITIL Foundation certification - Microsoft 365 certification - Associate or bachelor's degree in IT or a related field Additional Requirements - U.S. citizenship is preferred; other work authorization may be considered. - Candidates must be able to successfully complete a U.S. Capitol Police background check and badging process before beginning work. Benefits - Competitive wages to reflect your experience and skills. - Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. - 401(k) with company match to help you plan for the future. - Flexible time off policies to ensure you maintain a healthy work-life balance. - We offer many remote opportunities, allowing you to work wherever you want. - We are committed to creating a positive impact on society and contributing to a better world--we're involved in our community and encourage our employees to do the same. - We are reshaping the industry and the way it thinks about technology and service. - We strive to be better and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow. - The opportunity to be a part of an amazing team. Company Description R3 is an equal opportunity employer. It has been and will continue to be a fundamental policy of R3 to not discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, and termination.

• Provide leadership and oversight for project delivery across multiple client engagements • Lead 10+ projects using project management disciplines, tools, and best practices to ensure timely and on-budget delivery • Oversee onboarding of new R3 customers including coordinating documentation collection, deploying R3 toolsets, and ensuring seamless transition of IT support services • Review project statements of work and contracts to ensure alignment with customer goals and expectations • Develop and manage project schedules, plans, and resource allocations across all phases • Coordinate and conduct internal and external meetings including kick-offs, status updates, and stakeholder reviews • Manage and coordinate project activities with team members and stakeholders to ensure alignment and accountability • Communicate project status, risks, and updates to internal and external stakeholders • Monitor and control project scope, budget, hours, and timelines to maintain overall project health • Produce and maintain project documentation including risk and issue logs, change orders, corrective action reports, and lessons learned • Utilize project management tools to support delivery, reporting, and performance metrics • Manage project closeout, obtain client approvals, and coordinate with accounting for invoicing • Contribute to development of project statements of work and quotes using industry-standard estimation practices • Support continuous improvement of R3 project methodologies and best practices.

• Manage and develop accounting staff, including offshore resources • Oversee performance, workflow distribution, and process accountability • Ensure timely and accurate completion of all accounting activities • Oversee General Ledger (GL) integrity and month-end close process • Manage Accounts Payable (AP) and Accounts Receivable (AR) • Oversee billing operations within a services-based revenue model • Ensure accurate revenue recognition, particularly within project-based or time & materials environments • Partner with operations and project teams to ensure financial accuracy • Maintain audit-ready documentation and support external financial audits • Identify inefficiencies and implement process improvements

Description At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you’re ready to join our mission of setting the standard for IT excellence, we are looking for a talented Controller to join our team. We are seeking a highly driven Controller to support a growing and scaling organization in the IT services industry. This role is ideal for a hands-on accounting leader who thrives in fast-paced environments, understands operational finance within a services model, and enjoys building processes that scale. You will oversee core accounting functions, manage both domestic and offshore team members, and play a key role in strengthening financial operations, audit readiness, and revenue accuracy. This is not a purely oversight role- we need someone who can roll up their sleeves while also leading and developing a team. This position is remote; however, candidates must be located in the Washington, DC, Maryland, or Virginia (DMV) area. Local presence is required to support leadership collaboration, periodic in-person meetings, and ongoing alignment as the company continues to grow and scale. Key Responsibilities Leadership & Team Management - Manage and develop accounting staff, including offshore resources - Oversee performance, workflow distribution, and process accountability - Ensure timely and accurate completion of all accounting activities - Build scalable team structures to support company growth Core Accounting Oversight - Oversee General Ledger (GL) integrity and month-end close process - Manage Accounts Payable (AP) and Accounts Receivable (AR) - Oversee billing operations within a services-based revenue model - Ensure accurate revenue recognition, particularly within project-based or time & materials environments - Support and maintain strong internal controls Financial Operations & Systems - Experience with Unanet strongly preferred - Partner with operations and project teams to ensure financial accuracy - Improve reporting processes and financial visibility across the organization - Maintain audit-ready documentation and support external financial audits Process Improvement & Scaling - Identify inefficiencies and implement process improvements - Help modernize financial workflows to support company growth - Drive automation and standardization where possible - Support financial infrastructure improvements as the company scales Audit & Compliance - Ensure compliance with accounting standards and internal policies - Ensure compliance with GAAP and internal accounting policies - Strengthen documentation and controls in preparation for growth or M&A activity (if applicable) - Oversee Sales & Use Tax compliance, including filings, reconciliations, and jurisdictional requirements Requirements - 7+ years of progressive accounting experience - Prior experience in leadership or supervisory role - Strong understanding of services-based accounting models - Proven experience managing offshore accounting resources - Deep knowledge of GL, AP, AR, billing, and revenue recognition - Experience supporting financial audits - Strong process improvement mindset - Advanced Excel skills Preferred Qualifications - Experience in IT services, MSP, or professional services environment - Hands-on experience with Unanet - CPA or CPA-track preferred but not required What We’re Looking For - A builder - someone who has supported a company during growth or scaling - A leader who can manage people but is not afraid to get into the details - A process-oriented thinker who can improve systems without overcomplicating them - Someone comfortable operating in a fast-moving, entrepreneurial environment Why join our winning team? - Competitive wages to reflect your experience and skills. - Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. - 401(k) with company match to help you plan for the future. - Flexible time off policies to ensure you maintain a healthy work-life balance. - We offer many remote opportunities, allowing you to work wherever you want. - We are committed to creating a positive impact on society and contributing to a better world--we're involved in our community and encourage our employees to do the same. - We are reshaping the industry and the way it thinks about technology and service. - We strive to be better and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow. - The opportunity to be a part of an amazing team. The salary range for this position is $120,000 -$150,000/year. The base salary range for this position is an estimate and may vary depending on relevant factors, including but not limited to education, experience, certifications, and skillset, as well as internal equity and business considerations. This range reflects base pay only and does not include bonuses, incentives, benefits, or other forms of compensation that may be offered as part of the total compensation package. R3 is an equal opportunity employer. It has been and will continue to be a fundamental policy of R3 to not discriminate on the basis, of race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, and termination.

• Design and implement Azure Sentinel architecture, including data connectors, analytics rules, logic apps, workbooks, and automation playbooks • Configure and manage Azure Sentinel data sources, such as Azure Activity Logs, Azure Security Center, Microsoft Defender for Cloud, and third-party data sources • Develop and maintain custom analytics rules, hunting queries, and machine learning models to detect and respond to security threats effectively • Collaborate with the security operations team to investigate and respond to security incidents, leveraging Azure Sentinel's incident management capabilities • Implement and maintain Azure Sentinel automation playbooks for incident response, orchestration, and integration with other security tools • Optimize Azure Sentinel performance, scalability, and cost-effectiveness through appropriate configuration and resource management • Stay up to date with the latest Azure Sentinel features, security best practices, and industry trends, and contribute to the continuous improvement of the organization's security posture • Provide technical guidance, mentoring, and knowledge sharing to junior team members and other stakeholders

• Define, own, and evolve the overall Azure cloud architecture vision, strategy, and technical roadmap • Lead the design and delivery of enterprise-scale Azure solutions, migrations, and cloud transformations • Serve as the highest-level technical authority and escalation point for Azure architecture and solution decisions • Partner with executive leadership, clients, and key stakeholders to align cloud strategy with business objectives and outcomes • Design, implement, and oversee secure, scalable, and resilient Azure-based cloud infrastructure and solutions • Establish, maintain, and enforce Azure architecture standards, governance models, and security frameworks • Provide technical leadership on DevOps practices, automation, and infrastructure-as-code initiatives • Guide the adoption of best practices for cloud security, compliance, monitoring, and operational excellence • Lead complex troubleshooting, incident response, and root-cause analysis for high-impact or business-critical issues • Mentor, coach, and provide technical leadership to senior engineers, architects, and cross-functional teams • Support and guide cloud modernization, optimization, and cost-management initiatives • Evaluate emerging cloud technologies and recommend strategic adoption where appropriate • Collaborate with project managers to support planning, resource alignment, and successful delivery of cloud initiatives • Document architecture designs, decisions, and standards using established tools and templates • Stay current with Azure services, industry trends, and evolving cloud best practices • Architect and advise on secure, compliant, and scalable Azure Landing Zones aligned with the Cloud Adoption Framework (CAF). • Establish governance and operational excellence across multi-subscription environments. • Implement Azure Policy, policy-as-code, and compliance frameworks to ensure consistent standards. • Implement Infrastructure-as-Code using Bicep or Terraform. • Automate deployments and CI/CD pipelines with Azure DevOps • Drive operational efficiency through automation of governance, monitoring, and remediation processes. • Lead migration projects from on-premises to Azure, ensuring workload compatibility and performance optimization. • Advise customers on how to architect secure and efficient networking solutions, including Azure Firewall, Private Link, and hybrid connectivity. • Provide guidance and solutions to customers on how to optimize performance and resiliency across distributed environments.