QuesTek Europe AB

• Participate in after hours on call rotation including evenings and weekends. • Serve as the first point of contact for all incoming help desk requests, performing initial triage, troubleshooting, and resolution or escalation. • Monitor and analyze system logs, alerts, and telemetry to proactively identify and address potential failures before they impact operations. • Develop, maintain, and track outage logs capturing incident details, root causes, corrective actions, and resolution times. • Prepare and deliver resolution reports documenting outages, corrective measures, and lessons learned. • Conduct root cause and impact analysis of all significant outages and submit detailed reports to program management and stakeholders. • Interface directly with end users and stakeholders to provide real time monitoring, troubleshooting, and issue resolution. • Log, track, and document all help desk requests with sufficient detail to support root cause analysis, service level reporting, and performance tracking. • Perform monthly performance analysis of help desk operations, including response times, resolution rates, and stakeholder satisfaction metrics. • Identify trends and recurring issues through ongoing analysis of help desk data and provide recommendations for corrective actions, system improvements, and preventive measures. • Provide continuous service improvement support including recommending and implementing best practices, automation opportunities, and process enhancements to reduce downtime and improve response efficiency. • Provide quarterly summaries of help desk request logs and workload summaries.

• Lead the design, development and maintenance of Oracle database schemas supporting GIS web applications. • Collaborate with developers to design and implement efficient spatial data models. • Develop complex PL/SQL packages, stored procedures, functions, and triggers. • Implement data security, backup, and recovery strategies aligned with enterprise standards. • Model and manage incoming spatial data feeds. • Develop complex SQL and PL/SQL queries, procedures, functions, and packages for business logic and spatial processing. • Support Technical and Maintenance activities including security and deficiency assessments, resolution of technical issues affecting system performance, architecture development and system modernization recommendations. • Information System Security Support including development of system documentation for security authorization, FAA Security Order compliance, cost analysis for security risk mitigation, and security documentation updates. • Develop System Documentation including System Design Documents, Software Architecture documentation, Diagrams, etc. • Requirements gathering, testing, and providing configuration management including software release management, automated pipeline support, and containerization support. • Develop and manage ETL workflows for ingesting and transforming geospatial and attribute data. • Support application development teams with database access, views, and APIs. • Provide guidance to team members and facilitate cross-group coordination and collaboration. • Conduct technical reviews and provide feedback to improve code quality. • Design, implement and support new features and services. • Debug, troubleshoot, and resolve software defects and performance issues. • Participate in technical planning and roadmap discussions. • Stay current with emerging technologies and industry trends. Drive innovation and advocate for technological improvements.

• Develop and maintain responsive, user-friendly web interfaces using JavaScript, HTML, and CSS. • Build and enhance front-end components using React. • Customize and integrate themes and components within Drupal. • Ensure cross-browser compatibility, performance optimization, and mobile responsiveness. • Collaborate with UX/UI designers to translate designs into functional interfaces. • Integrate front-end components with APIs and backend services. • Troubleshoot and debug issues across environments. • Follow best practices for accessibility (WCAG), SEO, and web standards. • Participate in code reviews and contribute to continuous improvement of development processes. • Develop and support container-based web applications. • Participate in detailed analysis of functional and technical design discussions and create UI design of wire frame diagrams for new Software functionality to be implemented. • Develop System Documentation including System Design Documents, Software Architecture documentation, Diagrams, etc. • Participate in requirements gathering, testing, and providing configuration management including software release management, automated pipeline support, and containerization support. • Support Technical and Maintenance activities including security and deficiency assessments, resolution of technical issues, affecting system performance, architecture development and system modernization recommendations. • Participate in team coding exercises, paired programming, and performing code reviews and pull-request approvals. • Familiarity with Agile methodologies and iterative software delivery practices.

• Develop and execute comprehensive test plans and test cases for legacy and new system components. • Validate application and system performance against technical requirements. • Design and implement automated test suites to ensure system reliability and performance. • Perform functional, regression, integration, and user acceptance testing. • Collaborate with developers to identify and resolve software defects. • Verify data integrity during database migrations and system updates. • Conduct security and compliance testing to ensure adherence to government standards. • Document and report test results, including detailed bug reports. • Participate in code reviews from a quality assurance perspective. • Assist in defining and improving QA processes and methodologies.