Quality Business Solutions - QBS

• Set appointments and make sales through outbound and inbound calls • Meet or exceed appointment-setting and quality goals within system guidelines • Treat every prospect, customer, and coworker with world-class service regardless of how they treat you • Enter data into the system accurately • Communicate effectively with supervisors via phone, WhatsApp, Messenger, etc.

• Make outbound calls to customers, greeting them and introducing yourself and the company • Listen actively and avoid interrupting customers during their questions or conversations • Explain and educate customers about our processes • Answer follow-up questions to the best of your ability • Collect customer information and identify their specific product and service needs • Communicate simultaneously with customers and our Dispatch Team to coordinate convenient on-site appointments • Enter all gathered information directly into our CRM • Thank customers for their time