Provision

• Supporting customers in billing inquiries and disputes. • Supporting customers in basic troubleshooting of their hardware and software. • Dispatching of Technical Crews when such troubleshooting fails. • Answering inbound calls of customers who require roadside services, ascertaining the location of those customers through various means and then dispatching Roadside Service Providers to their location. • Ensuring no customer is "stranded" or doesn't have their situation resolved. • Maintaining a positive and respectful attitude towards all customers at all times. • Communicating and Coordinating with supervisors and team as needed. • Ensuring customer satisfaction and providing professional care.

• Mastering the sales process. • Conduct thorough needs assessment to understand the specific bookkeeping requirements of potential client. • Present and demonstrate the value proposition of our bookkeeping services, highlighting key benefits and addressing client concerns. • Developing and delivering compelling sales proposals that get contracts signed. • Following up with prospects to nurture relationships and move them through the sales funnel. • Build strong relationships with Clients that ensure high levels of service. • Convert Clients from prospects into customers of ProVision. • Leads will be provided from our marketing funnels. • Proactively identify and generate new leads through various channels, including cold calling, networking, online research and referrals. • Qualify leads to ensure they meet out ideal client profile. • Maintain accurate and up-to-date records of all sales activities in our CRM System.

• Act as a receptionist for all inbound call queues when needed, providing professional and courteous customer service. • Assist with bookkeeping tasks as needed (training will be provided where necessary) • Support insurance brokerage tasks as needed (training will be provided where necessary) • Draft client communications when directed, ensuring clarity and professionalism. • Assist with the preparation of business reports or documents as needed. • Complete all other tasks as assigned to support business operations.