Primer

• Own and manage the entire sales cycle from prospecting to closing, focusing on enterprise-level accounts. • Build a robust pipeline through outbound prospecting, networking, and strategic partnerships. • Develop tailored sales strategies to engage key decision-makers and demonstrate the value of Primer’s platform. • Collaborate with cross-functional teams, including Sales Engineering, Product, and Customer Success, to deliver exceptional customer experiences, update cross-functional teams with feedback from prospects, continue to hone our Ideal Customer Profile and action upon unique insights derived from your knowledge of our customers. • Contribute to team projects focused on developing and refining our sales process and playbooks. Staying informed on industry trends and payment innovations to provide valuable insights to clients. • Provide consultative selling to identify customer challenges and present innovative solutions. • Accurately forecast sales performance and maintain detailed records using CRM systems.

• Owning the outcomes for your sub-area of Orchestration over multiple quarters, not just shipping a backlog • Defining the problems worth solving in your scope by synthesising merchant feedback, payment performance data, provider behaviour, competitive moves and platform constraints • Planning and delivering initiatives independently, making real-time trade-offs on scope, sequencing and quality to protect both timelines and outcomes • Writing specs that anticipate the edge cases that actually matter in orchestration: routing logic, fallback behaviour, authentication flows, and the quirks of individual providers • Partnering closely with engineering on feasibility and technical trade-offs, in a domain where the product is deeply technical, and defining the metrics that tell you whether your sub-area is working, such as authorisation rates, conversion and cost • Owning launch readiness and driving rapid post-launch iteration based on what the data shows • Representing your sub-area to merchants and internal stakeholders, turning technical complexity into clear product decisions

• Owning the strategy and outcomes for your product area, translating company objectives into a multi-quarter plan and clear guardrails for what you will and will not build • Resolving genuine ambiguity with evidence and judgment, not waiting for someone to hand you a brief or a roadmap • Running discovery and an ongoing insight system for your area: research cadence, merchant and GTM feedback loops, and competitive monitoring that actually changes decisions • Working closely with engineering on implementation, architecture and long-term technical direction, not just handing over specs • Setting GTM direction for your area, including positioning and pricing input, in partnership with RevOps and Product Marketing • Making sophisticated trade-offs across scope, quality and timing, protecting long-term technical health rather than only this quarter's delivery • Raising the quality of product thinking around you through clear decision documentation, reusable playbooks and the example you set under pressure • Acting as a credible product voice with senior internal stakeholders and directly with key merchants

• Owning the outcomes for your sub-area of Financial Operations over multiple quarters, not just shipping a backlog • Defining the problems worth solving in your scope by synthesising merchant feedback, support and dispute data, competitive moves and platform constraints • Planning and delivering initiatives independently, making real-time trade-offs on scope, sequencing and quality to protect both timelines and outcomes • Writing specs that anticipate the edge cases that actually matter in payments operations: reconciliation breaks, dispute lifecycles, currency and settlement complexity • Partnering closely with engineering on feasibility and technical trade-offs, and defining the leading and lagging metrics that tell you whether your sub-area is working • Owning launch readiness and driving rapid post-launch iteration based on what the data shows • Representing your sub-area to merchants and internal stakeholders, turning operational complexity into clear product decisions

• Own the experience strategy and quality bar for your domain • Lead and develop a growing team of designers • Stay in the tools, doing your own design work on the hardest problems • Partner with Product and Engineering leads as an equal voice on strategy • Extend the design system wherever your area exposes a gap • Lead the research that uncovers the non-obvious problems • Unblock engineering on messy questions where ideal design meets real constraints • Build practices, critique, file standards and handoff that let a small team move fast without dropping quality

• Own Primer's brand expression across web, campaigns, product marketing, social, events and sales collateral. • Evolve and extend the visual identity and brand system so it scales as Primer grows without flattening into template work. • Take creative on the flagship moments, launches, campaigns and events, from concept through to shipped. • Partner with Marketing to turn strategy into work that moves the people it is meant to reach, not just work that looks good. • Set the craft bar for brand output and hold it. Originality and taste are the job. • Work fluidly across layout, typography, motion and illustration. Range matters more than narrow specialism at this size. • Keep brand and product design coherent where the two meet, so Primer feels like one company across every surface.

• Deliver backend features end to end, from a defined spec through to production, keeping the team updated on progress and flagging blockers early • Build and ship backend services that handle real payment volume, with support from senior engineers on the harder design and reliability calls • Take part in architecture and design discussions, ask good questions, and learn how the team makes technical decisions • Keep an eye on how your work behaves in production, spot issues early, and help drive them to resolution with the team • Write code your peers consider high quality: production-ready, thoughtful on error paths, and built with the next engineer in mind • Work to Primer's engineering standards and build a real understanding of why they exist • Collaborate with the Orchestration team on scoping sessions, code reviews, and the technical decisions that shape how the system evolves

• Be accountable for the org's overall performance, culture, and output • Own the technical roadmap for Orchestration in partnership with Product • Partner with the CTO to shape how the Orchestration domain evolves as Primer scales • Holding and raising the bar on security, reliability and latency • Develop the engineering leaders within Orchestration

• Own delivery end to end for the Account Experience surface, holding the team to a consistent bar on quality, reliability, and pace without becoming the bottleneck yourself. • Lead, coach, and grow the engineers on your team: career development, feedback, performance, and creating an environment where high-calibre people do their best work. • Stay technically credible. You'll review design decisions, contribute to architecture discussions, and help engineers make sound trade-offs on scalability, latency, and data integrity, rather than managing from a distance. • Partner with Product to shape a realistic roadmap, surface risks early, and protect the team from over-commitment while still moving fast. • Drive operational excellence across systems handling real payment volume: monitoring, incident response, and high-quality post-mortems that actually close out their follow-ups. • Help shape how Primer Companion matures as a first-class merchant interface, balancing new surface area against the platform you already own. • Hire. As Primer scales through its Series C plan, building and calibrating a strong team is a core part of the job, not a side task.

Role Description You'll lead Partners as its Engineering Manager: owning delivery, growth, and technical direction across both sub-teams, reporting into engineering leadership and partnering closely with Product. It's a rare remit, because almost everything the team builds is consumed by external developers, so the bar for clarity, stability, and design is higher than usual. The decisions you make shape how an entire ecosystem builds on top of Primer. - Own delivery end to end across Partner Experience and Integrations Core, holding both sub-teams to a consistent bar on quality and pace without becoming the bottleneck yourself. - Lead, coach, and grow the engineers on your team: career development, feedback, performance, and building an environment where strong people do their best work. - Stay technically credible. You'll review design decisions on the Nexus framework and the wider integration platform, evaluate trade-offs on scalability and maintainability, and tell when a design doesn't hold up. - Treat external developers as first-class users. Much of what your team ships is public surface area, so you'll push for stable contracts, clear documentation, and changes that don't break the partners building on you. - Partner with Product to shape a realistic roadmap across a broad surface, surface risks early, and protect the team from over-commitment. - Drive operational excellence: monitoring, incident response, and post-mortems that genuinely close out their follow-ups, on systems that partners depend on. - Hire. As Primer scales through its Series C plan, building and calibrating a strong team across both sub-teams is a core part of the job, not a side task. Qualifications - Experience managing a team of software engineers, with real accountability for their delivery, growth, and performance, not just coordination. - Enough technical depth to be respected by strong engineers: you can interrogate a system design, spot the wrong trade-off, and recognise when the information you've been given doesn't add up. - A background building and operating platform, API, or integration-heavy systems, ideally ones consumed by developers outside your own company. - Comfort operating with high autonomy and little process: you resolve ambiguity rather than wait for it to be removed. - The judgement to know when a change is significant enough to pull in Staff Engineers or trigger a design review, and the credibility to hold that line. Requirements - Experience with developer platforms, marketplaces, or ecosystem products where third parties build on what you ship. - Exposure to payments, fintech, or other complex infrastructure domains, though depth of engineering leadership matters more than the specific industry. Benefits - We are fully remote and globally distributed; and have been since day one. - Competitive share options. - Uncapped holiday, with 25 days minimum to be taken. - Co-working space access. - Workations & Company Retreat. - The best equipment for your role. - £500 towards your home office setup. - Generous learning budget. - Private Medical Insurance. - A broad set of additional perks and benefits (depending on location). Company Description Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform. - Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton. - We're building the payments layer the world's best companies rely on.