Precursive

Role Description This role exists to make sure the right people - internal teams and customers - know what they need to know about Precursive, and to build the systems that keep that true as the product evolves. You deliver training directly, both to internal teams and to enterprise customers. You also design the repeatable processes and content that embed enablement into how Product, Services, Support, and Sales operate, so we are not starting from scratch every release. You operate without close direction. You spot what's missing, scope it, build it, and bring it back. You ask for input, not permission, and you defend your decisions. When something is being done manually and repeatedly, you ask why it isn't automated - and then you do something about it. We use AI extensively in how we create and maintain content at Precursive. You create training and knowledge base content using AI by default, not by hand. We have AI-assisted workflows already in place - connecting to source systems, generating structured outputs - and we want you to maintain, improve, and expand them. You ensure everything that comes out is on-brand, in our tone of voice, and held to a high quality bar. Clarity and consistency matter more than volume. Qualifications - Experience in product enablement, training, customer education, or a similar role - Strong written and verbal English communication skills (C1 Level) - Experience delivering training on Salesforce-based products, with the ability to train end users on how to navigate Salesforce - Demonstrated interest in using AI tools to build repeatable content workflows, not just to speed up one-off production - Experience working in B2B software companies (Nice To Have) - Experience operating within, or closely alongside, a professional services team and familiarity with embedded services or post-sale delivery models (Nice To Have) - Experience supporting mid-market and enterprise customers (Nice To Have) Requirements - Own the structure, quality, and consistency of Precursive's knowledge base for end users and admins - Create, maintain, and improve written documentation and training decks - Define what “good” looks like for learning content at Precursive - Ensure enablement assets stay current as the product evolves - Deliver internal product enablement for Services, Support, Sales, Solutions, and new joiners - Own internal release enablement, including release notes and internal briefings - Explain product workflows, intended behaviour, and changes clearly and practically - Update training materials, KB content, and customer onboarding materials in line with releases - Partner with Sales and Solutions to scope training requirements for prospects, and contribute training scope and effort to SOWs - Deliver live customer training sessions, workshops, and webinars - Run training scoping sessions to understand audience needs and tailor scope and content - Own and evolve customer onboarding agendas and supporting materials - Coach and enable the Services team to deliver customer onboarding sessions effectively - Ensure customer onboarding reflects current product capabilities and best practices - Identify recurring areas of confusion or friction from training and enablement - Feed insights into Product - Work closely with Product to ensure enablement assets reflect product intent Benefits - Competitive salary aligned to experience and market rates - Flexible working arrangements - £500 annual learning and development budget - Generous holiday allowance, equating to 34 days of paid time off per year (inclusive of public holidays, plus an additional day for your birthday) - A role with real ownership and visible impact Company Description Precursive is a software platform for professional services teams in B2B software companies. Built natively on Salesforce, it combines services planning, delivery execution, customer collaboration, and AI-driven insights to keep services aligned with sales and customer delivery. As we grow, product knowledge, learning, and enablement are critical to delivering a great experience for both customers and internal teams.

Role Description Precursive, a leading SaaS provider of Professional Services Automation (PSA) solutions built on Salesforce, is seeking an Independent Project Coordinator to partner with our Professional Services team. In this hybrid role – part Project Manager, part Resource Coordinator, you'll play a vital role in helping customers implement the Precursive PSA platform and realize value quickly. You will collaborate with our internal Project Managers to drive the successful execution of 3–4 concurrent client onboarding projects, owning coordination, scheduling, documentation, and communication throughout each project's lifecycle. This is a client-facing, detail-driven role where your organizational superpowers and ability to stay one step ahead will directly contribute to customer satisfaction and smooth go-lives. You'll coordinate across internal teams and client stakeholders to keep projects on track, acting as the connective tissue between our customers and our delivery team. If you're a natural multitasker who can juggle timelines and resources with a friendly, professional touch, this role provides broad experience akin to project management roles at top SaaS companies. Key Responsibilities - Project Coordination & Scheduling - Support Precursive Project Consultants and Client Project Managers in structuring and maintaining implementation timelines, key milestones, and task lists for each customer project. - Manage all project documentation and updates – including scheduling meetings, capturing notes, maintaining risk logs, and tracking deliverables – to ensure nothing falls through the cracks. - Coordinate internal resources (e.g. consultants, engineers) and client stakeholders to meet project objectives and deadlines, effectively scheduling the right people at the right time to keep projects moving. - Client Communication & Support - Act as a friendly, professional point of contact for your assigned implementation projects, building trust with client teams from kickoff to go-live. - Facilitate project kickoff calls, regular check-ins, and follow-up meetings to keep clients informed, engaged, and confident in our progress. - Clearly communicate project updates, align on next steps, and proactively surface any risks or blockers to both clients and internal teams, ensuring there are no surprises. - Multitasking Across Projects - Own a portfolio of 3–4 active client projects simultaneously, ensuring each receives appropriate attention and forward momentum. - Maintain consistent process quality across projects while adapting to each client's unique goals, requirements, and timeline. - Use Precursive's playbooks, templates, and best practices to streamline project work, improving efficiency and scalability of our implementations. - Team Support & Collaboration - Assist with internal resource planning by helping allocate Precursive team members across projects according to capacity and skillset. Handle administrative and logistical needs for the delivery team (e.g. scheduling resources, coordinating project communications). - Work closely with Precursive Implementation Consultants, Customer Support, and Sales teams to create a seamless end-to-end customer experience. Ensure hand-offs between Sales and Professional Services are smooth and that customer expectations are aligned. - Contribute ideas to improve our internal delivery processes, tools, and templates. Qualifications - 2+ years of experience in a project coordination, customer onboarding, or implementation support role (preferably in SaaS, consulting, or tech). - Experience managing multiple projects or coordinating resources across teams. - Familiarity with project management tools like Asana, Jira, or similar. - Proficiency with Google Workspace (Docs, Sheets, Slides, etc.) and Slack. - Strong written and verbal communication skills in English. - Bachelor's degree or equivalent experience preferred. Nice-to-Have Qualifications - Experience working with or implementing PSA platforms. - Familiarity with the Salesforce ecosystem. - Project management certifications such as CAPM or PMP. - Exposure to SaaS customer onboarding processes. - Experience using Precursive. Benefits - This is a 100% remote, B2B Independent Contractor role directly with Precursive Inc. (US). - You'll be paid a flat monthly retainer in USD and will be responsible for your own local tax filings (e.g., Monotributo). - Candidates must be able to provide core collaboration availability overlapping with US Eastern or Central time zones. - Your monthly USD retainer remains 100% intact for up to 34 days of planned unavailability per year, provided planned service interruptions are coordinated in advance. - Generous upfront stipend for you to buy a dedicated work machine locally that meets our US security standards.