Plugged.HR

• You'll be the first point of contact for customer and client requests. • Answer inquiries from retailers, merchants, and shop owners related to their POS devices. • Discover and troubleshoot issues, guiding customers toward desired outcomes. • Resolve issues efficiently, ensuring customer satisfaction. • Strive for excellence in every customer interaction, promoting increased product usage and loyalty. • Commit to meeting personal and team targets.

• You'll be the first point of contact for customer and client requests • Answer inquiries from retailers, merchants, and shop owners related to their POS devices • Discover and troubleshoot issues, guiding customers toward desired outcomes • Resolve issues efficiently, ensuring customer satisfaction • Strive for excellence in every customer interaction, promoting increased product usage and loyalty • Commit to meeting personal and team targets

• Assist customers to optimize their customer experience and make a significant impact on the brand business. • Respond promptly to customer inquiries via (emails, chat, and telephone) depending on project. • Handle complaints, and provide appropriate solutions. • Direct unresolved requests and issues to internal departments and follow up to ensure resolution. • Record inquiries, comments, and complaints. • Enhance customer experience through feedback you give to Product teams. • Make outbound calls to help customers or ensure resolution when necessary. • Handle daily internal back-office tasks.

• Respond promptly to customer inquiries via (emails, chat, and telephone) depending on project. • Handle complaints, and provide appropriate solutions. • Direct unresolved requests and issues to internal departments and follow up to ensure resolution. • Record inquiries, comments, and complaints. • Enhance customer experience through feedback you give to Product teams. • Make outbound calls to help customers or ensure resolution when necessary. • Handle daily internal back-office tasks.

• Communicate with customers via phone, chat & e-mail • Track and follow cases to ensure they closed in an efficient and timely manner • Maintain high customer satisfaction, representing a major brand • Provide troubleshooting for mobile devices (mobile phones, tablets & more) • Assist customers to manage/secure their account & passwords • Set-up repairs for hardware-related issues • Escalate unresolved cases by contacting 2nd level support Interaction Experts • Maintain high customer satisfaction

• Be the primary point of contact for customer and client requests • Utilize phone calls, e-mails and chats in order to provide a seamless customer experience • Provide daily support and consult clients on best practices about their business • Respond to customer inquiries about our clients new and existing services and solutions, as well as complaints always in a professional manner • Resolve issues as they arise timely and efficiently • Strive for excellence in every interaction, aiming for increased product usage and customer loyalty • Be committed to meeting both personal goals and team targets

• You are a reliable contact person for existing customers as well as for those interested in our services via telephone, e-mail or chat • If you have more complex questions, you will network with other departments and partners in order to find a solution quickly • You are independently responsible for the satisfaction of and loyalty to our customers • You continuously expand your expertise in finance through internal training and self-interest • You use the feedback from our customers and recognize potential for improvement of our product and internal processes. • You will work closely with the Product, Capital Markets, Sales and Operations departments

• Communicate with customers via phone, chat & e-mail • Track and follow cases to ensure they closed in an efficient and timely manner • Maintain high customer satisfaction, representing a major brand • Provide troubleshooting for mobile devices (mobile phones, tablets & more) • Assist customers to manage/secure their account & passwords • Set-up repairs for hardware-related issues • Escalate unresolved cases by contacting 2nd level support Interaction Experts • Maintain high customer satisfaction

• Be the primary point of contact for customer requests, representing one of the worlds most esteemed car brands • Utilize phone calls, e-mails and chats in order to provide a seamless customer experience • Respond to inquiries about products and services, offering expert advice on a range of car-related matters • Resolve issues as they arise addressing customers concerns in a professional and timely manner • Turn every customer into a happy customer!