Pixeon

• Monitor and manage sales opportunities • Identify and qualify prospective clients and opportunities • Ensure the quality of the sale • Negotiate the developed proposal with the client • Perform project handover • Manage the entire sales cycle • Ensure achievement of sales targets • Document administrative information

• We are seeking a professional to manage projects end to end; • This person will be responsible for ensuring the efficient execution of initiatives; • Promote strategic alignment among stakeholders; • Anticipate and manage risks; • Drive continuous improvement of processes; • Maintain close client relationships; • Plan and align priorities with the client; • Lead status meetings; • Support Product Owners in client communication; • Connect internal teams; • Manage allocation of Product Owners; • Monitor the lifecycle of requests; • Ensure tickets are recorded and updated; • Facilitate rituals and ceremonies (e.g., agile ceremonies); • Monitor deadlines, deliverables, open items, and project costs; • Track and interpret operational metrics; • Anticipate risks and develop action plans; • Ensure adherence to the area's operating model.

• Maintenance and customization of a legacy system; • Perform technical analysis of requirements based on the product design specification; • Plan and implement software requirements in accordance with the company's quality standards; • Understand and adhere to the current software development methodology, criteria, and processes; • Design and execute unit and integration tests to ensure product quality and prevent future failures/bugs; • Prepare technical documentation for product-related solutions and assist with product documentation; • Perform configuration management and monitor the R&D environment, ensuring integrity and security; • Diagnose and fix product defects.

• Specialize in different customer journeys according to market segmentation and account size • Manage customer satisfaction, including monitoring tactical actions established with other teams that arise from this activity • Map and propose strategic actions for the continuous improvement of the customer journey and experience • Work with internal teams through a customer experience improvement agenda to continuously increase customer satisfaction • Monitor KPIs at each stage of the customer journey (e.g., onboarding, adoption, etc.) to track customer satisfaction and identify opportunities for improvement • Support the creation and oversee execution of proactive and reactive playbooks for each type of customer interaction, monitoring the actions taken by other teams • Manage the consolidated health score and factor-level scores for your list of customers/segments • Orchestrate playbook execution, tracking progress and ensuring responsible stakeholders fulfill their duties in actions taken to resolve customer issues • Lead strategic interactions with long-term customers • Support marketing and communications initiatives to maximize value delivered to customers • Ensure and advocate for the cleansing and accuracy of customer data in systems integrated with SenseData • Promote customer centricity across all teams and interactions within the company, reinforcing the commitment that everyone, without exception, is responsible for delivering excellence in the customer journey and experience.

• Perform technical analysis of requests based on the product conception/design; • Plan and implement software requirements in accordance with the company's quality standards; • Understand and follow current software development methodologies, criteria, and processes; • Design and execute unit and integration tests to ensure product quality and prevent future failures/bugs; • Prepare technical documentation for product-related solutions and assist with product documentation; • Diagnose and fix product defects; • Monitor trends and technologies to contribute to process improvements related to the company's product development; • Monitor system performance to identify bottlenecks; • Automate routine processes and tasks to support operations; • Train other teams on delivered features to disseminate knowledge.