Pipeline Medical

Role Description The Head of Sales is responsible for leading and executing the company's sales strategy to drive sustainable revenue growth and market expansion. This role oversees the entire sales lifecycle, including: - Lead generation - Pipeline development - New customer client conversion - Account management - Strategic client relationships The Head of Sales will lead and mentor the sales team, ensuring strong pipeline development, successful customer acquisition, and long-term client retention. The ideal candidate is an experienced healthcare sales leader with a proven track record of: - Building a sales organization team from “10 to 100” - Overseeing over $30M+ in annual sales - Scaling the sales organization - Optimizing structure, architecture, and processes - Consistently exceeding sales targets This individual is a natural leader who can create followership and inspire greatness in their employees, understanding that sales is a repeatable process that combines both art and science. Responsibilities - Sales Strategy & Revenue Growth - Iterate and execute the overall sales strategy to achieve company revenue goals. - Drive revenue growth with a focus on achieving double-digit sales growth annually. - Identify new business opportunities within the industry to achieve sales targets. - Analyze market trends, competitive activity, and client needs to refine sales strategies and positioning. - Establish scalable sales processes that support consistent growth. - Consistently examine sales processes, structure, and strategy to progress the department forward. - Sales Team Leadership - Lead, mentor, and develop the sales team across all aspects of the client journey. - Establish performance goals, KPIs, and compensation structures aligned with company revenue objectives. - Conduct regular coaching, performance reviews, and training sessions. - Recruit and onboard top-performing sales talent as the sales team grows. - Foster a culture of accountability, collaboration, and results-driven performance. - Pipeline & Performance Management - Oversee the health and progression of the sales pipeline from lead generation through deal closure. - Ensure the sales team follows structured sales processes. - Monitor pipeline activity, conversion rates, and sales cycle efficiency. - Implement sales forecasting and reporting to provide visibility into future revenue. - Develop corrective action plans proactively to account for any market changes. - Client & Strategic Relationship Management - Develop relationships with key stakeholders and decision-makers in healthcare organizations. - Support negotiations and closing of high-value or strategic accounts. - Ensure seamless hand-offs between Business Development Representatives and Account Managers. - Ensure long-term customer satisfaction, retention, and account growth. - Cross-Functional Collaboration - Collaborate with marketing to align lead generation strategies and campaigns. - Work closely with operations and product teams to ensure service delivery meets client expectations. - Provide feedback from clients and market insights to support product and service improvements. - Reporting & Forecasting - Deliver accurate sales forecasts and performance reports to executive leadership. - Track revenue growth, pipeline health, and sales performance metrics. - Identify opportunities to improve sales efficiency and team performance. Qualifications - Minimum 10 years of sales experience within the healthcare, medical-surgical (MedSurg), or pharmaceutical industries. - Proven track record of generating or managing $30M+ in annual gross sales. - Successfully taken a sales organization from 1 -> 100. - Minimum 5 years of experience leading or managing sales teams. - Strong understanding of the healthcare procurement environment, and medical supply or pharmaceutical sales cycles. - Demonstrated success in building high-performing sales teams and scaling revenue operations. - Excellent negotiation, presentation, and relationship-building skills. - Experience using CRM platforms such as Zoho or other sales management systems. - Strong strategic thinking, analytical skills, and ability to drive results. - Highly organized and capable of managing multiple priorities in a fast-paced environment. Benefits - PTO - Health Insurance - 401K

Role Description This is a remote position. 340B Order Fulfillment - Receive and process 340B orders received via Admin. - Verify item pricing against Admin and distributor websites. - Approve items/orders for EDI processing or initiate manual processes when EDI is unavailable. - Record all order processing notes in Admin and Zoho CRM. - Monitor daily shipment status and update Admin with tracking numbers and carrier info. - Maintain an up-to-date daily spreadsheet summarizing all 340B order activity. - Escalate any price discrepancies, out-of-stock items, or credit holds to the immediate supervisor. - Prepare and submit manual order forms via email for specialty items or when required. - Support manual order submission requests from the supervisor or during system downtime. - Track order progress clearly, distinguishing between fulfilled and pending shipments. Logistics Coordination - Act as the primary point of contact for healthcare facilities regarding order status and shipment tracking. - Collaborate with warehouses, third-party carriers, and internal departments to ensure timely, compliant deliveries. - Monitor inventory levels and proactively flag potential shortages. - Ensure healthcare shipments comply with packaging, labeling, and temperature control standards. - Manage accurate logistics records and delivery schedules in the company’s ERP and/or Admin platform. - Assist in recalls, returns, and replacements as needed. Operational & Team Support - Provide ongoing support to managers with special projects such as PID creation or spreadsheet assistance. - Participate in process improvement initiatives to streamline logistics operations and enhance customer experience. - Respond to and resolve issues via phone, email and chat systems. Qualifications - Knowledge of logistics, supply chain, or business operations relevant to the role. - Experience in logistics, supply chain, or customer service environments, including healthcare or pharmaceutical settings. - Familiarity with handling regulated or sensitive products, such as medical devices or pharmaceuticals. - Familiarity with logistics systems, ERP platforms (e.g., SAP, Oracle), and Microsoft Office tools, including Excel. - Organizational skills to manage multiple priorities in time-sensitive environments. - Clear and effective verbal and written communication. - Attention to detail with a focus on accuracy and compliance. - Ability to work independently and collaboratively across teams. - Aware of regulatory standards, including FDA requirements, HIPAA, and Good Distribution Practices (GDP).

Role Description The Accounting Assistant plays a critical support role within Pipeline Medical's Accounting team. This position is responsible for the day-to-day administrative and transactional finance functions that keep our high-volume procurement and distribution operations running smoothly. Responsibilities - Accounts Payable & Receivable Support - Process and verify a high volume of vendor invoices, purchase orders, and payment requests accurately and on time - Vendor Invoice processing completed within ≤ 3 business days - Procurement & Vendor Finance Administration - Coordinate with the procurement team to ensure all supplier invoices align with agreed pricing and delivery terms - Assist in tracking cost-of-goods data across product categories and flagging pricing discrepancies - Vendor record accuracy maintained at ≥ 98% - Purchase order-to-invoice matching rate of ≥ 97% Qualifications - Bookkeeping or accounting certification is an advantage (e.g. QuickBooks, AAT, or equivalent) - Minimum of 2–4 years of experience in a finance administration, bookkeeping, or accounting support role - Strong Microsoft Excel skills including pivot tables, VLOOKUP, and data formatting - Experience with business intelligence tools such as Power BI or Tableau - Exceptional attention to detail and accuracy in a high-volume transaction environment - High attention to detail and accuracy in processing large volumes of financial transactions - Ability to manage multiple deadlines and thrive in a structured, remote work environment

• Meet or exceed your monthly sales goals. • Meet or exceed your KPIs related to sales funnel and lead conversions • Introduce our medical aesthetic portfolio from leading manufacturers to new and established customers of Pipeline Medical. • Upsell customers to our full product portfolio of medical supplies, surgical supplies, and pharmaceutical products. • Maintain and grow the pipeline of new business. • Provide clinical information, objective handling, and additional specialized information to current and prospective clients • Collaborate with stakeholders of Pipeline’s medical aesthetic partners to penetrate market share further and growth. • Provide product information, answer queries, and offer advice to healthcare professionals, ensuring a thorough understanding of the features and benefits of our products • Collaborate with the sales and marketing teams to develop and implement sales strategies and achieve sales targets • Accurately maintain customer and sales information in the company's CRM system

• Build and maintain strong relationships with existing partners to drive revenue growth through their referrals. • Creating and managing leads within the CRM • Obtaining and organizing data files for analysis • Independently conducting follow-ups with partners • Maintaining consistent communication to ensure channel engagement and lead progression • Collaborate with marketing and sales teams to develop joint go-to-market strategies with partners. • Resolve partner issues and act as the secondary point of contact for channel-related matters. • Track partner performance, pipeline, and sales metrics to ensure targets are met. • Provide partners with resources, tools, and updates to effectively position and sell solutions.

• Develop strategic account plans that reflect a deep understanding of each practice’s clinical priorities and growth trajectory. • Integrate a consultative sales strategy with strong operational follow-through. • Align supply strategies, usage trends, and cost-saving opportunities with physicians’ long-term goals. • Grow existing accounts and increase top line revenue within an assigned portfolio. • Identify and close new customers and accounts to expand their book of business. • Deepen client relationships and drive overall profitability. • Manage assigned accounts through relationship selling. • Increase same store sales through cross-selling and upselling. • Proactively identify and pursue new business opportunities targeting an 80% conversion rate from lead to active customer. • Visiting accounts, cold calling on new accounts, or visiting and prospecting leads both in-person and remote. • Maintain accurate forecasts for account and book of business reporting weekly.

• Process all incoming orders daily and notify stakeholders of any blockers to fulfillment. • Review and clean up pending orders and ticket queues. • Daily follow-up on previously processed orders to confirm shipment and delivery status. • Review and tag unknown statuses for proper tracking. • Create and manage back-order tickets in the system. • Identify and suggest alternative products for back-ordered or rejected items. • Communicate with account managers or customers regarding substitutions or delays. • Respond to account manager and customer inquiries via call, chat, and email. • Track and manage follow-ups to ensure resolutions are completed promptly. • Handle the return process for damaged or undelivered products. • Notify distribution partners of delivery failures and initiate return or refund processes. • Track ticketing progress and ensure proper documentation for unresolved issues.

• Develop and execute comprehensive SEO strategies to improve organic search rankings and drive qualified traffic to pipelinemedical.com. • Conduct in-depth keyword research, competitive analysis, and technical SEO audits. • Optimize website content, landing pages, and blog posts for search engines, ensuring all content adheres to best practices. • Manage and monitor backlink profiles, and implement link-building strategies. • Monitor and report on SEO performance using tools like Google Analytics, Search Console, and other SEO platforms. • Create, curate, and manage all published content across key social media platforms to build brand awareness and generate leads. • Develop and implement a social media content calendar aligned with marketing goals and product launches. • Monitor, listen, and respond to users in a professional "social voice," fostering community engagement and cultivating sales leads. • Analyze social media campaign performance and provide actionable insights to optimize future efforts.