PHI - Quality Care Through Quality Jobs

Role Description This position is responsible for leading the PHI Cares call center team to ensure exceptional customer service and membership transactional support. This role is also accountable for call center sales development and achieving membership sales growth targets through promotion of the PHI Air Medical Services program. - Provides leadership, accountability and support to the PHI Cares Call Center Team, ensuring customer service standards are met and membership sales goals are achieved. - Educating existing and prospective Membership customers on the value of the program and driving inside sales to upgrade and expand active memberships. - Collaborate with call center team to cultivate sales leads to achieve and exceed sales quotas. - Cold call all leads supplied from the web or other sources and document the sales or reason for not purchasing. - Coordinate with other departments and teams to provide needed sales and financial data. - Maintain close communication with operational leadership, and other agents as appropriate in order to ensure effective and timely job completion. Qualifications - High school diploma or equivalent required - 10+ years experience as a Membership call center representative - Ability to do multiple types of call center functions and experience doing: - Sales - Renewals - Retention Save - Upsell - Highly skilled with call center sales systems and software - A passion for generating sales with a proven call center experience. - Utilize rapport building to best meet the needs of the customer in the most sincere and ethical manner. - Display a competitive spirit to meet and exceed company wide and personal sales goals. - High level of professionalism, honesty, and drive, with a passion to excel. - Excellent communication, problem solving skills, time management, organization, and multi-tasking abilities. - Computer proficient Requirements - Safe: Absolute belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome. - Efficient: Focused on outcomes that are smart and responsible by making the best use of resources to maximize overall productivity and achieve sustainable profitability. - Quality: Committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes. - Service: Dedicated to the service of customers, communities, and each other. Behavioral Competencies - Show Real Grit: Pursue every task with drive, energy, and a commitment to finish. - Perform with Integrity: Always do what's right. - Be a great team player: Treat others with dignity and respect, and be committed to working as a cohesive team. - Give and Get Help: Know the signs and have the courage to give help and get help when needed. Benefits - For more than 40 years, providing critical air medical transport services across the country. - Outfit each aircraft with the most advanced technology. - Subject crews to the most rigorous protocols and training. - Pioneer the most forward-thinking safety program in the country. - Accident rate well below the national average. - First to receive the Vision Zero Aviation Safety Award.

Role Description As a Program Director, you'll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way. - Overall accountability for personnel and budgetary decisions pertaining to the operation of EMS bases assigned. - Maintain consistent overall operation of the rotor-wing and fixed-wing bases (if applicable) that includes availability of appropriate medical equipment and supplies to deliver quality patient care. - Responsible for ensuring a safe operational environment. - Work closely with Legal Department, Human Resources, Risk Management and Safety to manage and reduce risk and liability in all aspects of daily operations. - Responsible for ensuring that all pilot training, refresher training and FAA regulations for operations and maintenance are adhered to under FAR Part 135 regulations. - Responsible for the personnel, budget and training programs. - Oversight of all business/strategic planning, coordinating efforts, marketing for service lines (rotor-wing, fixed-wing and long-range jet operations). - Responsible for EMS PR/Outreach education, employee interactions with customers (internal and external) and referring and receiving physicians. - Responsible for all contractual relationships with payers, state health departments, other governmental payers and vendors. - Remain abreast of local, regional, state and national legislation and regulations which impact delivery of air medical transport issues through active participation in the appropriate local, regional, state and national organizations. - Provides for the flow of information to PHI both verbally and in regular written reports. - Prepare and present marketing information to internal and external customers. - Train internal resources for marketing presentations. - Assist in the development and approval of marketing collateral materials, giveaway items, etc. - Responsible for the general oversight of proactive marketing plan for the program by utilizing internal and external resources. - Respond to requests from external customers (i.e., assist companies, managed care companies, EMS related agencies, physicians, etc.) by composing appropriate correspondence, selecting collateral materials, preparing formal credential information. - Respond to contract RFP's and present in-service sessions, marketing presentations, etc. - Perform other duties as required. Qualifications - College Graduate or Equivalent Experience - Five years management experience – preferably in air medical - EMS related experience - Must possess good writing, speaking and interpersonal communication skills - Leadership skills and the ability to relate to a subordinate staff by leading, coaching and developing their leadership potential - Effective human relations skills are critical, as this position will work closely with physicians, national organizations, legislative representatives and all levels of staff. - Must be able to pass a pre-placement drug test and background screen Requirements - Schedule/Location: 5 & 2 - Must reside in NM - Territory includes NM/West TX Benefits - For more than 40 years, our company has been providing critical air medical transport services across the country. - Outfit each aircraft we fly with the most advanced technology. - Subject our crews to the most rigorous protocols and training. - Pioneer the most forward-thinking safety program in the country. - Our accident rate is well below the national average. - First to receive the Vision Zero Aviation Safety Award.

Senior Sales Manager – PHI Cares Memberships Join Our Life-Saving Team and take advantage of a base salary, travel stipend, and uncapped commission!! Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our Membership Sales team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe. As a Senior Sales Manager, you'll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way. Who We Are: PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period. Job Summary: The Senior Sales Manager is a key driver of membership growth at PHI Cares, with a primary focus on selling and promoting our membership services to individuals, families, and organizations across the country. This role is responsible for developing and nurturing relationships with prospective and existing members through a consultative sales approach, while representing PHI Health at community events, corporate meetings, and local business engagements. In this high-impact position, the Senior Sales Manager leads field sales efforts within their assigned territory, executing strategic initiatives that generate direct-to-consumer and business-to-business membership sales. They are expected to meet and exceed sales targets while actively contributing to the development of innovative sales programs and tactics. Reporting to the Director of Membership Sales, the Senior Sales Manager also collaborates closely with cross-functional teams to ensure a seamless customer experience. They facilitate ongoing sales training, coaching, and mentorship for new team members, helping to build a high-performing, goal-oriented sales team. This role is ideal for a dynamic and results-driven professional who thrives in a fast-paced environment and is passionate about expanding access to PHI Health’s life-saving services through membership. Responsibilities Include: - Develop and implement effective sales strategies to achieve sales targets and maximize revenue growth. - Monitor and analyze sales performance metrics to identify areas for improvement and implement corrective actions as needed. - Build and maintain strong relationships with key clients, ensuring customer satisfaction and retention. - Collaborate with cross-functional teams, including marketing and product development, to align sales strategies with overall business objectives. - Conduct market research and competitor analysis to identify new business opportunities and stay updated on industry trends. - Provide sales forecasts, reports, and insights to senior management, highlighting key achievements, challenges, and recommendations. - Train and onboard new sales team members, providing guidance and support to enhance their sales skills and product knowledge. - Stay informed about market trends, customer needs, and industry developments to effectively position the company's products and services. - Stay updated on sales techniques and best practices, continuously improving sales processes and methodologies. Compensation and Benefits: - We offer a comprehensive benefits package and uncapped commissions! Schedule/Location: - 5 & 2 - This position requires travel throughout assigned territory: Redding, CA The Successful Candidate Will Have: - High school diploma or equivalent required - High school diploma or equivalent required; higher education in business or related field preferred. - 5+ years of previous outside sales experience. - 3+ years of prior industry sales experience. - Demonstrated track record of success in B2B sales to companies with 100 or more employees. - Proven track record of meeting and exceeding sales goals as an individual and team member. - Display a positive and up-beat demeanor. - Proven track record of developing sales talent. - High level of professionalism, honesty, and drive, with a passion to excel. - Excellent communication, problem solving skills, time management, organization, and multi-tasking abilities. - Proficiency with Microsoft Office programs and SaaS CRM programs. - Must pass a background check and drug screen. Our Core Competencies: - Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome. - Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. - Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes. - Service. We are dedicated to the service of our customers, our communities and each other. Behavioral Competencies: - Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances. - Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise - High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards. - Initiative – Takes a proactive approach and takes action without being prompted. - Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities. The PHI Health Advantage: For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country. Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry. Join today and take advantage of a base salary, travel stipend, and uncapped commission!DISCLAIMER The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

Coordinator, Clinical Education Join Our Life-Saving Team! Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe. With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way. Who We Are: PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period. Job Summary: Performing under the direct supervision of the Manager, National Clinical Educational Standards and indirectly to the designated Director, this position is responsible for the coordination and delivery of clinical education programs for internal personnel, as well as general support of community outreach educational programs. Responsibilities Include: - Responsible for ensuring the coordination and delivery of required educational programs for both new hires and existing personnel - Maintains active involvement in program wide EMS activities - Performs audits and verifies employee educational requirement completion and documentation (travel required) - Assists management with interviews and evaluations of potential New Hires - Works Closely with Program Medical Director(s) and CQI Committee for involvement in case review sessions and ad hoc presentations as needed - Maintains requirements for active flight status and may periodically function as primary fight crew member and/or third-party observer if applicable The Successful Candidate Will Have: - Requires at least 1 and preferably 3 years flight experience and current licensure (RN or EMT-P or RRT) - Bachelor's degree preferred - Current specialty certification preferred (CFRN, FP-C, RRT), otherwise must complete within 24 months of hire - Certified instructor in ITLS, ACLS, BLS, PALS, NRP strongly preferred - Must possess good writing, speaking, and interpersonal communication skills - Leadership skills and ability to relate to clinical (EMS) staff are essential - Must be computer literate with above average software proficiency - Must be able to pass a pre-placement drug test and background screen - This position is designated Safety Sensitive for purposes of Arizona Medical Marijuana Act Schedule/Location: - 5&2 - Must reside in Arizona up to 75% travel required Compensation and Benefits: - We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested. Our Core Competencies: - Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome. - Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. - Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes. - Service. We are dedicated to the service of our customers, our communities and each other. Behavioral Competencies: - Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances. - Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise. - High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards. - Initiative – Takes a proactive approach and takes action without being prompted. - Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities. The PHI Health Advantage: For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country. Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average, and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry. DISCLAIMER The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

Join our life-saving team in Arizona and take advantage of a sign-on bonus up to $35,000. Are you an experienced aircraft mechanic looking to make a difference? PHI Health is seeking a A&P-licensed mechanic with 2+ years as a Certified Aircraft Mechanic to work on our helicopters. At PHI Heath, every detail matters because every flight can save a life. As an A&P Mechanic, you will be a crucial part of our mission, ensuring our fleet of state-of-the-art aircraft is always ready to respond to emergencies with precision and reliability. If you're able to investigate and repair anything and everything to do with the air frame or powerplant and have a keen interest in continuing to develop your skills – join our team! Who We Are: PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period. Responsibilities Include: - Review and evaluate daily maintenance or inspection requirements and carry out various tasks in order to maintain the airworthiness of the aircraft. - Notify Lead Mechanic of unusual situations requiring schedule changes, aircraft changes, extra manpower or technical assistance. - When at a field base, be responsible for the maintenance of all aircraft assigned to her/him reviewing stock levels and requisitioning spares as necessary to provide required repairs. Responsible for the safety and security of all company assets at field base. - Prepare reports, requisitions, inventories, and personally certify on aircraft logs and related inspection and maintenance forms that work accomplished meets the requirements of the FAA, manufacturer and PHI Health. - Comply with entries in RAMCO, such as work packages, status sheets, removals and installs in physical structure. - Maintain close communication with Lead Mechanic and AMBS, and other agents as appropriate in order to ensure effective and timely job completion. - Maintain parts inventory and recommend level changes when necessary. - Maintain company provided special tools and ensure calibration is performed as scheduled. - Perform miscellaneous related duties as assigned. The Successful Candidate Will Have: - High School diploma. - Hold an FAA Mechanic Certificate with both Airframe and Powerplant - At least 2 years of Maintenance experience as a Certified Mechanic - Possess basic skills in communications - Computer skills required. - Must be able to pass pre-placement physical exam including functional capacity exam (strength and flexibility assessment, lift up to 100 pounds) drug screening and background screen. - For Mechanics in the PHI Roving Maintenance Team - Sheet metal repair and/or Avionics troubleshooting/repair skills - Must be able to travel frequently, sometimes with short notice during regularly scheduled hitch. - Must able to work night shifts where maintenance events dictate. Compensation and Benefits: - We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested. - This package includes competitive pay, shift bonuses, shift incentives, Annual Safety Bonus, Annual Employee Bonus, and much more. Schedule/Location: - 7 & 7 - Travel between bases is required Our Core Competencies: - Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome. - Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. - Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes. - Service. We are dedicated to the service of our customers, our communities and each other. The PHI Health Advantage: For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country. Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry. Sign-on bonus up to $35,000 - Arizona - Remote: Travel is Required!DISCLAIMER The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws