PestCo

• Ensure that leads are routed, scheduled, documented and reconciled accurately. • Drive speed-to-lead, data integrity, reporting accuracy, and cross-functional alignment. • Answer inbound lead calls • Route leads to appropriate reps within defined SLA • Ensure accurate customer information collection • Create and maintain customer records • Transfer Customer to ISR Team, OSR Team, or office • Schedule Quotables (Field Leads)

• Working in the administrative department to assist Accounts Receivable with duties such as heavy collections. • Sending invoices and communicating with customers. • Contacting customers with overdue accounts and attempting to collect the overdue amount (heavy phones). • Maintaining records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. • Resolving customer issues and complaints concerning billing. • Collaborating with other departments and managers on problem resolution. • Assisting with special projects and analysis.