Peek Travel

• Follow-up and see through resolutions on customer inquiries across channels, including phone calls, emails, and Helpdesk requests, while maintaining a high customer satisfaction rating. • Craft informative, timely, and instructional messages in response to product- and tech-related queries. • Active participant in team meetings and in assisting other colleagues across the company. • Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes. • Learn Peek’s rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes. • Meet monthly Items per month, CSat and QA minimums and develop consistent performance.

• Own and execute the global payments product roadmap. • Define product strategy and requirements for payment methods. • Analyze payment performance and market trends. • Define, monitor, and optimize key payment KPIs. • Lead integrations with payment processors and partners. • Partner with Payment Operations and Finance teams. • Drive cross-functional alignment by communicating priorities. • Leverage AI tools for research and execution.

• Grow relationships with operators, wholesale partners, resellers, online travel agencies (OTAs), and tour desks throughout Hawaiʻi. • Leverage your existing tourism network to generate warm leads, referrals, and partnership opportunities that contribute to the commercial pipeline. • Represent Peek at industry events, trade shows, tourism organizations, and operator meetings across the islands. • Become the leading expert on Peek Pro within the Hawaiʻi market. • Develop Hawaiʻi-specific use cases, workflows, and demo scenarios tailored to local operators. • Gather operator feedback, competitive intelligence, and market insights and share them with internal stakeholders. • Own post-onboarding relationships with operators to ensure successful adoption and long-term value realization.

• Target, identify and sell Peek’s products to activity operators • Present in-person (when / where applicable) and online demos of Peek products • Educate operators about unique trends in the industry and provide insight on how they can change with the trends • Encourage operators to think differently about their business • Develop and execute a strategic plan for each territory location and create reliable forecasts • Strategically overcome objections and competition • Consistently over achieve monthly and quarterly acquisition targets • Listen to what operators want and provide insight to Senior Management • Utilize Salesforce to manage your territory, forecast activity and maintain consistent organization • Anticipate travel depending on the local market and restrictions (when / where applicable)

• Develop, test, and optimize marketing creative across multiple brands and channels • Produce and launch 5–10 new ad creatives per week • Create and edit 3-5 vertical videos per week • Manage end-to-end production of videos • Lead ongoing creative testing initiatives to improve campaign performance • Engage with the community through social media • Monitor social platforms for trends and audience sentiment.

• Own the growth and success of the Costa Rica market across new business acquisition, customer retention, and account expansion. • Prospect, identify, and sell Peek products to tour, activity, and attraction operators through a consultative sales approach. • Build and manage a healthy pipeline of new business opportunities, including self-sourced leads and market development efforts. • Deliver compelling online and in-person product demos tailored to each operator’s business needs. • Support the onboarding and implementation process for new customers, ensuring successful adoption of Peek Pro. • Build strong, trusted relationships with existing customers to drive retention, adoption, and long-term success. • Educate operators on industry trends, online booking best practices, direct booking growth, and ways to get more value from Peek. • Develop and execute a strategic market plan that includes new logo growth, existing customer expansion, competitive insights, and local relationship-building.

• Identify and prioritize automation and AI opportunities across GTM, RevOps, Sales, and Operations teams. • Build and integrate AI-powered tools using LLMs, APIs, and automation platforms. • Work with diverse data types. • Act as an internal AI consultant. • Evaluate and integrate third-party AI tools and services. • Maintain and improve the agent fleet. • Stay current on LLMs, AI tools, and automation trends. • Partner with RevOps leadership to shape the AI/automation roadmap.

• Lead Peek’s Go-to-Market (GTM) Revenue Enablement function, driving design, development, and execution of programs • Own the end-to-end Revenue Enablement strategy and execution across key initiatives • Design and implement scalable operating systems for Enablement • Own the AI and automation roadmap for Enablement • Develop and oversee an overarching training and ongoing education curriculum • Own prioritization across enablement initiatives by assessing business impact • Develop interactive training solutions tailored for remote learning environments • Build content, interactive training guides, and staged content modules utilizing the new AI-driven approach • Independently drive the creation of enablement materials for new features, positioning, workflows, and GTM motions • Deliver processes and tools to help drive awareness, adoption, and success of key features • Develop an SME certification program

• Own features for ACME from discovery through launch. You'll write requirements, think through edge cases, and be the person cross-functional teams trust for accurate, grounded answers. • Manage and prioritize a ticket backlog with accuracy and consistency - nothing falls through the cracks • Partner with ops and sales teams to represent the product clearly in operator-facing contexts • Use analytics tools to monitor product usage and identify opportunities and measure impact of releases. • Use AI tools actively and responsibly in your day-to-day workflow - for research synthesis, writing, competitive analysis, summarizing feedback, and accelerating decisions • Identify opportunities to leverage AI, automation, and webhook-based workflows to solve real end-user problems - translating what's technically possible into features that actually ship and matter • Stay curious about the AI and automation landscape; bring forward practical ideas for how emerging tooling can reduce manual work or unlock new operator capabilities across our platform.

• Architect and break down ambiguous product problems into concrete, well-scoped test cases and test plans, owning work from design through production release. • Contribute to our AI-first engineering culture, share patterns, document what works, and help the team level up on how we build with AI. • Use AI tools fluently - Claude Code, Augment or equivalent, to compress implementation time, then critically review everything that comes out of them. • Collaborate closely with Product and Design to identify gaps in specs, surface edge cases early, and push back when something isn't ready to ship. • Set the quality bar: well-structured, maintainable code; conduct thorough code reviews; maintain adequate test coverage; and catch bugs AI introduced before they reach production.