Patreon

Title: Product Manager, Payments Experience Location: San Francisco Department: Product Management Employment Type Full time Location Type Hybrid Department Product ManagementProduct Management Compensation - $196K – $294K • Offers Equity Job Description: Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: - $10 billion+ generated by creators since Patreon's inception - 100 million+ free memberships for fans who may not be ready to pay just yet, and - 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Product Manager, Payments Experience to support our mission. This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model. About the Team The Payments Experience team is establishing Patreon’s position as the most trusted direct-to-creator payments platform for fans and creators through seamless, delightful payments experiences. This team owns payments problems end-to-end on both web and mobile, from the purchase experience for fans all the way through the account balance withdrawal experience for creators, and the systems and settings in between. The Payments Experience team also partners with teams working on payments platform and internal tooling to deliver fully-supported product solutions that scale efficiently with Patreon’s growth. About the Role As a Payments Experience Product Manager, you’ll own the strategy and roadmap execution for the core payments user experiences on Patreon. You’ll help us become the #1 most trusted payments partner to creators and their fans by owning the core pay-in and pay-out user experiences on web and mobile, as well as membership management, billing, pricing, and the financial data and systems that power the core business of Patreon. You’ll have the opportunity to shape the future of how creators get paid, and you’ll work closely with world-class designers, engineers, and go-to-market teams to deliver thoughtful, high-quality product experiences. About You - You have 5+ years of product management experience, with a successful track record of launching consumer products that solve real user problems - Experience working on user problems in the consumer payments space, including leading or collaborating on platform enhancements - Strong product sense: able to define vision and strategy, and drive execution from discovery through launch and iteration - You have experience delivering internal tools as part of end-to-end product experiences - You have experience deprecating products while maintaining user trust - Thoughtful decision-maker who can balance qualitative insights and quantitative data to set priorities - Strong communicator and collaborator, able to influence cross-functional partners without authority About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: - Put Creators First | They’re the reason we’re here. When creators win, we win. - Build with Craft | We sign our name to every deliverable, just like the creators we serve. - Make it Happen | We don’t quit. We learn and deliver. - Win Together | We grow as individuals. We win as a team. We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you. Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role. The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions. Patreon reserves the right to modify or update compensation and benefits at any time.

Title: Senior Director, Paid Media Location: New York or San Francisco Employment Type Full time Department Go-to-Market (GTM)Marketing Compensation - $228K – $342K • Offers Equity Job Description: Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: - $10 billion+ generated by creators since Patreon's inception - 100 million+ free memberships for fans who may not be ready to pay just yet, and - 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Senior Director, Paid Media to support our mission. This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model. About the Team The Marketing team at Patreon operates as both a traditional marketing organization and an internal creative agency. We lead the development and expression of the Patreon brand-driving awareness, affinity, and growth among creators and fans. Our work spans brand strategy, creator marketing, creative direction, video production, social media, events, and public relations. Together, we craft campaigns and experiences that celebrate creativity, highlight the power of direct fan support, and showcase the diverse voices that make Patreon unique. With a blend of strategic thinking and hands-on execution, the team shapes how the world sees Patreon and how creators connect with their communities. About the Role Patreon's mission is to fund the creative class. As we expand how we help creators grow, we're seeking a Senior Director, Paid Media to develop Patreon's performance marketing strategy and build an in-house paid media capability that can ultimately support creators directly. This role is both strategic and hands-on: you'll shape how Patreon invests in paid channels to drive growth, while also designing a new offering that helps creators access paid media in a way that is effective, ethical, and creator-first. You'll work cross-functionally with Product Marketing, Brand, Product, Engineering, Legal, and Trust & Safety to ensure our approach builds trust with fans, grows creator audiences, and improves creator revenue. About You What We're Looking For - 8+ years of experience in performance marketing, paid media strategy, or media buying, ideally in a tech, platform, or creator-economy context. - Proven track record of developing paid media strategies that drive measurable growth. - Hands-on experience with planning, buying, and optimizing campaigns across key digital channels. - Strong understanding of attribution models, incrementality testing, and growth measurement frameworks. - Ability to build new capabilities from the ground up, balancing strategic vision with tactical execution. - Excellent collaboration skills, with experience partnering across Marketing, Product, Legal, and Trust/Safety functions. - Deep empathy for creators and passion for building trust-driven growth programs. Nice to Have - Experience designing media programs or services that support third-party partners (e.g. creators, small businesses, or customers). - Knowledge of privacy regulations (GDPR, CCPA) and brand safety best practices in paid advertising. - Familiarity with influencer marketing, fan acquisition funnels, and creator monetization models. About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: - Put Creators First | They're the reason we're here. When creators win, we win. - Build with Craft | We sign our name to every deliverable, just like the creators we serve. - Make it Happen | We don't quit. We learn and deliver. - Win Together | We grow as individuals. We win as a team. We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you're excited about a role but your past experience doesn't match with every bullet point outlined above, we strongly encourage you to apply anyway. If you're a creator at heart, are energized by our mission, and share our company values, we'd love to hear from you. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role. The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role's job family. The final offer will be based on candidate's experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon's leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Title: Fullstack Engineer, Creation Location: New York, New York Employment Type Full time Location Type Hybrid Department Engineering Compensation - $189K – $255.5K • Offers Equity OverviewApplication Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: - $10 billion+ generated by creators since Patreon's inception - 100 million+ free memberships for fans who may not be ready to pay just yet, and - 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Full Stack Software Engineer to support our mission. This role is based in New York and open to those who are able to be in-office 2 days per week on a hybrid work model. About the Team The Creation team helps creators express their full creativity on Patreon. We build and maintain tools for media and newsletter creation that are distributed across mobile, web and email. We are a New York based, cross-functional product engineering team focused on delivering measurable value to creators. About the Role - Scale & expand Patreon's media publishing capabilities, helping creators more expansively express themselves - Deliver high quality experiences optimized for performance, speed of task completion and user delight - Collaborate closely with product managers, designers, data scientists, and other engineers to design, build, and iterate on monetization features. - Lead development of fullstack features, with a focus on modern frontend technologies like React, and TypeScript, while building reliable backend systems in Python and MySQL. - Contribute to a strong product-oriented engineering culture, best practices, and bringing an eye for quality and user empathy to the development process. About You - 3+ years of experience in software development - Passionate about shipping impactful features quickly and iteratively, using data and experimentation to inform decisions. - Experience designing and running A/B tests, analyzing results, and turning insights into action. - Comfortable diving into both frontend and backend code to deliver end-to-end functionality. - Skilled at collaborating across disciplines and communicating technical and product trade-offs clearly. About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts: - Put Creators First | They’re the reason we’re here. When creators win, we win. - Build with Craft | We sign our name to every deliverable, just like the creators we serve. - Make it Happen | We don’t quit. We learn and deliver. - Win Together | We grow as individuals. We win as a team. We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you. Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching. Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates outside of our office hubs are not expected to meet the same requirements. At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role. The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions. Patreon reserves the right to modify or update compensation and benefits at any time

• Supporting customers via our help desk with questions ranging from onboarding to advanced configuration • Becoming an expert on how Memberful integrates with WordPress and tools like Mailchimp, Discord, Zapier, and other third-party services • Troubleshooting API, webhook, and integration issues • Reproducing and diagnosing technical issues before routing them to engineering • Collaborating closely with the on-call engineer to handle and prioritize technical tickets efficiently • Updating or creating help docs, troubleshooting guides, and other educational content • Gathering, organizing, and communicating feature requests and customer insights to the team • Helping potential customers assess whether Memberful is the right fit for their needs • Helping evolve our support operations by introducing automation and AI-assisted tools that make troubleshooting faster and free the team to focus on higher-value customer work • Improving internal processes as the team grows and the product expands

• Explore data and real-world cases to develop signals and machine learning models that identify and reduce platform risk. • Partner with cross-functional teams to design practical ML solutions that fit real workflows. • Analyze and prepare training data, including working with crowdsourced labeling and human-in-the-loop processes. • Prototype, train, and iterate on machine learning models, using a mix of established and novel techniques. • Own the path from idea to production: deploy ML and signal-based models, and write backend code when needed. • Build observability into models, debug performance gaps, and continuously improve based on real-world results. • Measure impact using offline evaluation and experiments such as A/B tests.

• Design, build, and maintain the pipelines that power all data use cases. This includes ingestion of raw data from production databases, object storage, and message queues, and vendors into our Data Lake, and building core datasets and metrics. • Develop intuitive, performant, and scalable data models (facts, dimensions, aggregations) that support product features, internal analytics, experimentation, and machine learning workloads. • Implement robust batch and streaming pipelines using Spark, Python, and Airflow. • Build pipelines adhering to standards for accuracy, completeness, lineage, and dependency management. Build monitoring and observability so teams can trust what they’re using. • Work with Product, Data Science, Infrastructure, Finance, Marketing, and Sales to turn ambiguous questions into well-scoped, high-impact data solutions. • Pay down technical debt, improve automation, and follow best practices in data modeling, testing, and reliability. Mentor peers earlier in their career within the team.

• Design, build, and maintain the pipelines that power all data use cases. This includes ingestion of raw data from production databases, object storage, and message queues, and vendors into our Data Lake, and building core datasets and metrics. • Develop intuitive, performant, and scalable data models (facts, dimensions, aggregations) that support product features, internal analytics, experimentation, and machine learning workloads. • Implement robust batch and streaming pipelines using Spark, Python, and Airflow. Handle complex patterns like incremental processing, event-time partitioning, and late data handling. • Define and enforce standards for accuracy, completeness, lineage, and dependency management. Build monitoring and observability so teams can trust what they’re using. • Work with Product, Data Science, Infrastructure, Finance, Marketing, and Sales to turn ambiguous questions into well-scoped, high-impact data solutions. • Pay down technical debt, improve automation, and drive best practices in data modeling, testing, and reliability. Mentor peers and help shape the future of Patreon’s data.