Panera Bread

Role Description The Liability Program Manager serves as a subject matter expert responsible for the strategic oversight and day-to-day management of Panera's auto, general, and product liability claims program. This role partners with Panera's Third Party Administrator (TPA) to investigate, evaluate, reserve, and resolve claims within the company's deductible. The Liability Program Manager directly handles claims not requiring TPA submission, manages litigation activity, drives TPA performance and accountability, and provides data-driven insights to leadership on program trends and cost-containment opportunities. - Oversee the handling of auto, general, and product liability claims managed by the TPA. - Conduct periodic claim file audits to evaluate TPA adherence to best practices. - Monitor TPA performance metrics and report results to management. - Assist TPA in establishing appropriate action plans for claim resolution. - Participate in TPA stewardship meetings. Claims Handling and Resolution - Approve appropriate loss and expense reserves and payments within stated authority limit. - Approve settlements within granted authority. - Evaluate coverage applicability, policy terms, and risk transfer opportunities. - Work with internal and external customers in investigating claims. - Directly manage and resolve liability claims that fall below TPA reporting thresholds. - Manage subrogation recoveries; track recovery rates and pursue collection. Litigation Management - Attend legal proceedings as necessary for case resolution. - Oversee the selection and performance of defense counsel in coordination with the TPA. - Review and approve litigation budgets and legal fee invoices. - Proactively manage litigated files to resolution. - Evaluate exposure on litigated claims and recommend escalation to excess carriers. Reporting, Analysis, and Communication - Draft and present claim reviews to management. - Analyze claims data to identify trends and translate findings into actionable recommendations. - Prepare periodic portfolio reports for management and key stakeholders. - Utilize RMIS to maintain accurate and current claim data. - Partner with Safety, Operations and HR to communicate claim trends. - Provide training and guidance to field operations and management. Program Administration - Coordinate with excess and umbrella carriers on claim reporting. - Maintain current knowledge of legislative and regulatory developments affecting liability claims. - Other tasks as assigned. Qualifications - 6+ years of relevant risk management experience or commercial casualty claims experience. - Experience with complex and litigated claims. - Demonstrated experience in TPA oversight. - Experience managing defense counsel relationships and litigation budgets. - Familiarity with insurance policy interpretation and coverage analysis. - Proficiency with Risk Management Information Systems (RMIS) or similar platforms. - Experience with subrogation identification and recovery tracking. Requirements - Ability to work independently with minimal oversight. - Excellent verbal and written communication skills. - Strong analytical skills with the ability to interpret claims data. - Effective negotiation skills. - Collaborative approach with the ability to build productive working relationships. - High level of professional integrity and ethical standards in claims handling. Education and Certifications - Bachelor's degree required; advanced degree preferred. - Associate in Risk Management (ARM), Associate in Claims (AIC) or similar industry designation preferred. Working Conditions - This position is fully remote with occasional travel for mediations, trials, and other events. - Must maintain a dedicated, professional home office environment with reliable, high-speed internet. Benefits - Competitive Pay $100,038 to $111,807 annually. - The actual pay offered will be determined by multiple factors.

Role Description The Nurse Case Manager serves as the clinical resource within the Risk Management & Safety team, providing telephonic nurse case management to support injured employees through the workers' compensation process from initial injury through return to work. This role applies clinical expertise to evaluate the appropriateness of medical treatment, facilitate timely access to quality care, coordinate return-to-work planning, and drive optimal outcomes for both the injured employee and the organization. - Provide telephonic nurse case management on new and open workers' compensation claims, within established timeframes. - Evaluate the nature and severity of injuries, review medical documentation, and assess treatment plans for clinical appropriateness, necessity, and alignment with evidence-based treatment guidelines (e.g., ODG, ACOEM, state-specific guidelines). - Identify claims requiring nurse case management intervention based on clinical red flags, including delayed recovery, comorbidities, complex diagnoses, surgical recommendations, opioid prescriptions, and psychosocial barriers to return to work. - Maintain ongoing communication with injured employees to monitor recovery progress, address concerns, reinforce compliance with treatment plans, and provide education on their condition and the recovery process. - Coordinate with treating physicians to clarify diagnoses, discuss treatment plans, obtain functional capacity information, and advocate for appropriate work restrictions and modified duty accommodations. - Facilitate peer-to-peer and utilization review referrals when treatment appears outside established guidelines, and work with the TPA and UR vendor to manage the process. - Identify and escalate potential fraud indicators, secondary gain issues, or malingering concerns to the adjuster and Risk Management leadership with supporting clinical documentation. Qualifications - Active, unrestricted Registered Nurse (RN) license in good standing. - Nurse Licensure Compact (NLC) multistate license required. - Certified Case Manager (CCM) required. - 5+ years of clinical nursing experience, with a minimum of 3 years in workers' compensation nurse case management. - Demonstrated experience managing a caseload of workers' compensation claims across multiple jurisdictions. - Experience with telephonic nurse case management, including three-point contact, treatment plan review, return-to-work coordination, and utilization management. - Familiarity with evidence-based treatment guidelines (ODG, ACOEM, or state-specific guidelines). - Experience working with TPAs, insurance carriers, and/or self-insured employers in a workers' compensation environment. - Knowledge of workers' compensation regulatory frameworks across multiple states. - Experience with claims management systems (RMIS or TPA platforms). Requirements - Strong clinical assessment and critical thinking skills. - Exceptional verbal and written communication skills. - Empathetic, employee-centered approach balanced with cost-consciousness. - Ability to manage a high-volume caseload independently. - Strong organizational skills with meticulous attention to documentation quality. - Collaborative approach with the ability to build productive working relationships. - Proficiency with Microsoft Office (Excel, Word, Outlook, Teams). - High level of professional integrity and discretion when handling confidential information. Benefits - Competitive Pay: $87,753 to $103,239 annually. - The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Working Conditions - Fully remote position; must maintain a dedicated, professional home office environment with reliable high-speed internet. - Must reside in a Nurse Licensure Compact (NLC) state to maintain multistate practice privileges. - Caseload volume and complexity may fluctuate; ability to manage workload during peak injury periods is essential.

Role Description This position is based from home and assigned to a dedicated geographic territory, responsible for exceeding sales activity and revenue objectives through new business acquisition and an existing client base. You will act as liaison between clients, retain and catering operations teams, and other internal departments, with the ultimate goal to grow catering revenue within your geographic territory. Duties & Responsibilities - Achieve required KPIs: High number of dials and conversations per day, growth in Target Accounts, acquisition of new clients and organizations, and dollar value of regional book of business. - Prospecting and use of account-based selling techniques and strategies to grow sales within given Target Account. - High volume of outbound calling to leads, new, active and at risk clients to build relationships and generate incremental and ongoing revenue. - Demonstrate knowledge of geographic territory, including top employers, key economic drivers, etc. - Leverages internet to research prospective clients and industries in order to grow customer base. - Encouraged to use outside selling resources (i.e. business journals, Google, LinkedIn) to build sales. - Develop, maintain and execute Territory Account Plans to drive incremental sales growth. - Qualify clients and their respective organizations, in order to understand client buying patterns, future needs, and forecast large transactions in our CRM. - Achieve assigned period, quarterly and annual target revenue goals through selling activities. - Create proposals, assist with online and offline ordering, and support client purchases. - Actively drive online ordering and loyalty program sign-ups. - Build and maintain positive client relationships, uncovering referral and growth opportunities. - Mastery and knowledge of Panera’s catering offer. - Support clients and operating partners around providing the highest level of customer experience. - Build relationships with local catering teams and partner to successfully execute catering orders. - Work in a virtual team environment and function as an extension of regional sales team, to include, regional sales efforts with other sales roles to prospect and reactivate clients, growing share of wallet at Target Accounts, and in the regional geography. - Demonstrates excellence in time management through use of Outlook Calendar and SalesForce.com, as well as, other online resources to maximize organization, strategic planning and follow-up. - Perform other job functions as directed by Leadership. Leadership Skills - Actively participates in group discussions. - Provides insights to team on ways to improve business. - Collaborates with team members and management on sales and business initiatives. - Volunteers for projects or focus groups to help further the success of the sales team. - Positive feedback from management, co-workers and functional staff on work ethic and service levels. - Acts as a mentor to other team members. - Works well cross functionally (cafes, sales operations, marketing etc). - Positive attitude. - Constructive problem solver. - Follows the Panera Values. - Willingness to change markets. - Ability to successfully complete required certifications. Qualifications - Minimum 1-3 years of current sales experience with proven ability to achieve sales goal attainment. - Associate’s Degree or higher preferred, BA/BS strongly desirable. - High-energy individual with a passion for sales and growing their business. - Experience executing defined sales plays and a high volume of calls to leads, new and active clients. - Successful in building sales and managing a book of clients. - Experience and proficiency with CRM tools (Salesforce.com) and MS Office suite (Outlook, Word, Excel and PowerPoint). - Results-oriented individual that can work effectively with limited supervision. - Sense of urgency, attention to detail with strong organizational and follow-up skills. - Ability to effectively prioritize and multitask. - Strong relationship building skills, especially via remote channels. - Experience working in an extended sales team model preferred. - Excellent written and verbal communication skills. - Must be able to effectively work in a home or virtual based environment as outlined in the work from home guidelines. - Strong time management skills and follows through on commitments. - Holds self and others accountable to goals and expectations. - Ability to thrive in a fast paced, evolving growth environment. - Represents themselves with the highest level of integrity and professionalism. Working Conditions - Attend and actively participate sessions by video conference to include but not limited to; team meetings, one-on-ones, monthly all sales meetings, required and optional trainings and quarterly business reviews. - Available to work a flexible work schedule that could include weekends and evenings. - Able to travel 10% of the time. Physical Requirements - While performing this job, the incumbent is regularly required to stand, sit, talk hear & use hands and fingers to operate keyboards. Compensation Competitive Pay $48,563 to $58,275 annual salary plus commissions. The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Sr. Manager, Safety Compliance Job Purpose The Sr. Manager, Safety Compliance is responsible for developing, maintaining, and continuously improving Panera’s enterprise‑wide safety compliance framework. This role ensures that all Panera cafés operate in full compliance with applicable federal, state, and local safety regulations - including OSHA, state‑plan requirements, environmental health standards, and industry best practices. This leader designs the policies, processes, tools, and governance mechanisms that create a consistent, defensible safety posture across the system. The role also conducts targeted field audits and on‑site assessments to validate compliance, gather real‑world insights, and ensure that policies are practical and operationally executable. The Sr. Manager serves as Panera’s internal expert on regulatory safety compliance, translating complex legal requirements into clear, actionable operational standards for café teams. Duties & Responsibilities Regulatory Compliance Program Development - Lead the creation, revision, and governance of Panera’s safety policies, procedures, and standards to ensure compliance with federal OSHA, state‑plan OSHA programs, and relevant local regulations. - Monitor regulatory changes and emerging requirements; proactively update policies and training materials to maintain compliance. - Develop and maintain a comprehensive safety compliance framework, including written programs, SOPs, checklists, and audit tools. - Ensure all required regulatory programs are current and compliant (e.g., Hazard Communication, PPE, Bloodborne Pathogens, Emergency Action Plans, Ergonomics, Injury/Illness Prevention Programs where required). - Establish governance mechanisms for policy rollout, version control, and field adoption. Compliance Assurance & Field Validation - Conduct targeted field audits to validate compliance with Panera policies and regulatory requirements. - Perform on‑site assessments following serious incidents, OSHA inquiries, or high‑risk events to ensure corrective actions align with regulatory expectations. - Evaluate the practical effectiveness of policies in real café environments and refine them based on field insights. - Support café leadership in preparing for and responding to OSHA inspections, including documentation readiness and corrective action planning. Incident Response, Investigation & Corrective Action - Develop and maintain Panera’s incident investigation protocols, ensuring root‑cause analysis and corrective actions meet regulatory standards. - Coach café and market leaders on proper documentation, evidence preservation, and regulatory reporting requirements. - Review incident trends and identify systemic compliance gaps requiring policy or process changes. Training, Education & Capability Building - Develop compliance‑focused training materials, job aids, and deployment tools for café teams and field leaders. - Deliver virtual and in‑person training on regulatory requirements, policy changes, and compliance expectations, as required. - Build safety compliance capability across Operations by simplifying complex regulations into clear, actionable guidance. Cross‑Functional Leadership & Collaboration - Partner with Operations, Facilities, Learning & Development, Food Safety, and HR to ensure compliance requirements are embedded into operational processes and equipment standards. - Provide compliance expertise during new equipment rollouts, process changes, and operational initiatives. - Support Franchise Operations by providing guidance and best practices (without assuming operational control or liability). Data, Reporting & Continuous Improvement - Use injury data, audit findings, and regulatory trends to prioritize compliance risks and drive continuous improvement. - Develop compliance metrics and dashboards to provide visibility to Operations and leadership. - Recommend strategic interventions to reduce regulatory exposure and improve safety performance. Qualifications - Bachelor’s degree in Occupational Safety, Environmental Health, or related field. Master’s degree preferred. - Professional certifications (CSP, CHST, ARM, ASP) acceptable in lieu of Master’s degree. - 7+ years of experience in safety compliance, regulatory program development, or occupational safety; multi‑unit or restaurant experience strongly preferred. - Deep knowledge of OSHA and state‑plan requirements, including written program standards and recordkeeping. - Demonstrated experience developing safety policies, compliance programs, and regulatory documentation. - Strong ability to interpret regulations and translate them into practical, operationally realistic processes. - Experience conducting field audits and compliance assessments. - Exceptional communication and influencing skills. - Ability to travel nationally as needed. Working Conditions - This is a field‑based/remote role that will require occasional business travel (up to 30%). - Field visits include exposure to a fast‑paced foodservice environment with typical café conditions such as hot surfaces, wet floors, cleaning chemicals, and active kitchen operations. - May require presence during early mornings, evenings, or occasional weekends to support investigations, training, or operational needs. - Must be able to work independently with minimal supervision, manage multiple priorities, and maintain productivity in a remote setting. - Interaction with regulatory agencies (e.g., OSHA, state‑plan inspectors) during inspections or compliance reviews. - Role involves periods of computer‑based work, policy development, and documentation review. Physical Requirements - Ability to stand, walk, and move throughout café environments, which may allergens, chemicals, heat or cold exposure, for extended periods during audits, assessments, and investigations. - Ability to bend, reach, kneel, crouch, climb short ladders or step stools - Must be able to travel by air and ground transportation, as required - Must be able to communicate clearly in person and virtually, including delivering training and coaching to groups of varying sizes. Competitive Pay: $145,305 - $174,366 The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. Saint Louis Support Center