Ottawa University

• Accurately input data into company's systems and databases • Maintain and update existing records • Ensure the accuracy and completeness of all data • Meet deadlines and prioritize tasks effectively • Communicate with team members to resolve any data discrepancies • Perform regular data backups to ensure data integrity • Follow company policies and procedures for data entry and record-keeping

• Provide technical support and troubleshooting to end-users from a remote location. • Resolve software/hardware/network issues, answer support requests, and ensure users have reliable access to the systems they need. • Respond to help requests via email, chat, phone, or help-desk ticketing system. • Troubleshoot problems with operating systems, software applications, hardware, and network connectivity. • Guide users through step-by-step solutions (remote desktop, instructions, or resources). • Escalate complex or unresolved issues to senior technicians or specialized teams. • Log and document each support request, resolution steps, and outcomes. • Maintain and update support knowledge bases, FAQs, or documentation. • Provide follow-up to ensure the users issue is resolved. • Occasionally assist with software installs, updates, or user account setups.

• Oversee daily administrative operations of the remote office. • Manage virtual calendars, schedules, and appointments for executives and teams. • Coordinate remote onboarding and training for new employees. • Maintain digital filing systems, records, and documentation. • Monitor office budgets, expenses, and purchases. • Serve as a point of contact for internal team communications and external vendors. • Implement and streamline office procedures, tools, and workflows. • Assist HR with employee records, remote policies, and benefits tracking. • Prepare reports, presentations, and summaries as needed. • Support team members with administrative tasks and project coordination.

• Manage email inboxes, respond to inquiries, and route messages appropriately • Maintain calendars, schedule meetings, and coordinate virtual events • Prepare and edit documents, spreadsheets, and presentations • Handle data entry, record-keeping, and file organization • Assist with onboarding, team communication, and HR-related tasks • Track tasks, deadlines, and project progress • Support management with special projects and administrative needs • Maintain confidentiality and professionalism at all times

• Prepare and send accurate invoices to customers • Process payments, refunds, and account adjustments • Review billing data for accuracy and completeness • Maintain digital financial records and documentation • Reconcile accounts and identify discrepancies • Respond to billing inquiries and resolve payment issues • Coordinate with accounting, finance, and customer service teams • Generate billing reports and summaries for management • Ensure compliance with company policies and financial regulations