• Perform scheduled Quality Support Program (QSP) visits at customer locations. • Complete routine cleaning of photo lab equipment, printers, kiosks, and associated components in accordance with manufacturer and company procedures. • Perform quality inspections to verify equipment is operating within established performance standards. • Conduct preventative maintenance tasks designed to maximize equipment reliability and minimize service interruptions. • Inspect equipment for wear, damage, or potential failures and accurately document findings. • Perform print quality evaluations, color checks, calibration verification, and operational testing. • Identify issues requiring repair and communicate findings through proper service documentation and escalation procedures. • Replace approved consumable maintenance items and perform routine preventative maintenance within established guidelines. • Maintain accurate service records, inspection reports, photographs, and documentation using company systems. • Communicate professionally with store personnel regarding completed maintenance, equipment condition, and recommended follow-up actions. • Ensure work areas are left clean, organized, and compliant with company and customer standards. • Maintain inventory of cleaning supplies, maintenance materials, and assigned equipment. • Travel frequently (regional and national as required) and adapt to scheduling demands, including overnight travel when necessary. • Follow all company safety policies, customer site requirements, and regulatory guidelines while performing field work. • Represent the company professionally and deliver an exceptional customer experience during every Quality Support Program visit.

• Provide primary PROD support resource for all Managed EDI & Integration processes • Provide support for CLEO Clarify, CLEO Harmony, AUTOMATE, VisualCron, NetSuite & Related Server Products. Also supports WebServices/API Integrations using related applications. • Collaborate with Internal Teams and External Customers to investigate/examine needs, issues, and concerns about current and future integration and interrelated warehouse processes. • Become an Operational Subject Matter Expert on Barrett Integration Documentation & Support Processes • In conjunction with Information Technology management, manages systemic improvements as they occur. • Develop and maintain proper documentation of systems configuration and changes. • Participate in other IT and IT Support projects as required. • Performs other duties as assigned.

• Efetuar registro de todos os atendimentos realizados, conforme processo da empresa, permitindo a evolução e o acompanhamento do cliente; • Identificar necessidades dos clientes e repassar para a área comercial ou de relacionamento; • Manter-se atualizado nas questões ligadas ao produto (negócio, legislação, tecnologia).

• Reproducing the customer issue to determine root cause and appropriate corrective action • Resolving customer issues that do not require development team intervention • Documenting and forwarding customer requests for modification or enhancement to the appropriate team and providing feedback to the customer on such requests • Providing thorough, accurate, and professional responses to customers, including step-by-step instructions for using any component of the system, via email or phone • Building rapport with customers so that CINC is known for providing outstanding service and support • Creating user documentation to handle frequently asked questions • Training customers or other staff to increase the skills of the end users to reduce repeat cases • Assisting the training and implementation teams, as needed