Optus logo
Optus

We advance today's hybrid workplace with cloud advisory services and IT service delivery.

Project Delivery Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200Since 1991H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

80 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishCyber SecurityPMP

Job Description

Project Delivery Manager

Optus

• Manage customer-facing projects, ensuring timely delivery and high-quality outcomes • Collaborate with service and sales teams to align resources with customer requirements • Monitor SLAs and internal metrics; implement remediation plans when needed • Identify trends in customer or department activity and develop action plans • Draft and review project SOWs, develop project plans and schedules • Create documentation and provide training on processes and policies • Maintain an individual caseload while supporting the team and covering absences • Model behaviors aligned with Optus’ Core Values and Code of Ethics • Train, guide, and develop direct reports to meet organizational goals • Facilitate team meetings, hold one-on-ones, and address performance issues • Provide guidance on complex problems and customer interactions • Drive process improvements through suggestions, teams, and root cause analysis • Engage directly with customers to ensure satisfaction • Perform other duties as assigned

Job Requirements

  • Bachelor's degree (BA/BS) or equivalent experience
  • 3-5 years of management experience
  • Prefer experience in a progressive, technically oriented environment overseeing engineering or project management teams
  • Project Management certification preferred (CAPM, PMP, or equivalent)
  • Sales engineering or solutions architecture experience desired
  • Broad technical background (telephony, contact center, enterprise networking, wireless networking, infrastructure cabling, cybersecurity, IT managed services, audio visual, IT infrastructure) preferred
  • Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project and Outlook
  • Attention to detail and great organizational skills
  • Must be a team player with a positive attitude and able to demonstrate excellent customer service skills
  • This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change
  • Must have a high sense of urgency and self-driven to exceed customer expectations
  • Up to 10% travel required

Benefits

  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Related Categories

Related Job Pages

More Manager Jobs

Full TimeRemoteTeam 10,001+Since 1990H1B No Sponsor

• Developing and managing detailed project plans, including timelines, budgets, and resource allocation to ensure successful project delivery. • Leading cross-functional project teams, coordinating efforts to meet project objectives, and facilitating effective communication and collaboration. • Monitoring project progress, identifying potential risks and issues, and implementing strategies to address challenges and keep projects on track. • Engaging with stakeholders to manage expectations, provide updates, and ensure alignment with project goals and organizational objectives. • Preparing and presenting project reports, status updates, and performance metrics to senior management and other stakeholders.

Mexico
Job Closed
Full TimeRemoteTeam 10,001+Since 1990H1B No Sponsor

• Developing and managing detailed project plans, including timelines, budgets, and resource allocation to ensure successful project delivery. • Leading cross-functional project teams, coordinating efforts to meet project objectives, and facilitating effective communication and collaboration. • Monitoring project progress, identifying potential risks and issues, and implementing strategies to address challenges and keep projects on track. • Engaging with stakeholders to manage expectations, provide updates, and ensure alignment with project goals and organizational objectives. • Preparing and presenting project reports, status updates, and performance metrics to senior management and other stakeholders.

Brazil
Job Closed
OtherRemoteTeam 5,001-10,000Since 1893H1B No Sponsor

• Leading and governing the Enterprise Payment Verification Services function • Ensuring consistent execution of review, verification, and escalation controls across all lines of business • Owning operational performance, SOP adherence, escalation management, and audit defensibility for EPVS • Managing EPVS Reviewers and Verification Specialists • Providing analytical support in executing internal control discipline and operational excellence • Gathering and organizing data to monitor and test the effectiveness of key controls

Texas
Job Closed

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Manager, Workday HR Admin & Product Owner? Globe Life is looking for a Manager, Workday HR Admin & Product Owner to join the team! In this role, you will serve as a key strategic business leader at the intersection of HR process, people, and technology — driving innovation, efficiency, and excellence in our people systems. This role will partner with business leaders and IT to enhance the vision for Workday’s HCM functionality, ensuring workflows align with business objectives, meet compliance requirements, and deliver excellent employee experience. Acting as the voice of the customer within HR Technology as the Product Owner, the Manager will collaborate closely with HR leaders, IT technical teams, and stakeholders to translate strategic priorities into scalable Workday solutions that enable data-driven decisions and operational success. As the Manager of the HR Admin team, this role will lead and develop Workday administrators, each specializing in specific workstreams such as Core HCM, Compensation, Benefits, Learning, Talent, and Payroll. The Manager will oversee productivity, ensuring their collective work aligns to a unified product vision and consistently delivers value-driven support to the organization. This is a remote / work-from-home position. What You Will Do: - Product Owner Responsibilities: - Own and prioritize the product backlog for Workday HCM features based on business value, stakeholder feedback, and technical dependencies. - Translate business requirements into detailed user stories with clear acceptance criteria and definition of final deliverables. - Collaborate directly with development and configuration teams to ensure user stories are well-defined and actionable. - Facilitate sprint planning, backlog refinement, and sprint reviews to maintain development velocity and quality. - Conduct regular stakeholder demos and gather feedback to validate deliverables and inform backlog priorities. - Make tactical product decisions within the established product roadmap and strategy. - Coordinate user acceptance testing and validate that delivered features meet acceptance criteria. - Manage release coordination with IT teams to ensure proper testing and deployment processes. - Serve as the primary point of contact between HR stakeholders and the technical delivery team. - People Leadership Responsibilities: - Lead and develop a team of Workday HR administrators across Core HCM, Compensation, Benefits, Talent, Learning, and Payroll modules. - Set clear performance expectations and provide regular coaching and feedback to team members. - Conduct performance reviews and create individual development plans aligned with career growth objectives. - Foster cross-functional collaboration and knowledge sharing among team members to build expertise across modules. - Ensure team adherence to governance standards, security protocols, and best practices. - Manage team capacity and workload distribution to optimize delivery and prevent burnout. - Recruit, onboard, and retain top talent for the Workday administration team. What You Can Bring: - Bachelor’s degree in business administration, computer science, or related field. - 3-5 years Workday HCM experience with hands-on configuration and administration. - 2-3 years of leadership experience with technical or HR teams. - Workday certification, preferred. - Knowledge of employee lifecycle, compensation planning, benefits administration, talent management, and payroll operations. - Knowledge of data privacy, compliance requirements, and security protocols. - Understanding of Workday APIs, data flows, integration requirements, and system architecture principles. - Scrum, sprint planning, backlog management, and user story writing. - Able to translate business needs into technical language and specifications. - Relationship and expectation management across multiple departments. - Able to balance competing priorities based on business value, technical constraints, and stakeholder priorities. - Understanding of UAT processes and validation of acceptance criteria. - Understanding of HR processes and compliance requirements. - Experience creating clear requirements, process maps, and decision logs. - Able to translate between technical and business stakeholders. - Successful record of leading teams through system updates and process improvements. - Development of team members' technical, professional, and specialized functional skills. - Able to facilitate successful cross-training programs. Applicable To All Employees of Globe Life Family of Companies: - Reliable and predictable attendance of your assigned shift. - Ability to work designated hours based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life: - Competitive compensation designed to reflect your expertise and contribution. - Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. - Robust life insurance benefits and retirement plans, including company-matched 401 (k) and pension plan. - Paid holidays and time off to support a healthy work-life balance. - Parental leave to help our employees welcome their new additions. - Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. - Company-paid counseling for assistance with mental health, stress management, and work-life balance. - Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. - Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

United States