Openprovider

• Own the multi-year vision and roadmap for the Domains and DNS portfolio, aligned with company commercial goals. • Publish quarterly priorities, ensure full coverage across gTLDs, ccTLDs and DNS products. • Lead a team of 3-5 PMs covering Domain Operations, ccTLDs and DNS. • Drive pricing, promotions, gTLD/ccTLD accreditations and bundling to grow revenue and margin. • Ensure registry liaison, EPP changes, ICANN policy compliance and audits are managed without disruption. • Partner closely with Engineering to maintain a healthy, prioritised backlog and improve the API/RCP experience for resellers.

• Identify and close upsell and cross-sell opportunities across domains, security, and infrastructure products • Drive membership upgrades based on usage, complexity, and value realization • Actively build and manage an expansion pipeline, not just react to inbound demand • Proactively manage account health across onboarding, activation, usage, and renewal • Reduce churn by identifying risk early and acting before renewal moments • Increase attach rates of add-on products (SSL, DNS, email, etc.) • Ensure new customers reach operational usage quickly • Remove friction in onboarding, integration, and first transactions • Act as structured voice of the customer, not anecdotal • Maintain high-quality CRM hygiene and forecasting

• Work in rotational shifts to provide 24/7 support to customers • Providing excellent quality of service to our customers and solving their problems effectively communicating via phone, chat and ticketing system • Following Out of Office procedures, keeping an open line of communication with the team and respecting time shifts. • Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk licenses and Spamexperts • Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers • Working closely with other departments around the world to solve customers' problems effectively & improve the quality of our products and services • Analyzing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement • Actively learning, on your own and with the team, about our products, technologies, and tools • Taking care of abuse request and enduser queue

• Own the core platform: billing, payments, subscriptions, provisioning, APIs, internal tools • Own the experience layer: reseller panel, end-customer panel, and integrations like WHMCS • Build AI-led experiences that guide users, automate tasks, and surface the right upsell • Make complex workflows feel simple, fast, and hard to break • Improve conversion and monetization across checkout, renewals, and add-ons • Reduce support pain by fixing root causes • Partner with engineering, design, commercial, and support

• Work in rotational shifts to provide 24/7 support to customers • Work with issues too technical for the 1st line • Solve issues too simple for the Dev team • Investigate, assess, describe, prioritize and systematize issues for further escalation • Reduce manual work by creating automation scripts/SQL queries/Support tools • Technical ownership of Admin control panel • Document solutions and workarounds in Confluence/KB • Educate 1st line on issues they can solve themselves • Improve support workflow by introducing new and improving existing processes and methodologies • Process tasks created by other departments in the 2nd Line JIRA board (ESCAL8SUPP) • Escalate critical and complicated issues to senior 2nd Line Team • Monitor alerts (registry health, fatal errors, DevOps alerts, etc.) and flag issues to relevant teams • Manage 1st line’s expectations in regard to escalated issues • Assess, process, and relay 1st line’s pains and struggles to the Dev team, translating the impact accurately • Filter information received from the 1st line and translate only the necessary to the Dev team • Translate information from the Dev team to the 1st line in a clear, timely, and comprehensive manner

• Design and develop end-to-end product features across frontend and backend systems • Build real-time, interactive experiences including virtual rooms, avatars, live presence, and synchronized user state • Translate product requirements and PRDs into scalable, production-ready technical solutions • Develop modern, responsive user interfaces using React and TypeScript • Build scalable backend services using Node.js and Express • Implement real-time communication using WebSockets and Colyseus • Integrate AI capabilities using LLMs such as OpenAI (GPT), Anthropic Claude, Meta, Llama, and Mistral • Build intelligent workflows, assistants, and in-product automation • Implement secure authentication, authorization, and user/session management • Optimize platform performance for high-concurrency and low-latency use cases • Write clean, maintainable, and well-documented code • Collaborate closely with product, design, and engineering teams

• Proactively identify and engage potential small-mid size and enterprise clients through outbound channels (LinkedIn, email campaigns, cold calling, industry events), focusing on Ideal Customer Profiles (ICPs) within assigned territories • Respond promptly to inbound leads, qualify them using sales frameworks, and ensure timely follow-up and conversion into meaningful pipeline opportunities • Secure and conduct discovery calls with decision-makers, tailoring each interaction to uncover pain points and positioning Openprovider’s solutions as the ideal fit • Build personalized outreach strategies and business cases for large accounts, managing long sales cycles while keeping momentum through stakeholder engagement and objection handling • Create compelling sales presentations and proposals that align Openprovider’s offerings with the strategic goals of enterprise prospects, ensuring clarity on value and ROI • Own the negotiation process with stakeholders across procurement, legal, and IT, working toward mutually beneficial terms while safeguarding margin expectations • Maintain a clean, organized pipeline in HubSpot with accurate forecasting, close dates, and next steps • Work closely with Marketing, Sales Enablement, Product, and Customer Success teams to align messaging, generate leads, and ensure a smooth post-sale handover • Continuously gather insights on competitor activity, market shifts, customer feedback, and industry trends; use this knowledge to adapt sales strategies and inform leadership • Consistently meet or exceed assigned quarterly revenue targets and margin expectations by focusing on high-value deals and enterprise-level partnerships • Own the full customer journey for the first 90 days by driving successful onboarding, ensuring adoption and first value, and acting as the single point of contact for all queries.

• Analyze and understand existing PHP and Go services. • Identify technical debt, architectural bottlenecks, and performance risks. • Design and implement structured refactors to improve scalability, maintainability, and security. • Leverage AI tools to accelerate refactoring and system redesign responsibly. • Build structured context pipelines to help AI understand systems. • Develop internal workflows for safer refactors, improved unit testing, and debugging acceleration. • Establish guardrails to ensure AI-generated code meets quality and security standards. • Design APIs and services in PHP (Symfony) and Go. • Maintain architectural standards (SOLID, clean architecture). • Improve observability and operational stability. • Mentor engineers in AI-assisted coding practices. • Define practical AI usage guidelines. • Drive measurable productivity improvements without compromising quality.

• Analyze and understand existing PHP and Go services • Identify technical debt, architectural bottlenecks, and performance risks • Design and implement structured refactors to improve scalability, maintainability, and security • Leverage AI tools to accelerate refactoring and system redesign responsibly • Build structured context pipelines to help AI understand systems • Develop internal workflows for safer refactors, improved unit testing, and debugging acceleration • Establish guardrails to ensure AI-generated code meets quality and security standards • Design APIs and services in PHP (Symfony) and Go • Maintain architectural standards (SOLID, clean architecture) • Improve observability and operational stability • Mentor engineers in AI-assisted coding practices • Define practical AI usage guidelines • Drive measurable productivity improvements without compromising quality

• Proactively identify and engage potential small-mid size and enterprise clients through outbound channels (LinkedIn, email campaigns, cold calling, industry events), focusing on Ideal Customer Profiles (ICPs) within assigned territories. • Respond promptly to inbound leads, qualify them using sales frameworks, and ensure timely follow-up and conversion into meaningful pipeline opportunities. • Secure and conduct discovery calls with decision-makers, tailoring each interaction to uncover pain points and positioning Openprovider’s solutions as the ideal fit. • Build personalized outreach strategies and business cases for large accounts, managing long sales cycles while keeping momentum through stakeholder engagement and objection handling. • Create compelling sales presentations and proposals that align Openprovider’s offerings with the strategic goals of enterprise prospects, ensuring clarity on value and ROI. • Own the negotiation process with stakeholders across procurement, legal, and IT, working toward mutually beneficial terms while safeguarding margin expectations. • Maintain a clean, organized pipeline in HubSpot with accurate forecasting, close dates, and next steps. Ensure all activity is logged and opportunities are correctly staged. • Work closely with Marketing, Sales Enablement, Product, and Customer Success teams to align messaging, generate leads, and ensure a smooth post-sale handover. • Continuously gather insights on competitor activity, market shifts, customer feedback, and industry trends; use this knowledge to adapt sales strategies and inform leadership. • Consistently meet or exceed assigned quarterly revenue targets and margin expectations by focusing on high-value deals and enterprise-level partnerships. • Own the full customer journey for the first 90 days by driving successful onboarding, ensuring adoption and first value, and acting as the single point of contact for all queries.