Opal Autism Centers

Role Description Opal Autism Centers is seeking an organized and proactive Referral Coordinator to join our growing team. In this crucial role, you will serve as the first point of contact for clients and families seeking our services. You will be responsible for coordinating referrals, managing communication between families and providers, and ensuring that potential clients receive timely and appropriate information regarding their treatment options. As a Referral Coordinator, you will play a vital role in facilitating access to quality care while providing exceptional customer service. - Manage the referral intake process, ensuring all necessary documentation is collected and entered into the system. - Communicate effectively with families and healthcare providers regarding referral status and next steps. - Schedule appointments for potential clients and follow up to confirm their attendance. - Maintain accurate and updated records of referrals and appointment outcomes. - Collaborate with clinical teams to streamline the referral process and improve client experiences. - Provide information to families about available services and assist them in navigating through the intake process. - Respond promptly to inquiries via phone, email, and in-person communication. - Assist in the development of outreach programs to increase referral sources. Working Hours This is a full-time, non-exempt position requiring availability to work 40 hours per week, typically between the hours of 8am – 6pm EST. No regularly scheduled weekend or night work required, however may occasionally be required to work on weekends or evenings. Work Environment The work environment is remote, home-based, and therefore an indoor office-like environment. Work has no exposure to environmental conditions except when required to travel for business (up to a few times annually). Qualifications - High school diploma or equivalent; additional education or experience in healthcare administration or related fields is a plus. - Proven experience in a customer service role, preferably in a healthcare or behavioral health setting. - Strong organizational skills with the ability to manage multiple tasks simultaneously. - Excellent verbal and written communication skills. - Proficient in using electronic health record (EHR) systems and Microsoft Office Suite. - Ability to work independently and as part of a team in a fast-paced environment. - Compassionate and empathetic approach to working with families and children. - Ability to maintain confidentiality and comply with HIPAA regulations. Benefits - Employee Rewards Program - earn reward points for being awesome and spend them like real cash! - Tuition discounts available - take advantage of our university partnerships with Northeastern, Capella, Ball State, Purdue Global, and more! - Access to our Student Analyst Program - offering select RBTs mentorship, opportunities to accrue supervised fieldwork hours, and clinical experience toward behavior analyst certification, based on supervisor availability (no cost or commitment). - Comprehensive benefits package, including: - Medical, dental, and vision insurance - Paid time off and 8 paid holidays + 1 floating holiday - 401(k) & other investment plan options - Drive time reimbursement (if applicable) - Referral bonuses up to $1,000 per referral - no cap! Company Description Opal Autism Centers is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We value diversity and inclusion in our workplace. By applying for this position, you acknowledge and agree to the above statement.

Role Description Position: Compliance and Training Manager Job Type: Full-time - exempt Location: North Carolina, USA Location Type: Remote (Must reside in North Carolina) | Occasional travel to Opal center locations Salary Range: $60,000 - $70,000 MAX Are You Passionate About Building Systems That Protect Quality Care? At Opal Autism Centers, we're looking for a Compliance & Training Manager who enjoys creating structure, improving processes, and helping teams succeed through education, quality assurance, and operational excellence. Reporting directly to the Chief Compliance Officer, you'll serve as a key partner in ensuring our organization maintains the highest standards of clinical quality, regulatory compliance, and employee training. This is an ideal opportunity for someone who enjoys balancing strategy with execution and wants to make a meaningful impact across a growing healthcare organization. If you thrive in fast-paced environments, enjoy solving problems, and believe compliance and training should empower—not hinder—great clinical care, we'd love to meet you. What You’ll Do: - Compliance & Audit Management: Oversees daily and ongoing compliance monitoring, incident review, and audit support across the organization. - Training Program Oversight & Development & Delivery: Leads training compliance and supports the build-out and delivery of internal training programs for all staff. - Policy, SOP & Handbook Administration: Creates, updates, and maintains organizational policies, SOPs, and handbooks in collaboration with CCO, CPO and People & Culture Team. - Assist in developing and managing Opal's Student Analyst Program. Qualifications - Bachelor's degree in Behavior Analysis, Psychology, Education, Healthcare Administration, Training, or a related field (or equivalent experience). - Minimum three years of experience in compliance, quality assurance, training, clinical oversight, or a related healthcare role. - Experience conducting documentation audits, incident investigations, quality improvement initiatives, or regulatory compliance activities. - Experience designing and delivering employee training programs. - Strong written and verbal communication skills with the ability to present to individuals and groups. - Excellent organizational skills with exceptional attention to detail. - Comfortable learning and utilizing technology platforms, learning management systems, and AI-enabled productivity tools. - Ability to manage multiple priorities while exercising sound professional judgment and maintaining confidentiality. Requirements - Master's degree in ABA, Healthcare Compliance, Education, Training, or a related field (preferred). - BCBA certification in good standing strongly preferred. - Experience in ABA, behavioral health, or pediatric healthcare. - Experience with CentralReach or similar electronic health record systems. - Familiarity with Medicaid, commercial payer, and ABA regulatory requirements. - Experience developing CEU or PDU programming. - Experience creating eLearning modules using instructional design software such as Articulate Rise, Storyline, or similar platforms. - Experience leveraging AI tools to develop scalable training content. Benefits - Work-Life Balance - Remote work environment - Travel reimbursement - Paid holidays - Up to 160 hours of PTO annually - 401(k) and additional investment options - Comprehensive Benefits - Medical, dental, and vision insurance - Flexible Spending Account (FSA) and Health Savings Account (HSA) options - Life and disability insurance - Employee Assistance Program (EAP) Company Description At Opal Autism Centers, we're committed to delivering ethical, compassionate, and evidence-based ABA services that improve the lives of children and families. We believe great organizations never stop improving. That's why we continue investing in our employees through professional development, technology, leadership support, and meaningful career opportunities while maintaining a strong commitment to clinical quality, compliance, and operational excellence. If you're looking for an opportunity to help shape the future of compliance, training, and quality in a growing organization, we'd love to hear from you.

Role Description We are seeking a highly strategic and operationally sophisticated Vice President of Client Pipeline Development to lead and scale the organization’s client acquisition, intake operations, referral ecosystem, diagnostics growth strategy, and market development initiatives across all current and future markets. This is not a traditional marketing role. This is a highly integrated leadership role responsible for building the infrastructure, strategy, accountability systems, and cross-functional operational alignment necessary to support organizational growth while ensuring families move efficiently from referral to services. The Vice President of Client Pipeline Development will serve as the senior leader responsible for designing, optimizing, forecasting, and scaling the organization’s end-to-end client pipeline infrastructure. The ideal candidate brings proven leadership-level experience within the ABA field overseeing: - Referral growth - Intake operations - Census development - Diagnostics expansion - Provider partnerships - De novo market launches - Pipeline forecasting - Multi-site growth strategy - Operational scalability Candidates without direct ABA growth leadership experience may not be considered. Qualifications - Master’s degree in Healthcare Administration, Marketing, Communications, or a related field required; or 3+ years of relevant experience - Minimum 3–5 years of experience of progressive leadership experience within ABA operations, growth strategy, intake operations, business development, or client pipeline leadership - Proven director-level experience scaling referral pipelines, census growth, and intake infrastructure within an ABA organization - Demonstrated success supporting de novo clinic launches and multi-market expansion - Proven experience overseeing enterprise KPIs, forecasting, dashboards, and operational reporting - Highly strategic, operationally sophisticated, and systems-oriented mindset - Strong experience building referral ecosystems, marketing & outreach, and provider partnership strategies Requirements - This role is based in North Carolina. Candidates must reside in NC and be fully set up to work from home. - While the position is primarily remote, it requires regular in and out of state travel to visit centers, attend client outreach events, promote new center openings, and participate in meetings as needed. - Full-time 40+ hours per week, Monday through Friday, with occasional evening or weekend events for community outreach or marketing campaigns. - Regular travel (25-30%) required for market visits, referral development, community events, and new center launches. Benefits - Comprehensive benefits package, including medical, dental, and vision insurance - Paid holidays - Paid time off up to 160 hours per year - 401(k) & other investment plan options - Tuition discounts available - take advantage of our university partnerships with Northeastern, Capella, Ball State, Purdue Global, and more! - Referral bonuses up to $1,000 per referral - no cap! - Employee Rewards Program and more!

Role Description Opal Autism Centers is seeking a highly experienced, strategic leader to serve as our Director of Client Pipeline Development & Services. This senior-level role is responsible for driving client acquisition, overseeing the intake experience, and leading marketing and outreach strategy to support growth across new and existing centers. This position requires a leader with proven experience in ABA client pipeline development, healthcare marketing, client services, and business development. The ideal candidate has a demonstrated track record of producing measurable results tied to client acquisition, referral growth, intake conversion, and client satisfaction. This role is ideal for a senior growth leader who understands the ABA space, can build scalable client acquisition systems, and has the experience to turn strategy into measurable results. - Lead organization-wide client pipeline strategy & development and oversee intake team. - Drive client acquisition strategies across new and existing centers. - Oversee referral network development, outreach strategy, and community engagement. - Lead digital marketing and campaign performance tied to measurable growth outcomes. - Ensure a seamless, compliant, and family-centered intake experience. - Partner with clinical, operational, authorization, scheduling, and center leadership to align client demand with capacity. - Monitor pipeline performance, conversion rates, aging, ROI, client satisfaction, and forecasted starts. - Support new center launches through early pipeline development and referral relationship building. - Provide executive-level reporting on client growth, marketing ROI, pipeline health, and performance trends. Qualifications - Master’s degree in Healthcare Administration, Marketing, Communications, or a related field required; or 3+ years of relevant experience. - Minimum 3–5 years of experience in healthcare marketing, client services, or business development. - Experience in client pipeline development for ABA therapy required. - Proven track record in client acquisition and satisfaction metrics. - Experience in digital marketing, social media management, and community outreach. - Strong organizational, interpersonal, analytical, and cross-functional leadership skills. Requirements - This role is based in North Carolina. Candidates must reside in NC and be fully set up to work from home. - While the position is primarily remote, it requires regular in and out of state travel to visit centers, attend client outreach events, promote new center openings, and participate in meetings as needed. - Full-time 40+ hours per week, Monday through Friday, with occasional evening or weekend events for community outreach or marketing campaigns. - Regular travel (25-30%) required for market visits, referral development, community events, and new center launches. Benefits - Comprehensive benefits package, including medical, dental, and vision insurance. - Paid holidays. - Paid time off up to 160 hours per year. - 401(k) & other investment plan options. - Tuition discounts available- take advantage of our university partnerships with Northeastern, Capella, Ball State, Purdue Global, and more! - Referral bonuses up to $1,000 per referral- no cap! - Employee Rewards Program and more!