• Own and maintain a centralized payer rulebook across all health plans • Interpret payer requirements and translate them into clear operational workflows • Standardize workflows where possible while maintaining plan-specific requirements • Continuously update workflows as requirements evolve • Own performance outcomes at the health plan level (KPIs, compliance, documentation) • Monitor performance across geographies and identify gaps • Ensure consistency in workflow execution across teams • Hold internal teams accountable for plan-level performance issues • Diagnose root cause of issues (execution vs workflow vs capacity vs quality) • Assign ownership and track resolution • Lead corrective actions for underperforming plans • Escalate systemic issues across plans • Manage L4 Plan Owners responsible for plan-level oversight • Define expectations for monitoring, escalation, and issue tracking • Oversee Payor Ops Trainer responsible for content development and rollout support • Ensure team operates with clarity and consistent ownership boundaries • Ensure payer requirements are translated into training-ready materials • Support rollout of workflow changes in partnership with CHW Workforce • Ensure plan-specific nuances are accurately captured • Validate that training content reflects current payer requirements

• Lead the AI & Automation transformation • Manage the Ops Excellence team • Identify and prioritize automation opportunities • Drive measurable improvements in throughput and cycle time • Leverage automation tools to evolve process capabilities • Synthesize complex data insights to resolve operational risk areas • Partner with Product and Engineering to define the technical roadmap • Build the AI/Automation KPI framework

We are currently seeking dependable and detail-oriented individuals to join our team as Remote Reservations & Scheduling Coordinators. In this role, you will support clients by managing bookings, coordinating schedules, and ensuring all reservation details are accurate, organized, and completed on time. This fully remote position is ideal for someone who enjoys staying organized, communicating clearly, and helping keep processes running smoothly. You'll play an important role in coordinating details, tracking updates, and supporting clients throughout the scheduling and booking process. Training and ongoing support are provided, making this a great opportunity to build valuable skills in a structured, remote environment. What You'll Do: - Coordinate reservations, scheduling requests, and confirmations - Communicate with clients to gather details and provide timely updates - Review booking information to ensure accuracy and completeness - Monitor schedules and track any changes or adjustments - Maintain organized and up-to-date records within digital systems - Follow up on outstanding items to ensure all details are finalized - Support overall workflow to keep processes efficient and on track What We're Looking For: - Strong communication and organizational skills - High attention to detail and ability to manage multiple tasks - Self-motivated and comfortable working independently - Reliable, professional, and consistent with follow-through - Comfortable using digital tools and online systems - Experience in scheduling, customer service, or administrative work is a plus, but not required What You'll Get: - 100% remote, work-from-home flexibility - Flexible scheduling options - Step-by-step training and onboarding - Ongoing support and access to team resources - Opportunity to grow and develop coordination and client service skills Requirements: Must have access to a computer and reliable internet Must be authorized to work in the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions

Role Description The PP Module Lead will be part of the IT SAP Global Center of Excellence (IT SAP COE) for CONMED, operational from India. This role is crucial in the overall IT SAP COE structure. The PP Module Lead is an expert in SAP (especially in Plan to Produce Processes) responsible for setting and managing the organization's SAP IT landscape in alignment with business requirements of Production planning & execution, Warehouse, and Quality functions. The candidate should have strong cross-module knowledge and experience in supporting the overall SAP transformation journey. Ultimately, the role of the SAP PP Module Lead is to ensure the SAP PP system runs smoothly, effectively, and in line with business needs. The PP Module Lead is responsible for driving SAP solution architecture and business design for Production planning & execution function, as well as strengthening the partnership with other Module Leads. Reporting to the Solution Architect – Logistics, this role functions as the key contact person (SPOC) for the business team/On-Site IT Team for SAP-related matters, especially for Production, Quality, Warehouse, and MIS Departments. This includes liaising between the IT SAP COE Team, Business Technology Partners, and professional services delivery resources, which include both in-house and partner-delivered services. As a member of the IT SAP COE, the PP Module Lead will also be responsible for setting standards, defining best practices, and engaging in research and innovation. They will work on delivery projects, shaping SAP architectural design, and providing architectural quality assurance across multiple programs. This position must have mastery-level competency in the SAP Production Planning Module, Material Master Concepts, and Warehouse Management Solutions. Key Duties and Responsibilities - Drive SAP solution architecture and business design within the CONMED SAP COE. - Ensure solution design for end-to-end business processes as part of the Production function. - Develop and enhance SAP solutions for Production Planning Processes. - Lead the creation of new SAP landscape and Implementation of SAP by replacing existing non-SAP solutions. - Define, design, and deliver SAP Process ensuring best practice design and implementation. - Support technical architecture analysis, research, design, and development. - Provide architecture and design guidance to development and functional teams. - Monitor the Progress of PP Module and Team Monitoring. - Communicate effectively with stakeholders. - Maintain advanced level technical certification. - Continuous monitoring and improvement of the system. - Team building and mentorship. Qualifications - Master’s degree or equivalent in a related field to the area of responsibility. - Advanced degree preferred (MBA). - Certification in SAP: Preferred (PP Module). Requirements - 10+ years of overall SAP experience with strong functional knowledge of Production Planning Module. - Minimum of 7 years prior experience in managing large-scale SAP related programs as Module Lead for Plan to Produce (PP Module). - SAP S4/Hana – At least 2-3 Implementation Projects (Green Field or Migration). - Demonstrated expertise in SAP Production Planning (PP) module configuration and implementation. - Knowledge of SAP PP Module and interaction between CO and other modules like SD, PP, QM, WM, etc. - Experience in Pharmaceutical, Medical Device, or life science industry preferred. - Excellent communication and interpersonal skills. - Strong team player with team leadership skills. Benefits - Remote location in India. - 30-40% Travel within India / Global.