NUMEN

• Manage and ensure adherence to SLAs agreed with SAP AMS clients. • Act as the operational relationship focal point with clients, facilitating follow-up meetings, service reviews, corrective/preventive action plans, and crisis management. • Monitor performance indicators (KPIs), produce management reports, and propose continuous improvements to support processes. • Support the management of critical incidents and escalations, ensuring clear communication with stakeholders. • Collaborate with technical and functional teams to ensure the quality of service delivery. • Conduct periodic service performance reviews and manage client perception. • Contribute to continuous improvement, automation, and innovation initiatives in the services provided. • Act proactively to mitigate operational risks. • Remove blockers for sensitive issues. • Hold weekly status meetings and monthly closures. • Lead onboarding with new clients. • Ensure the financial health of the operation. • Review and approve/reject team time entries. • Initiate escalation processes when necessary. • Act as the guardian of the contract. Maintain clarity on roles and responsibilities regarding the contract and billing window. • In the case of contract renewals, understand the new contract and communicate key changes to the AMS Operations team. • Promote a culture of proactivity, reducing reactive scenarios and anticipating problems through KPI analysis. • Ensure overall operational health. • Influence and engage people around the company's culture, purpose, and strategy.

• Work on challenging international projects • Collaborate with industry experts • Help leading organizations accelerate their digital transformation

• Participate in implementation, improvement, support, and rollout projects; • Execute project activities according to plan: solution design/detailing, configurations, testing, documentation, client support; • Support the preparation and execution of integrated and regression testing with key users and IT analysts to validate the implemented solution; • Prepare required project documentation: configurations, tests, solution design/detailing, meeting minutes, functional specifications, presentations, and others; • Train key users and/or IT analysts; • Identify opportunities and propose solutions and improvements; • Be flexible and exercise judgment to determine when exceptions should or should not be made; • Assist in detailing required activities; • Actively communicate project occurrences and issues; • Seek the necessary knowledge to ensure the best solution; • Map the project’s technical risks; • Propose/Conduct/Participate in training sessions; • Comply with Numen’s and its clients’ policies and procedures; • Develop and support less experienced consultants.

• Atendimento a chamados e melhorias dentro do Suporte • Desenvolvimento de soluções analíticas • Entendimento da demanda • Desenho e desenvolvimento da solução • Testes Unitários • Documentação e atualização das ferramentas de atendimento dos chamados. • Cumprimento do SLA acordado

• Conectar sistemas fonte no Celonis via conectores e APIs. • Construir toda a estrutura de data model, dashboards, indicadores e automações. • Traduzir os objetivos estratégicos dos clientes em casos de uso utilizando Process Mining. • Criar Business Cases e cálculos de ROI, aproveitando benchmarks e práticas recomendadas de acordo com o processo analisado. • Executar ações de melhoria e iniciativas de mudança em toda a empresa. • Criar e refinar análises nos Dashboards de processo para diferentes grupos de usuários. • Entrega bem-sucedida de projetos em clientes.

• Take ownership and be proactive; • Learn new things and share knowledge; • Be a technical point of reference in your area of expertise or at the client; • Execute project activities according to the plan; • Assist in detailing required activities; • Actively communicate project events and issues; • Seek the necessary knowledge to ensure the best solution; • Map the project's technical risks; • Be a reference for integration and development of projects; • Comply with Numen's and its clients' policies and procedures

• Act as a Functional SAP SD Consultant in SAP S/4HANA projects. • Lead requirements-gathering and Fit-to-Standard workshops with business areas. • Map, analyze, and optimize commercial/business processes using SAP Best Practices. • Serve as the technical and functional reference for the SD module. • Support clients in defining solutions aligned with business objectives. • Configure and parameterize Sales Management processes (Sales Order Management), quotations and commercial proposals, sales contracts, outbound deliveries, shipping and transportation, billing, returns, pricing, commercial conditions, tax determination, availability-to-promise (ATP), partner determination, route determination, credit management and order holds. • Ensure integration of SAP SD with FI (Financial Accounting), MM (Materials Management), PP (Production Planning), WM/EWM (Warehouse Management), TM (Transportation Management), GTS (Global Trade Services), where applicable. • Work with technical teams to specify APIs, integrations, reports, and developments. • Participate in implementation, rollout, and migration projects to SAP S/4HANA. • Configure and validate processes using SAP Best Practices. • Prepare functional documentation and technical specifications. • Execute and support unit, integration, and user acceptance tests (UAT). • Support cutover, go-live, and hypercare activities. • Handle incident resolution and root cause analysis. • Identify opportunities for improvement in commercial/business processes. • Share knowledge with the team and act as a technical reference. • Ensure compliance with methodologies, processes, and standards defined by the client.

• Functional SAP QM consulting • Act as a Functional SAP S/4HANA Public Cloud Consultant for the Quality Management (QM) module. • Lead Fit-to-Standard workshops with business stakeholders to identify adherence, gaps, and improvement opportunities. • Map, analyze, and optimize business processes using SAP Best Practices. • Serve as the functional QM module point of reference throughout all project phases. • Ensure solutions adhere to Clean Core principles. • Configure and parameterize processes in the SAP S/4HANA Public Cloud environment. • Perform configurations using: • Central Business Configuration (CBC); • SSCUIs; • Configuration Activities. • Support functional architecture decisions in accordance with SAP Cloud standards. • Gather and analyze requirements with business areas. • Translate functional needs into scalable, sustainable solutions. • Prepare technical and functional documentation, including: • Business Process Design (BPD); • Functional Specifications; • Solution Design; • Test cases and scripts; • Integration definitions; • Training materials. • Collaborate with technical teams to specify: • APIs; • SAP and non-SAP integrations; • Side-by-side extensions; • Reports; • Forms; • Custom objects. • Ensure functional integration between SAP modules and external solutions. • Participate in all phases of the SAP Activate methodology: • Discover; • Prepare; • Explore; • Realize; • Deploy; • Run. • Support the planning, execution, and governance of SAP projects. • Plan, execute, and support: • Unit tests; • Integrated tests; • UAT (User Acceptance Test); • End-to-end process validation. • Support Cutover, Go-live, and Hypercare activities. • Ensure quality and stability of deliverables. • Handle incident resolution and analysis of functional gaps. • Propose continuous improvements to business processes. • Support key users during implementation and stabilization. • Ensure functional integration between SAP modules and legacy systems.

• Be a key contributor; • Learn new things and share knowledge; • Serve as a technical reference in your area of expertise or within the client organization; • Execute project activities according to plan; • Assist in detailing required activities; • Actively communicate project issues and progress; • Seek the knowledge necessary to ensure the best solution; • Identify technical project risks; • Serve as a reference for project integration and development; • Comply with Numen’s and its clients’ policies and procedures

• Act as a Functional SAP S/4HANA Cloud Consultant in the Quality Management (QM) module. • Lead Fit-to-Standard workshops with business stakeholders, identifying adherence, gaps and opportunities for improvement. • Support the definition, design and implementation of processes using SAP Best Practices. • Configure and parameterize processes in SAP S/4HANA Public Cloud, adhering to SAP's standard architecture. • Develop functional solutions aligned with the Clean Core concept, prioritizing scalability and sustainability.