NorthStar

• Provide medical support and treatment advice to patients via telehealth, and use NorthStar Care’s mobile app to coordinate care. • Create and adjust personalized treatment plans for each patient using genetic and diagnostic testing. • Track, manage and update patients’ medical records. • Identify diagnostic errors and communicate with clinical teams to correct any problems. • Work with the team to continually enhance and innovate new ways to provide virtual care. • Attend virtual meetings, and participate in company research and publications. • Provide clinical training to new team members, and create learning modules for them.

• Conduct thorough medical assessments and collaborate with a multidisciplinary team to develop and implement treatment plans. • Provide ongoing management of treatment, ensuring that patients receive appropriate medications and supportive therapies. • Monitor patients' progress and modify treatment plans as necessary to achieve optimal outcomes. • Maintain clear and accurate electronic health records in compliance with NorthStar Care protocols and standards. • Participate in regular team meetings to discuss patient care and treatment protocols. • Remain accessible for consultation and support via telehealth and other communication channels.

**Position Summary:** The Navigator provides case management services to patients enrolled at NorthStar Care. This person is the initial point of contact for the patients. The Navigator builds strong relationships with NorthStar Care patients to help them stay engaged in medical care and treatment. Navigators are committed to removing the patient’s barriers to care by identifying critical resources for patients, helping them navigate through healthcare services and systems, and promoting patient treatment. They work closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive patient healthcare treatment. Responsibilities - Establishes close relationships with and serves as a point of contact for patients during initial onboarding and orientation. Plus, monthly engagements to continue to help with navigating their NorthStar Care treatment. - Assist with registering patients to the patient portal sites and facilitate patient consent forms for treatment. - Coordinate medical appointments with Care Team. - Communicate with Care Team members (primary care physicians, nursing staff, peer guides and other health care providers) to facilitate patient care. - Order patient treatment supplies for home delivery. - Identify resources for patients to overcome barriers to support treatment. - Remain aware of current services and education offered by NorthStar Care providers. - Maintain strict confidentiality in accordance with NorthStar Care policies. - Meet with Care Team (including, but not limited to, Care Coordinator and primary care provider) to discuss client care issues and needs during treatment. - Maintain documentation of all patient encounters and complete reporting requirements according to organization standards - Track patient information, schedules, files, faxes, and forms in a confidential manner - Track patient attendance at medical appointments and patient navigation sessions and initiate outreach and missed appointment procedures, as necessary

• Perform posting charges • Perform completion of claims to payers • Conduct duties in a professional and timely fashion • Submit billing data to the appropriate insurance providers • Process claims • Resolve denial instances • Achieve maximum reimbursement for services provided • Deploy, maintain and report on various programs • Obtaining Pre-Authorizations from various insurance companies as needed. • Obtaining Verification of Benefits from various insurance companies.

• **RESEARCH** – Conduct market research and identify potential business opportunities in the addiction treatment and virtual healthcare space. • **OUTREACH** - Build and maintain relationships with key stakeholders in the healthcare industry, including medical professionals, treatment centers, payers, and other strategic partners. • **NEGOTIATE** – Negotiate business agreements and contracts in collaboration with legal and executive teams. • **TRACK** – Monitor and report on market trends, competitive activities, and industry developments.

About North-Star Care NorthStar Care (NSC) is a startup founded in 2020 focused on providing comprehensive, next generation, virtual treatment to patients suffering from Alcohol Use Disorder (AUD). The company uses cutting edge genetic and diagnostic testing to create personalized treatment plan for every patient. All patient appointments are performed via telehealth and care coordination is orchestrated seamlessly using North-Star Care’s mobile app. Peer support sessions are performed from the comfort of the patient’s home using virtual reality for a 100% anonymous experience. NSC is a US-based, 100% remote company that welcomes and encourages diversity of all kinds. NSC is committed to recruiting; training and supporting staff who identify as Black, Indigenous and People of Color; bicultural/bilingual Spanish. As a company, we are committed to undoing systems of oppression and the harms they have caused. We actively work toward building an anti-racist environment and a sense of belonging. To learn more about North-Star, visit https://www.northstarcare.com. Job Overview NSC is looking for Peer Guides to be present with patients as they journey on their own path of transformation. The most important qualification for this role is an open mind! We believe healing happens in relationships and NSC is committed to ensuring uncompromising empathy is woven throughout every aspect of our compassionate patient-led care model. The ideal candidate has personal lived experience with AUD diagnosis and/or treatment, is a veteran, and is able to work a flexible, full-time (40 hours/week) or part time schedule, including nights, weekends, and holiday hours. We provide training and mentoring for all candidates who meet the qualifications and demonstrate a commitment and passion for NSC mission and values. This position is 100% remote and will report directly to NSC’s VP of Clinical Operations. We are looking for individuals who have a flexible schedule and are willing to work evenings and weekends. NSC offers competitive wages and benefits packages, and for this full-time, 40 hours/per week, we are offering $50k/year starting salary, or part time, we are offering $24/hour. Please note: Criminal Record (CORI) does not automatically disqualify candidates from consideration for this role. Responsibilities - LEARN – Be open to questioning beliefs and continual learning. - FOLLOW PATIENT LEAD - Always affirm that patients are their own best experts in deciding which tools for healing will work best for them to reduce harm in their lives. - BE PRESENT - Offer individual support and group facilitation grounded in a trauma-informed approach. - VIRTUAL ENGAGEMENT- Connect with patients remotely at least weekly during initial treatment phases - either on the phone, zoom, or in Virtual Reality. - USE YOUR VOICE – Freely share your lived experience in support of NSC’s efforts to improve care and reduce harm perpetuated in other treatment systems. - COLLABORATE - Collaborate internally as a member of a four-person Care Team, and align with company goals for providing compassionate, 24/7 in home care. - SELF CARE - All NSC staff are expected to contribute a shame-free experience and are supported to take care of themselves so that they can be present for patients who are suffering.

• Conduct teletherapy sessions with NorthStar Care patients • Develop personalized treatment plans for each patient based on their genetic and diagnostic testing results • Deliver progress updates and collaborate with the care team to ensure effective care coordination • Provide counseling and support for patients with co-occurring issues in addition to AUD • Utilize the NorthStar Care mobile app to stay connected with patients and the care coordination team between appointments • Attend regular team meetings and participate in training opportunities to stay up-to-date on latest treatment approaches and technologies • Maintain accurate and timely documentation of therapy sessions and treatment plans in the company's electronic health record system