Network Right

• Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining quality resolutions • Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and Windows • Provision, configure, and maintain user laptops, workstations, and accounts • Support and facilitate client onboarding and offboarding, from account provisioning to equipment shipments • Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts • Manage physical assets including inventory, cable management, and general workspace upkeep • Develop and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA • Help configure automations and tooling especially around onboarding and offboarding workflows • Mentor and support junior team members as you grow into the role

About This Job: We’re looking for an Client Relations Associate who is passionate about client experience, proactive support, and relationship building. This role will focus on managing a portfolio of clients, ensuring they receive white-glove service while driving satisfaction, retention, and long-term value. You’ll be the face of our service delivery to your clients; connecting them to the right technical resources, keeping them informed, and advocating for their success. You’ll work closely with our Senior Client Relations Manager, who will support your onboarding and development. This is a remote position, but candidates must be able to work standard business hours in the Pacific Time Zone. What You’ll Do: - Own the relationship with an assigned book of clients, serving as their main point of contact. - Conduct regular check-ins to maintain alignment and satisfaction. - Proactively monitor service performance, ticket trends, and client engagement. - Collaborate with our technical team to ensure smooth service delivery and issue resolution. - Identify and surface upsell or growth opportunities to the Senior Client Relations Manager. - Manage the renewal process and support contract updates. - Assist in onboarding new clients and ensuring a smooth handoff to technical teams. - Maintain accurate notes, updates, and tasks within our documentation systems. About You: - 2+ years of experience in Account Management, Client Success, or a client-facing role (preferably in tech, MSP, SaaS, or IT services). - College degree in communications, psychology, English, or related field preferred. - Exceptional communication skills; clear, polished, and client-friendly. - Strong organizational habits and ability to manage multiple accounts at once. - A proactive, solution-oriented mindset. - Experience with tools like JIRA/ticketing systems is a plus. - Comfortable working independently in a fast-paced environment. Benefits: ❤️‍🩹 Health Benefits - 100% covered health, dental and vision insurance for you, 50% for dependents - Paid Parental Leave - HSA/FSA eligibility - Access to a variety of mental health programs 💸 Compensation, Rewards & Recognition - 401(k) + 4% company matching 🌴 Balance - Flexible Time Off 📚 Learning & Development - Flexible certification and learning stipends and reimbursements 🤝 Culture - Biannual company retreats - Social events - Wellbeing events and programs ➕ Extras - Home internet and mobile reimbursement - Monthly meal stipend - Commuter benefits - Onsite meals and snacks - Dog-friendly office Interview Plan - Round 1 - Phone call with recruiter - Round 2 - 45 min zoom call with hiring manager - Round 3 - 45 min with Service Manager - Final Round - Mock Client Activity Commitment to Diversity: Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.