myKaarma

Role Description As a Regional Sales Executive (RSE), you will be key in expanding myKaarma's market presence by selling our industry-changing, easy-to-use technology solutions to auto dealerships across a multi-state Eastern territory. You will be responsible for: - Prospecting - Building relationships - Conducting product demonstrations - Closing contracts Collaboration with senior leadership and internal teams is expected to develop strategic sales plans that align with the company's overall goals. Candidates are expected to reside within the territory due to high-travel requirements: Delaware, North Carolina, Virginia, Pennsylvania, or Maryland. Qualifications - 5+ years of experience in sales, with a proven track record of exceeding quotas. - Experience selling into a dealership's fixed operations. - Strong ability to prospect, build a sales pipeline, present and close deals effectively. - High energy, self-motivation, and ability to work independently in a remote role. - Proficiency in Salesforce or similar CRM tools. - Exceptional communication and negotiation skills. - A hunter mentality, creativity, and problem-solving skills to uncover new sales opportunities. - Integrity, trustworthiness, and a customer-first mindset. - Collaborate with the Territory Partner to build and execute the territory business strategy. Requirements - Develop and execute sales strategies to sell myKaarma solutions to automotive dealerships and franchises. - Manage the complete sales cycle, including prospecting, qualifying, presenting, and closing deals within a 30-day average cycle. - Build strong relationships with General Managers, Fixed Operations Directors, and Parts/Service Managers. - Maintain a consistent pipeline by leveraging an established network of industry contacts and prospecting new clients. - Conduct product demonstrations, both online and in-person, showcasing the value of myKaarma’s solutions. - Document all sales activities, pipeline progress, and client interactions within Salesforce. - Collaborate with internal teams to continuously refine sales processes and strategies. - Travel is required in the territory approximately 75% of the time. Benefits - Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. - Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends. - Time Off: Generous vacation time to recharge and balance life outside work. - In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.

Title: Customer Engagement Manager Role: Full time Must be Located in West Coast (USA) Own and Grow Client Relationships - Take full ownership of a defined book of business, driving platform adoption and dealership performance through data-backed strategy and regular check-ins. - Serve as the primary point of contact, fostering strong relationships that turn clients into brand champions. - Proactively identify accounts with declining engagement or underperformance and implement targeted recovery plans to restore health and value realization. Drive Product Engagement and Operational Excellence - Conduct high-impact remote consultations to elevate dealership performance across the full suite of platform solutions. - Monitor key performance indicators (KPIs) and provide ongoing recommendations for operational improvements. - Use storytelling, benchmarking, and data to influence dealership stakeholders from frontline managers to GMs and dealer principals. Deliver Client Success with Accountability - Be responsible for customer satisfaction, platform reliability, and timely delivery of insights and support for all accounts in your portfolio. - Confidently lead discussions across varying levels of dealership leadership, tailoring your approach to resonate with each audience. Partner Strategically Across Teams - Collaborate with the VP of Operations & Consulting and Director of Engagement to refine internal processes, identify new playbooks, and scale best practices. - Support strategic relationships across larger dealer groups and OEM partners to maximize account value and retention. - Identify and pass along expansion opportunities, upsell potential, and cross-sell opportunities based on customer needs and platform engagement. Champion Continuous Improvement - Where necessary, apply a "Genchi genbutsu" ("go and see") approach to dive deep into dealer operations and recommend tailored strategies that yield measurable performance gains. Growing Your Career - Our team is growing, so should your career path. By proving yourself as a high performer, position yourself for forthcoming opportunities in management, parallel departments, and/or potential new divisions - Be vocal. We’re open to developing new processes to assist in our scaling & improve our overall client experience. Drive performance today, help shape tomorrow - Gain insight into critical strategic initiatives with a direct line to the Executive team Your Qualifications - Education & Experience: Bachelor’s or Master’s degree with 4–8 years of directly relevant experience in the automotive industry (dealership, vendor, OEM), consulting, or a similarly demanding, fast-paced environment. - Domain Expertise: Deep familiarity with automotive fixed operations—from appointment scheduling through payment processing. You understand the full lifecycle of a repair order (RO) and the critical nuances that impact efficiency and customer satisfaction. - Preferred Background: A business degree from an accredited institution and/or equivalent hands-on experience in automotive operations or consulting roles. - Strategic Problem Solving: A structured and thoughtful approach to solving complex challenges across technology, operations, and people. You're comfortable navigating ambiguity and driving toward clarity. - Change Management Acumen: Familiarity with well-established change management frameworks and experience applying them to guide clients through operational transformation. - Relevant Industry Experience: Previous roles in fixed ops leadership, performance consulting, or success management are highly preferred. - Relationship Resilience: You bring a tenacious, solution-oriented mindset—committed to building strong, trust-based relationships even in challenging circumstances. You don’t shy away from tough conversations or uphill battles. - Autonomous Execution: Highly self-motivated and capable of operating with minimal oversight. You consistently deliver high-quality work, on time, with professionalism and pride. - Growth Mindset: Strong intellectual curiosity and a passion for continuous improvement. You know how to prioritize for impact and focus on driving outcomes, not just checking boxes. - Analytical Fluency: Proficient in identifying patterns, trends, and insights in performance data—and translating them into actionable recommendations. - Communication Excellence: Exceptional written and verbal communication skills. Able to craft compelling narratives and present findings to both technical and non-technical audiences. - Start-up/Growth Environment Exposure: Experience in a high-growth division or start-up environment is a plus. You’re energized by the opportunity to build, iterate, and influence direction. - Mission-Driven Mentality: You’re not looking to just fill a role—you want to make an impact, shape the future, and be a core contributor to a company’s growth journey. We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: - Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. - Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends. - Time Off: Generous vacation time to recharge and balance life outside work. - In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite. The starting salary range for this role is $70,000 + Bonus depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. myKaarma participates in the E-Verify Program. myKaarma considers candidates requiring work authorization on a case-by-case basis. Sponsorship may be available for exceptional candidates depending on role requirements and business need.

• Identify, prospect, and close new dealership customers through in-person visits, cold outreach, referrals, and networking • Deliver compelling demos and presentations that clearly articulate business value • Develop trust with dealership decision-makers and understand their operational and payments needs • Negotiate pricing and contract terms while protecting margin and customer value • Consistently meet or exceed monthly and quarterly sales targets • Monitor market trends, competitors, and industry changes—especially payments compliance by state • Maintain accurate CRM records and provide clear sales reporting • Partner with Payments Deployment and Training teams to ensure smooth onboarding and customer satisfaction • Work cross-functionally with Sales, Marketing, Product, and Customer Support to drive overall growth

• Own regional software quota and forecast accuracy • Lead and develop ADR, Inside, and Field Sales teams with clear accountability • Maintain pipeline quality through regular deal inspection • Optimize territory coverage and resource allocation • Drive structured field execution and customer engagement • Partner cross-functionally to align on demand generation, product positioning, and expansion • Ensure consistent adoption of sales processes and tools • Prioritize high-value dealer groups and target accounts • Build relationships with dealer principals, GMs, and service leaders • Drive value-based selling focused on service lane impact and ROI • Track performance across pipeline, conversion, bookings, and expansion • Adjust strategy based on market feedback and competitive dynamics

Role Description: As a Regional Sales Executive, you will play a key role in growing revenue at myKaarma, increasing market share, and expanding revenue with current myKaarma customers. You will be responsible for driving sales in your assigned territory, and you will also collaborate closely with the Customer Experience Team, the Installation/Implementation Team, and Sales Operations to achieve sales goals and company objectives. This role offers the chance to work with a talented team and develop expertise in the evolving, competitive fixed-operations automotive SaaS space. Key Responsibilities: - Develop and execute sales strategies to sell myKaarma solutions to automotive dealerships and franchises. - Manage the complete sales cycle, including prospecting, qualifying, presenting, and closing deals, with a 30-day average cycle time. - Build strong relationships with General Managers, Fixed Operations Directors, and Parts/Service Managers. - Maintain a consistent pipeline by leveraging an established network of industry contacts and prospecting new clients. - Conduct product demonstrations, both online and in-person, showcasing the value of myKaarma’s solutions. - Document all sales activities, pipeline progress, and client interactions within Salesforce. - Collaborate with internal teams to continuously refine sales processes and strategies. - Partner with the Inside Sales partner to work together to build and execute a territory business plan - Travel within the territory is required approximately 75% of the time. - - Territory includes the aforementioned Michigan, Ohio, Indiana, West Virginia and Kentucky. Required Skills and Qualifications: - 5+ years of experience in sales, with a proven track record of exceeding quotas. - Experience selling SaaS into a dealership, preferably fixed operations. - Strong ability to prospect, build a sales pipeline, and present and close deals effectively. - High energy, self-motivation, and ability to work independently in a remote role. - Proficiency in Salesforce or similar CRM tools. - Exceptional communication and negotiation skills. - A hunter mentality, creativity, and problem-solving skills to uncover new sales opportunities. - Integrity, trustworthiness, and a customer-first mindset. Nice to Have Skills & Qualifications - An established network of dealership industry contacts is highly desirable. - Experience selling SaaS products in the franchise automotive industry. - Experience working in a dealership. - Knowledge of Toyota Production System principles, including "Genchi Genbutsu." - Experience working with large dealer groups and multi-state territories. We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: - Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. - Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends. - Time Off: Generous vacation time to recharge and balance life outside work. - In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite. The starting salary range for this role is $85,000 + Uncapped Commission depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. myKaarma participates in the E-Verify Program. myKaarma considers candidates requiring work authorization on a case-by-case basis. Sponsorship may be available for exceptional candidates depending on role requirements and business need

• Contacting various members of dealerships through cold calls, emails, video emails, and text messages to generate their interest in myKaarma • Leveraging data and usage reports for current myKaarma customers to identify new/upsell opportunities for these customers • Building relationships with counterparts in other departments i.e. Performance Management to cultivate leads and referrals in the current base of business • Leveraging Salesforce and other sales enablement tools to generate targeted lists of prospects • Creating appointments for qualified dealership personnel to attend live demonstrations that convey the value of myKaarma • Utilizing a consultative approach to determine the needs of prospects and overcoming objections • Collaborating with Product Consultant (PC) teams to ensure prospective clients attend product demonstrations • Constructing weekly reports to summarize the strategies and results for the week • Keeping accurate, up-to-date information about prospective clients • Maintaining a thorough knowledge of myKaarma as well as similar products offered by competitors

• Collaborate with outside sales (Regional Sales Executive) partners to identify and pursue new business opportunities within the assigned territory. • Build and maintain strong relationships with dealership clients, understanding their unique needs and challenges. • Conduct product demonstrations and presentations to highlight the value of myKaarma’s SaaS platform. • Manage the sales process from lead generation to deal closure, ensuring alignment with monthly and quarterly revenue goals. • Collaborate with Product Consultants to customize solution presentations that meet client needs. • Stay informed on industry trends, competitors, and emerging technologies to inform sales strategies. • Provide feedback to the Product and Marketing teams to help refine offerings and messaging based on client insights. • Travel up to 25% including dealer visits, trade shows, and company meetings.

• Own and Grow Client Relationships • Drive Product Engagement and Operational Excellence • Deliver Client Success with Accountability • Partner Strategically Across Teams • Champion Continuous Improvement

• Own your territory: Identify, prospect, and close new dealership customers through in-person visits, cold outreach, referrals, and networking • Sell consultatively: Deliver compelling demos and presentations that clearly articulate business value—not just features • Build relationships: Develop trust with dealership decision-makers and understand their operational and payments needs • Close deals: Negotiate pricing and contract terms while protecting margin and customer value • Hit your number: Consistently meet or exceed monthly and quarterly sales targets • Stay sharp: Monitor market trends, competitors, and industry changes—especially payments compliance by state • Keep it tight: Maintain accurate CRM records and provide clear sales reporting • Support the handoff: Partner with Payments Deployment and Training teams to ensure smooth onboarding and customer satisfaction • Collaborate: Work cross-functionally with Sales, Marketing, Product, and Customer Support to drive overall growth