Motion MSK

About the Role: We are seeking a Clinical Program Manager (Nurse Practitioner) to serve as the cornerstone of Motion MSK’s Fracture Prevention Program. This program is dedicated to helping patients at risk for fractures by providing timely screenings and follow-up care. This program plays a vital role in ensuring patients receive the attention they need to improve their bone health and reduce future health risks. This is a unique hybrid role that blends Nurse Practitioner-level case management with clinical program ownership, ideal for someone who is energized by both direct patient care and building scalable care models. You will operate at the intersection of patients, partner PCPs, and program strategy - delivering high-quality clinical care while designing and evolving the systems that support it. This role requires strong clinical judgment, operational thinking, and the ability to orchestrate multiple moving parts in a dynamic healthcare environment. In many ways, you are both the architect of the program and a core clinical provider within it. What You’ll Do: Program Oversight & Development: - Design, implement, and continuously refine program workflows, care pathways, and operating models to improve patient outcomes and program performance - Partner closely with Clinical Product to shape patient journeys, protocols, and ongoing program evolution - Serve as the central point of coordination across stakeholders, including patients, partner PCPs, internal clinical and operational teams, and leadership - Own program execution, ensuring alignment to defined goals, service commitments, and regulatory requirements - Coordinate program logistics, resourcing, and scalability as the program grows - Play a key role in new client onboarding and program configuration, acting as a subject matter expert internally and externally for the Fracture Prevention Program Patient Care & Clinical Management - Provide direct patient care focused on fracture risk identification, prevention, and longitudinal bone health management - Educate patients on osteopenia and osteoporosis, including treatment options, risks, and follow-up care - Conduct risk factor assessments and coordinate appropriate screenings (e.g., DXA scans), including communicating results and next steps - Initiate and manage treatment plans in alignment with clinical protocols, including oral bisphosphonates, IV zoledronic acid, and Prolia - Collaborate with partner PCPs to enter orders and ensure coordinated, compliant care delivery - Guide shared clinical decision-making across Motion MSK and external providers - Identify appropriate patients for program inclusion and ensure accurate data collection and documentation Team Leadership & People Management: - Lead and support a Patient Coordinator, with ownership over hiring, onboarding, and training as the team scales - Build a high-performing, patient-centered team culture grounded in accountability, collaboration, and service excellence - Establish and maintain SOPs, SLAs, and performance metrics to ensure consistency and quality - Provide ongoing coaching, feedback, and professional development - Deliver training as workflows evolve and new capabilities are introduced - Oversee daily operations, including team coverage, escalations, and workflow management Location & Schedule: This position is fully remote, ideally located in Florida, with the ability to work East Coast hours. Patient care hours are 8am - 5pm ET Monday - Friday.

As an Outreach Specialist, you are at the front door of the Motion MSK patient experience. Through proactive phone outreach, you’ll introduce patients to Motion, answer questions, and guide them toward the right next step in their musculoskeletal care journey. Spanish fluency is essential in this role, as many of the patients we serve prefer to communicate in Spanish. Many of the patients you speak with will be hearing about Motion for the first time, so your ability to quickly build trust and create a welcoming experience matters. This role is ideal for someone who enjoys meaningful conversations, thrives in a fast-paced environment, and is energized by helping people access the care they need. You’ll spend most of your day speaking with patients by phone while balancing empathy, professionalism, and performance expectations. The work you do shapes how patients first experience Motion and helps them confidently take their next step toward care. What You'll Do: Proactive Patient Outreach - Conduct high-volume outbound calls to targeted patients based on predetermined lists and attempt schedules. - Manage multiple outreach attempts per patient within defined SLAs. - Comfortably and professionally engage in phone conversations for the majority of your workday. - Navigate, guide, and regain control of conversations when necessary while maintaining warmth and integrity. Patient Engagement and Conversion - Introduce Motion MSK as a care solution to patients with no prior knowledge or experience with our company. - Build trust through active listening, validation, and personalized education. - Identify opportunities to tailor messaging based on patient needs. - Ethically convert patients into care while ensuring alignment between patient needs and care solutions. Documentation and Process Management - Maintain clear, detailed documentation in internal systems. - Capture information in a way that is easily understood and actionable for providers. - Track patient outreach status and next steps accurately. Scheduling and Follow-Through - Schedule first appointments for engaged patients within defined timelines. - Ensure timely follow-up and adherence to outreach and scheduling SLAs. Schedule & Location: - The schedule is Monday-Friday 8am-5pm ET, with a 1 hour meal period - This position is fully remote