Moses/Weitzman Health System

Role Description This is the growth opportunity for you, if you: - Have extensive customer service experience - Possess a positive energetic attitude - Are extremely organized and pay great attention to detail - Possess excellent communication skills and able to multi-task with strong processing skills in our fast paced environment - Have a strong interest in health policy/public health - Are able to work effectively as a member of a team As a Centralized Billing Specialist at Community Health Center, Inc., you will: - Perform all aspects of billing Medical, Dental, and Behavioral Health claims - Responsible for entering codes and reconciling charges in a timely and accurate manner - Retain the required billing process for each discipline - Perform necessary rebilling or adjusting on accounts - Organize work load to achieve a high level of productivity - Cross train within the department to provide coverage when necessary - Verify commercial insurance eligibility for an assigned site daily - Keep management informed of matters regarding charge entry - Review data, such as history and extent of disease, diagnostic procedures and treatment for completeness, accuracy and compliance with regulations - Maintain and respect the confidentiality of PHI (Protected Health Information) in accordance with insurance collection guidelines, corporate policy and all HIPAA (Health Insurance Portability and Accountability Act) mandates - Adhere to all corporate compliance mandates and guidelines - Follow internal protocols regarding departmental communications - Participate in proactive team efforts to achieve departmental and company goals - Communicate daily with our providers, site operations and billing team so excellent verbal and written communication as well as strong organizational abilities are required - Identify, compile and code patient data, using ICD-10 and CPT and other standard classification coding systems - Perform necessary rebilling or adjusting on accounts - Cross train within department to provide coverage when necessary - Assist with special projects as needed - Other duties as assigned by Management Qualifications - At least 2 year experience in healthcare billing and coding - AAPC / AHIMA certified; Certified Professional Coder (CPC) or Certified Outpatient Coding (COC); or a diploma in medical billing - Proficient in Microsoft Excel, Word, Access and electronic e-mail systems - In-depth knowledge of CPT and ICD-10 codes, Medicare and Medicaid billing rules, insurance reimbursement methods, the claims appeal process Requirements - Associates degree in Health Information Management Systems, Business, or a related field (preferred) - AAPC / AHIMA certification; Certified Professional Coder (CPC) or Certified Outpatient Coding (COC) (preferred) Benefits - Remote work option available - Full-time position Company Description Community Health Center, Inc. (CHC) with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. - Designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA - Delivers more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT - Employs several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research - Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations - Developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute

Role Description The Weitzman Education Specialist will work closely with the Weitzman Institute Education core and is responsible for the project management of Weitzman Institute education interventions related to the Weitzman Education department. Weitzman Education has three core areas of focus – health professions, continuing education, and system transformation. Education interventions include: - Weitzman ECHO - Learning collaboratives - Webinars - Technical assistance - Consultation - Other innovative interventions The Weitzman Education Specialist is a key member of various education teams responsible for: - Needs analysis, development, design, implementation, and evaluation of educational interventions for health professions’ residents and students, primary care providers, care team staff, and clinical, operational, and executive leaders in primary care and other health care organizations. - Project management for a variety of educational interventions in various stages of planning and implementation. - Working with faculty to develop and enhance didactics and other educational materials. - Engagement with participants involved in the various interventions to build and maintain learning communities. - Tracking and monitoring of operational data including continuing education, survey administration, data collection. - Data analysis and reports for continual improvement of education interventions. - Software use for tracking participation of learners, organizations, faculty, and education materials, such as case presentations, video recordings, and other educational materials. - Participation in proposal development, grant writing, poster presentations, and publications. Delivery methods for educational interventions include: - Video conferencing - Video recordings - Site visits - In-person/virtual consultations Qualifications - Minimum of a Bachelor’s degree, preferably in a health-related field. - 1-3 years of work experience, preferably in a health-related field and/or with project support experience. - Proficiency in Microsoft Office and internet-related applications, survey software, and database software. - Strong organizational skills and attention to detail. - Strong communication, time-management and prioritization skills, ability to multi-task, and interpersonal skills. - Ability to work cooperatively with team members, providers, and agencies. - Ability to work independently and meet deadlines. - Outstanding written and oral communication skills. - Demonstrated problem solving skills, including the ability to plan and implement in a fast-paced environment. - Current Driver’s license and ability to travel in and out of state. Requirements - Responsible for session arrangements and maintenance for various education interventions. - Providing clerical, organizational, and technical support for participants and faculty. - Supporting the recruitment of participants (students, residents, providers, care team staff, leaders) and organizations and tracking admissions/enrollment/graduation. - Recording and maintaining education intervention data: attendance, didactics, case presentations, didactic schedule via web-based program, evaluation surveys. - Administering surveys and assisting with data collection and analysis to maintain quality of education programs. - Assisting with onboarding of new learners to educational programs including conducting technology tests and providing technical support as needed. - Developing engaging and attractive presentations for a number of venues including conferences. - Supporting coordination and project management on cross-Weitzman initiatives, as requested or needed. - Coordinating or managing the development of new education programs, such as assisting with onboarding new faculty members and participants, creating case forms, and marketing materials. - Organizing and communicating with faculty in all of their responsibilities including didactic curriculum planning, case review, faculty meetings, content development, participant demographics, continual improvement. - Facilitating regularly scheduled faculty meetings. - Supporting senior staff with grant development and reporting, which may include writing parts of the grant applications or reports, brainstorming elements of a work plan, coordinating with partner organizations for letters of support, and proofreading for grammar and format. - Working with the senior staff to manage grant deliverable timelines. - Creating operational reports for external funders and supporting with other deliverables. - Assist with creating content for marketing purposes in collaboration with CHC’s Communications team including eBlasts, newsletters, printed collateral, and maintaining/updating assigned Weitzman Education webpages. - May be assigned to attend conferences to exhibit, present, and/or teach about Weitzman Education programs. - Providing support to Weitzman Education leadership on accreditation efforts. - Building constructive and effective relationships both internally and externally. - Other duties as assigned. Benefits - This Position is available for remote work.

Role Description The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. Responsibilities include: - Listening to the patient’s request and taking appropriate action. - Scheduling appointments. - Transmitting messages electronically to the clinical team. - Answering questions regarding medication refills. - Exemplifying the highest level of customer service with a focus on efficiency and quality. - Demonstrating proficient data entry skills and knowledge of insurance billing while maintaining confidentiality. - Maintaining and improving job-specific competencies. - Performing other duties as assigned. Qualifications - Bilingual REQUIRED (English & Spanish) - Associate's Degree - Experience in a Call Center or other busy phone system - Electronic appointment scheduling experience - Strong customer service experience - Excellent verbal communication skills - Proven ability to multi-task - Problem-solving and critical thinking skills a plus - Remote workers must live and work in the United States (Territories Excluded) - Remote workers must have access to reliable, high-speed Internet - This position is available for remote work Requirements - Current rate of pay for this position: $21.00 an hour - This is a full-time position (40 hours); hours may include evenings and weekends - Training is a mandatory requirement, which is full-time Monday - Friday 8:30am - 5:00pm Eastern Time for your first 3 weeks - Hours to be worked in Eastern Standard Time Company Description Community Health Center, Inc. (CHC) is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services. Key points include: - Leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. - Designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA. - Delivers more than 500,000 patient visits per year from primary care hubs and community clinics across Connecticut. - Employs several hundred medical, dental, and behavioral health providers engaged in practice, teaching, and research. - The Weitzman Institute is devoted to research and practice transformation, recognized as a premier research institute focused on improving health care and health outcomes for special and vulnerable populations. - Developed three wholly owned subsidiaries: NNPRFTC, NIMAA, and ConferMed.