mindZvue

• Lead business discovery sessions and requirements workshops with client stakeholders, capturing business goals, pain points, and success criteria • Translate business requirements into Salesforce solution designs spanning Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and custom platform configurations • Author business requirement documents (BRDs), functional specifications (FSDs), process flows, data models, and solution architecture diagrams • Collaborate with Salesforce Architects and Developers to ensure solution feasibility, scalability, and alignment with platform best practices • Configure and customize the Salesforce platform: custom objects, fields, flows, validation rules, reports, dashboards, and automation • Drive UAT planning, execution, and business sign-off, ensuring delivered solutions meet client expectations • Support change management and user adoption through training materials, documentation, and enablement sessions • Manage requirements backlog and participate actively in Agile/Scrum ceremonies including sprint planning, grooming, and retrospectives • Proactively identify risks, gaps, and dependencies — recommend mitigation strategies to project leadership • Contribute to pre-sales efforts including scoping, estimation, and solution presentations for prospective clients