Role Description As the Patient Experience Team Lead, you will hold overarching people management accountability for a team of Patient Experience Specialists. In this role, you will ensure team members work effectively and efficiently through regular feedback and coaching, while collaborating with other leaders to drive positive patient outcomes. You will provide ongoing support by managing escalations, assisting with daily operations, and taking ownership of the team's overall performance against key KPIs. Key Responsibilities: - Lead the day-to-day operations for a team of Patient Experience Specialists (PES). - Answer PES questions, guide them through difficult calls or issues, diffuse angry customers, or handle issues that cannot be fielded by a Patient Experience Specialist. - Provide technical knowledge and expert guidance to support the contact centre and resolve challenges effectively. - Monitor individual and team performance against KPIs, service level goals, and adherence to schedule; identify gaps and implement corrective actions as needed. - Review individual calls, listening and providing feedback on individual calls to ensure quality and efficiency in patient contacts. - Act as a key point of contact between team members and stakeholders, clearly communicating goals, expectations and updates. - Participate in the interviewing and hiring process in collaboration with the Head of Contact Centre and internal Talent Acquisition and People teams. - Prepare, analyse and present performance and operational reports to identify trends, inform strategic decisions, and enhance overall efficiency. - Develop and implement dashboards and reporting tools to streamline workflows and track progress towards targets. - Assist other management team members in identifying issues/trends from patients. People Leadership & Coaching: - Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities. - Promote the empowerment and growth of staff by providing mentorship, coaching, and professional development opportunities to team members. - Celebrate team and individual achievements through feedback and reward & recognition programs. - Delegate responsibilities effectively and manage team performance to achieve individual and departmental goals. - Ensure compliance with company policies and processes, taking timely and fair action in instances of unsatisfactory performance or conduct. - Support and promote a working environment and services that are inclusive, accessible and celebrate diversity. - Host regular and quality 1:1’s with individual team members. - Write and deliver performance reviews for team members. - Lead team and department meetings to engage the PES team and build a strong, positive culture. - Collaborate across the department to plan and support training, coaching, and development programs. Process Improvement & Strategic Alignment: - Develop and refine processes and procedures that foster a high-performance culture and ensure consistency across contact centre leadership. - Utilise data and metrics to identify opportunities for continuous improvement and process optimisation. - Conduct research and analysis to stay current with campaign trends, best practices, and customer experience strategies. - Ensure the team is informed of business changes, policy updates, and process adjustments. - Take on other tasks or projects to support employees, other managers, and general operations. Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs): - Deliver on individual and set departmental OKR and KPI’s as determined from time to time. Qualifications - Previous experience leading and managing a team in a call centre environment (ideally remotely). - Ability to lead and motivate a team through coaching, mentoring and leading by example. - Excellent communication skills. - Pro-active, personable and highly motivated. - The ability to work autonomously and as part of a cohesive team. Benefits - Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development. - Enjoying discounts with over 450 retailers through our Reward and Recognition platform. - The freedom of a full-time, work-from-home role. - Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities. - Mental health support through our wellbeing platform, Unmind. - A private health insurance discount through Medibank. - Up to 8 weeks of paid parental leave. - Swag kits to celebrate key milestones in your journey with us. - Enhance your home office with our work from home equipment allowance benefit. - Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

• Deliver EFAP services and other clinical services as assigned • Provide quick, effective telephonic assessments • Develop outlines for specific plans of action for each client under supervision • Complete a comprehensive psycho-social assessment on clients • Conduct risk assessments and support suicide or other risk prevention interventions • Maintain established service level and direct service targets

Role Description Gotham Enterprises Ltd is seeking California supervisors who are experienced in supporting associate and pre-licensed mental health professionals. This opportunity is ideal for licensed clinicians who enjoy helping others grow through case discussion, ethical reflection, and skill-building. California clinicians often look for supervisors who understand their license track, specialty area, and preferred supervision style. Gotham’s Find a Supervisor feature helps make those matches easier by giving clinicians a dedicated place to search for qualified supervisors. Key Responsibilities - Provide supervision to associate and developing clinicians - Support documentation, ethics, treatment planning, and clinical case review - Help supervisees prepare for independent clinical practice - Follow California supervision standards - Maintain consistent records and professional communication Qualifications - Active California clinical license in good standing - Eligible license types may include LMFT, LPCC, Psychologist, or LCSW - Must be qualified to provide supervision under California board requirements - Previous supervision experience preferred Benefits - Pay: $100/hr to $250/hr - Schedule: Monday to Friday Company Description Join Gotham’s Find a Supervisor platform here: https://find-supervisor.gothamenterprisesltd.com

Role Description The Digital Health Specialist (DHS) provides digital health services, including virtual care and remote therapeutic monitoring. The DHS participates in the development of the digital health program and serves as a liaison between patients and in-clinic treating providers. This is a full-time, remote position (40 hours/week, 5 days/week). Must be in a compact state or Compact PT License-eligible. Must also be willing to obtain PT licensure in other states. Qualifications - Physical Therapist License - Minimum of two years of outpatient or digital clinical experience - Experience completing wheelchair evaluations via Telehealth or in-clinic - Bilingual English/Spanish preferred - Experience providing Digital Health Services preferred Requirements - Uses digital platform to deliver telehealth visits including evaluation, assessment, and treatment plan development. - Performs wheelchair evaluations for patients. - Performs Telehealth or Remote Therapeutic Monitoring (RTM) services including interactive communication and monitoring. - Works closely and supports operations to deliver digital services and meet patient care and staffing needs. - Performs physical therapy RTM monitoring and treatment in accordance with standards of practice established. - Communicates with the primary treating clinician providing revisions in treatment as appropriate. - Develops regional strategy for growth and implementation of digital services. - Serves as a liaison between providers and Director of Digital Health to optimize and grow remote services at CORA. - Maintains regular reporting and data analysis of regional service metrics. - Participates in program development and marketing efforts as directed by the Director of Digital Health. - Completes other job duties as outlined by the Director of Digital Health. - Maintains standards of professional and ethical practice according to APTA Guidelines in the full scope of physical therapy services. Benefits - Competitive Pay - Your skills and dedication are recognized. - Full Benefits Package - Medical, dental, vision, disability & life insurance. - Long-Term Incentive Program - Your reward grows year over year. - 401(k) Program - Invest in your future. - Unlimited Internal CEUs + external CEU stipend. - Professional Development - Residency program, clinical ladder, leadership training, and mentorship. - Tuition Reimbursement - Continue your education without the burden. - Technology that Works for You - EMR automations and AI-powered tools to save time.