Midwest Orthopaedics at Rush

Role Description Ready to join in? We are seeking a full-time Appointment Coordinator to be based at our corporate office in Westchester, IL. This position is primarily responsible for working with patients/physicians/callers in a polite and helpful manner to book appointments for all seven orthopedic offices, enter demographic data, insurance information, and any other relevant information into the NextGen and Athena system. In-person training will be conducted onsite at the corporate office in Westchester, IL. Candidate will have the ability to work remote after training is completed. The schedule will be Monday-Friday, no weekends or holidays. - Work with patients/physicians/callers in a polite and helpful manner to book appointments. - Enter demographic data, insurance information, and any other relevant information into the NextGen and Athena system. - Reschedule patient appointments when necessary and relay messages to staff. - Follow up on patients who are missing necessary information. - Answer telephone, screen calls, take messages, and provide information. - Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed. - Supplement office staff when requested and be receptive to additional assignments/projects as delegated by supervisor. - Maintain a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction. - Assist staff members when necessary in a positive and professional manner to ensure the patients receive the utmost in care. - Perform work with accuracy to minimize error correction by other staff members. - Double check data entry to ensure the correct information has been entered into the NextGen and Athena system. - Organize and prioritize work to make sure projects are completed in a timely and efficient manner. - Stay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSA. - Adapt to change in a positive and professional manner. - Other duties as assigned. Qualifications - High school diploma or general education degree (GED). - Call center experience is a plus. - Minimum of one year work experience, preferably in a medical office setting. Requirements - Ability to operate basic office equipment such as a computer, phone, and fax machine. - Multi-task and work in a fast-paced environment. - Attention to detail. - Communicate effectively verbally and in writing. - Work and communicate with patients, physicians, and staff at all levels of the organization. Benefits - Pay Range: $23.00 per hour. - Quarterly Incentives (based on meeting individual and group goals). - Medical, Dental, and Vision Insurance. - Paid Time Off and Paid Holidays. - Company-paid life and long-term disability insurance. - Voluntary life, AD&D, and short-term disability insurance. - Critical Illness and Accident Insurance. - 401(k) Savings Plan. - 401(k) Employer Contribution. - Pet Insurance. - Commuter Benefits. - Employee Assistance Program (EAP). - Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA). - HSA Employer Contribution (when enrolled in a HDHP). - Tuition Reimbursement.

Title: Medical Records Coordinator Location: Westchester, Illinois, 60154, United States Department: Administration Job Description: It’s the people that make the difference. Are you ready to make your impact? Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics. Ready to join? We are looking for a Medical Records Coordinator to join our team. The ideal candidate will have experience in medical records and possess knowledge of medical terminology, attention to detail, and great customer service. The position will be based at the corporate office located in Westchester, IL., near Oak Brook. Candidate will require flexibility to travel to the office in Chicago, IL (near Harrison and Ashland) 2-3 times per month. The position is full-time, 40 hours per week, Monday through Friday from 8:30am-5:00pm. Candidate will have the opportunity to work remote once training has been completed onsite and can work independently. Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned. - Responsible for analyzing and responding to requests for medical information, ensuring adherence to Federal and state confidentiality requirements. - Performs maintenance, filing, and retrieving active and inactive medical records. - Analyzes and processes requests for medical information from outside parties and evaluates legality of releases. Obtains copies and forwards patient health information in response to authorized requests for medical information in accordance with patient privacy legislation. - Copies, faxes, scans, or emails requested files to other sites as needed. Scans BREG receipts and Iron Mountain charts into NextGen Collects IME charts daily and assists in scanning as needed. Scans paperwork in IME charts from previous patient day, scanning entire chart in the case of workers compensation charts and properly labeling it. - Picks up any and all medical records releases from the 4th floor. Checks Healthport to see if releases have been received, and if not inter-office them to Medical Records. Participates in rotation for NextGen faxes and phones. Scans op reports from Rush sources. -Rush Surgi Center -Gold Coast -Rush Oak Park Fulfills requests for MRI reports as instructed. - Purges IME charts on a regular basis; boxes and dictates the charts. Runs doctors' schedules and orders charts from Iron Mountain for patient days. - Look up and orders charts for research coordinators. Places orders to Iron Mountain for pickup of new and returning charts, as well as placing orders for supplies. - Fills in for mailroom duties as needed: picks up and stamps mail, does mail run. - Orders repository forms as necessary. - Notarizes documents for doctors and interns. - Files medical histories and other information in patient charts in proper order following department guidelines. - Transports records to and from physician areas when necessary. - Scans medical records into an appropriate category when received then returns records to an appropriate location. Purges medical records on a regular basis. - Maintains inventory of all necessary supplies, may place orders, may verify deliveries, and approve invoices. - Stays abreast of and complies with all state and federal laws including HIPAA, ADA, OSHA, and FLSA. - Adapts to change in a positive and professional manner. - Provides supplementary assistance to other medical records personnel as needed. Any and all other duties as assigned. - Analyzes and reviews medical records for completeness and accuracy of documentation according to specified standards. Monitors completion of medical records in accordance with time standards. - Audits incomplete records and prepares reports on delinquencies. Confers with doctors, nurses, and other health personnel to ensure complete, current, and accurate medical records. - Compiles, maintains, and reviews logs, reports, and statistical records, and research records to locate health data as requested. - Maintains and utilizes a variety of health record indexes and storage and retrieval systems. - Education and/or Experience - High school diploma or general education degree (GED). - Minimum one year of medical records experience, preferred. - Knowledge of medical terminology is required. - Knowledge of HIPPA and patient privacy regulations. - Excellent attention to detail and organizational skills. - Ability to work independently and as a part of a team. - Strong communication and customer service skills. - What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package. Pay Range: $20- $22 per hour.Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package. - Eligible for quarterly bonus. - Medical, Dental, and Vision Insurance. - Paid Time Off and Paid Holidays. - Company-paid life and long-term disability insurance. - Voluntary life, AD&D, and short-term disability insurance. - Critical Illness and Accident Insurance. - 401(k) Savings Plan. - 401(k) Employer Contribution. - Pet Insurance. - Commuter Benefits. - Employee Assistance Program (EAP). - Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA). - HSA Employer Contribution (when enrolled in a HDHP). - Tuition Reimbursement. - Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana. - Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.

Title: Reimbursement Specialist - Liability Job category: Revenue Requisition number: REIMB010209 Full-time Hybrid Locations Westchester, IL 60154, USA Job Description: It’s the people that make the difference. Are you ready to make your impact? Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics. Ready to join? We are looking for a Reimbursement Specialist at our Corporate office in Westchester, IL. This position will assist patients, attorney's and insurance companies with account questions and ensure they understand the billing statements and processes while providing the highest level of customer care. The ideal candidate must have excellent interpersonal and communication skills and ability to work independently and as part of a team in a fast-paced environment. This position will be a hybrid role after an approximate two-week in-person training. Essential Duties and Responsibilities include the following. - Answer incoming calls into call center and assist patients/insurance companies with account questions in a courteous and timely manner. Ensure patient/insurance companies understand the billing statements and processes to provide the highest level of customer care. - Facilitate follow-up communications with insurance companies and patients regarding claim/payment status through practice management system and reporting tools. - Document all actions and maintain a permanent record of patient accounts to ensure a sufficient audit trail - Review and adjust balances according to fee schedules and management/MD requests, able to verify that claims have processed correctly by the insurance plan. - Research and obtain necessary documentation for insurance companies to process outstanding claims. - Identify denials and appeal with proper documentation within a timely manner to secure payment. - Answers patients' questions regarding statements and insurance coverage. Telephones or emails payers for follow up on outstanding claims. - Other duties as assigned. Education and/or Experience - High school diploma or general education degree (GED) - Minimum of 2 years Accounts Receivable/Collection experience in Motor Vehicle Accident/Personal Injury; preferably in an Orthopedic practice What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package. Pay Range: $23.00 – $27.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package. - Quarterly bonus eligibility. - Medical, Dental and Vision Insurance. - Paid Time Off and Paid Holidays. - Company-paid life and long-term disability insurance. - Voluntary life, AD&D, and short-term disability insurance. - Critical Illness and Accident Insurance. - 401(k) Savings Plan. - 401(k) Employer Contribution. - Pet Insurance. - Commuter Benefits. - Employee Assistance Program (EAP). - Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA). - HSA Employer Contribution (when enrolled in a HDHP). - Tuition Reimbursement. - Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana. Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Assist patients and insurance companies with account inquiries, ensuring understanding of billing processes. Facilitate follow-up communications, document actions, and manage claims, including denials and appeals, to secure payments efficiently.