Mercy Medical Center

Role Description The PRN Behavioral Health Evaluator provides remote behavioral health assessments, crisis intervention, discharge planning, and resource linkage for Emergency Department patients of all ages during evening, weekend, and holiday coverage hours. - Conduct timely bio-psychosocial evaluations and crisis assessments for ED patients through a virtual platform. - Make rapid clinical assessments and decisions to ensure patients are linked to the appropriate level of care. - Review urinalysis and assess how substance use may contribute to psychiatric symptoms and mental health concerns. - Complete suicide/homicide risk assessments, safety planning, and crisis intervention. - Determine appropriate level of care, including inpatient, residential, outpatient, detox, crisis stabilization, or discharge planning. - Coordinate psychiatric placements and community resource referrals. - Collaborate with ED staff, psychiatry, nursing, case management, and outside providers. - Provide supportive counseling, de-escalation, and patient/family support. - Maintain timely, accurate documentation and compliance with hospital and regulatory standards. - Provide on-call coverage and respond to consults within departmental expectations. Qualifications - Masters Degree in Social Work with 2 years post-graduate experience in a health care setting. - Fluency in Spanish preferred. - Minimum of LSWA, LGSW or LCSW. LCSW-C preferred. Requirements - Minimum of LSWA, LGSW or LCSW. LCSW-C preferred. Benefits - Benefits Eligibility is based on your scheduled FTE status and Job Category. - Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees. - 403(b) retirement plan with generous company match and “catch up” provision. - Paid Time Off (PTO) & company paid holidays. - Tuition reimbursement. - Mental Health resources and other employee-related wellness opportunities through our Employee Assistance Program. - Employer paid Short & Long Term Disability benefits for eligible employees. - Voluntary Benefits. - Discounts on auto & home insurance and Verizon plans. - Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values.

Summary Join Our Team at Mercy Medical Center – Now Hiring a Financial Access Rep! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family. Responsibilities The Financial Access Representative acts as a role model in stewardship and support of the Scheduling Center. Is responsible for accurate MR selection, preregistration and securing pre-authorizations prior to a patient arrival or after arrival at the facility depending on your role in the department. Maintains a thorough knowledge of insurance requirements to ensure procedures/ visits are authorized from payers. Acts as a department support in training, assisting peers or other assigned responsibilities to supervisor/manager. After successful completion of in person training, this position offers remote wokr. Requirements Education and Work Experience: ● Must possess a high school diploma or GED ● 3-5 years experience in health care registration setting required ● Customer service experience preferred; work with insurance payers is required. Min USD $21.15/Hr. Max USD $34.90/Hr. Benefits Benefits Eligibility is based on your scheduled FTE status and Job Category - Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees - 403(b) retirement plan with generous company match and “catch up” provision - Paid Time Off (PTO) & company paid holidays - Tuition reimbursement - Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program - Employer paid Short & Long Term Disability benefits for eligible employees - Voluntary Benefits - Discounts on auto & home insurance and Verizon plans - Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.