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MedEvolve is committed to delivering exceptional client outcomes through a dedicated Customer Success team.
Client Solutions Analyst
Location
United States
Posted
34 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Client Solutions Analyst
MEDEVOLVE INC
Role Description - Interact with client via e-mail and phone - Listen to the client and assist in solving their issue - Resolve issues as promptly and accurately as possible - Troubleshoot hardware and software related issues - Maintain record of all interaction with clients using CRM Software - Keep all client cases up to date and communicate with client all new updates - Coordinate with internal departments to find solutions and resolve issues in a timely manner - Build and maintain a good working relationship with assigned clients - Prioritize issues as appropriate within the organization - Keep up to date on the MedEvolve Software, additional products and services, and any changes in the medical industry - Participate in a weekly rotating on-call schedule with other Support Representatives, providing coverage from 5:00–7:00 PM CST Qualifications - College degree or 3 years of relevant experience - Software and/or Hardware support experience - Experience in the medical field - Detail oriented and able to troubleshoot software and hardware related issues - Computer Skills – Medical Software and MS Office based applications - Strong communication skills – both written and verbal - Patience and composure when communicating with clients - Ability to multitask - Excellent Organizational Skills - Excellent Time Management Skills - Strategic Thinking Skills
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